Braman Miami Hyundai

My vehicle was in their possession since January 2023 for minor repairs. They unfortunately ended up saturating my interior with water, so they provided a free service to remove mold spores and provided some minor repairs. They unfortunately ended up saturating my interior with water, so they provided a free service to remove mold spores and provided some warranty services. I received my car back from the dealership last week, upon drop off I notice scratches and dings all over the vehicle exterior. I notified the dealership and they told me they could repair it. They keep delaying this further and I've lost all faith in this dealership. I would like the damage to be repaired by a 3rd party at this point as they are failing to respond or remedy the situation in a timely manner. I was to bring in the car for inspection today, they asked me to wait to do so because they lacked loaners. As of today, they cannot inspect the car because my service advisor is off and they do not have any loaners. They escalated the case internally once more in hopes to get me a loaner, but I am now seeking outside Counsil in this matter. More

Re: Purchase of new 2023 Ioniq 6 SEL Salesperson Eduardo Calderon continued to send me pics via text of important documents which were too small to read on a smartphone. Each time I had to ask him t Eduardo Calderon continued to send me pics via text of important documents which were too small to read on a smartphone. Each time I had to ask him to send them by email as a pdf. He did send them by email but not as a pdf as I requested….He sent me the same digital pictures. Upon picking up the vehicle nobody offered to even show me anything about the dashboard electronics or how to drive my first electric vehicle. They didn't even show me where the control is to put the vehicle in drive, reverse and park. I had to search for it myself and eventually realized it is to the right of the steering wheel. They did however show me how to set up Hyundai Blue Link and connected me via the app for Electrify America. The morning after I picked up the vehicle, I checked the tires COLD and they were all 4lbs below the manufacturers recommendation. Front were 32 and should have been 36. Rear was 33 and should have been 37. I was shocked to see that nobody pumped the tires to the correct pressure prior to delivering a new vehicle. No follow up personal touch by Eduardo Calderon via phone or even by text after picking up the vehicle on Saturday 4/15/23 and today is Wednesday 4/19/23. Why would I want to refer my friends to Eduardo Calderon when he does not follow up? Also, Eduardo was not there when I picked up the vehicle. He only told me via text that morning that he would not be there. On the positive side, I will say that the manager at Braman Hyundai gave me an excellent price on the vehicle. Eduardo appeared to be mostly interested in his commission instead of truly helping me. I may recommend Braman Hyundai, but I will not recommend Eduardo Calderon. More

Very professional group Loved Gus Guerra, David Del Rio and Eduardo, my salesman.. All responsive and patient! Worked out a fabulous deal! And a bonus free lunch! And a great Hyundai car! and Eduardo, my salesman.. All responsive and patient! Worked out a fabulous deal! And a bonus free lunch! And a great Hyundai car! More

I had the most amazing purchase experience, professional, courteous and fair, my sales person Vanessa DEL-Sol was absolutely awesome, very communicative, she fought for me to have the exact car I wanted, courteous and fair, my sales person Vanessa DEL-Sol was absolutely awesome, very communicative, she fought for me to have the exact car I wanted, she cared gave me her personal number, and was available 24/7 even on her days off.. (don't abuse it!) super easy, quick and transparent process - shop around if you have the time, but you wont find a better deal or better treatment anywhere else. support good dealerships like this one! More

The attention to the details was very good, also so helpful and appropriated, we really enjoy the guidance and help. helpful and appropriated, we really enjoy the guidance and help. More

I ordered a part for my Genesis on May 6, 2022. I was never told the part was not in stock. Every time I called regarding the status of my order the car either lied to me or was incompetent. Here i I was never told the part was not in stock. Every time I called regarding the status of my order the car either lied to me or was incompetent. Here it is May 22 and still no delivery and no update. Never again! More

How does a vehicle with only 52k miles on currently is sitting at a Volkswagen dealership with a blown transmission??????? How does a dealership sell a vehicle with a rusted bolt on a oil pan? ( I disc sitting at a Volkswagen dealership with a blown transmission??????? How does a dealership sell a vehicle with a rusted bolt on a oil pan? ( I discovered that when I had the oil changed) I paid for that as well after the purchase.. How does a dealership sell a vehicle with the sway bar link that’s literally broken!! Having a rusted oil pan bolt and a broken sway bar link will prevent a reputable dealership from listing the vehicle for sale until those items are repaired. These two items listed are vital when determining the safety of the vehicle and will not pass the safety inspections that dealership do before the vehicle goes to the front line. However at Bramen Hyundai they will put any vehicle for sale whether it passes a safety inspection or not. Now 4 months later the transmission blows? Folks be careful buying a vehicle from this shady dealership that will not stand by its product. By far the worst car experience i ever had. I advise anyone that purchases a used vehicle from these guys to take it to a mechanic and have it fully checked. I was sold this vehicle with major front end issues. I was not advised of any major issues mechanically and being in the business I know every dealership will put the vehicles through a safety check what that means is the vehicle is checked for any major issues that can deem the car unsafe and whether it was intentional or just a oversight the car is deemed unsafe. The vehicle has major front end issues that I was not made aware of at the time of Purchae. I have an appointment with an attorney this coming week to see what my options are. Let’s see how this dealership will handle this situation. Do I have any faith that they will step up and take care of this matter professionally no I do not. I will update the review once I speak with the attorney and if they even bother calling me or try to rectify this problem. ALL I HAVE TO SAY IS ANYONE PURCHASING A VEHICLE FROM THESE GUYS PLEASE BE EXTRA CAREFUL. More

BEWARE of this Company. I am retracting this review, two years after buying this car I am now being told that it has no warranty. One of the selling points was that the original 10 Year/100,000 mile Motor T years after buying this car I am now being told that it has no warranty. One of the selling points was that the original 10 Year/100,000 mile Motor Train warranty would be in effect for me, now they are stating that is not true. Was stating to me several times when I was considering buying it, "This is a great deal and you have till 2023 for Motor and Transmission warranty". After several calls, being transferred to several people was finally transferred to Guillermo the person who handled my financing, told him that I am being told that I have no warranty, he stated he didn't think that was true and sent me to the Service Center. They said I have no warranty, called Guillermo back stating this is upsetting how I was mislead, he said he would talk to the Service Manager and see what he could do and call me back. Two days later no word back from Guillermo. False promises and now just blowing me off leaving me stranded. More

Do not and I mean do not take your car to Braman on NE 2nd Ave. It is the worst😤 I been taking my car here for the past year trying to find out why my oil continuously have to be change every 1 t 2nd Ave. It is the worst😤 I been taking my car here for the past year trying to find out why my oil continuously have to be change every 1 to 1 1/2 month later. My service advisor was Karina… she told me I had to get 4 oil change before they can diagnosis what the problem was. It sounded crazy but I did 3 and decided not to take it back but I was still getting oil changes somewhere else cause I was so sick of Karina lies. I got a full body throttle that she said I need and probably didn’t need that. How can you detect that but can’t let me know the cause of the oil problem 🤔. So I changed the PVC valve and the car ran well for 2 days. So I took it back to Hyundai… now all of sudden Jason is telling me I need a new engine.. 🤦‍♀️ I blame Karina and whoever looked at my car and did nothing. I stay getting my car serviced but major problems I take it to the dealership but never again to Braman. I will drive out my way to another dealership before I go to Braman or give that car up. All y’all crooks. Just because I am a woman do not mean I am stupid especially when it comes to cars. More