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Brandon Ford
Tampa, FL
1,484 Reviews
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1,484 Reviews of Brandon Ford
September 07, 2014
All i wanted was an oil change and a tire rotation so i tried for two weeks to schedule an appt. but the receptionist said they were very busy and couldn't squeeze me in-appts seemed to be a week or tw so i tried for two weeks to schedule an appt. but the receptionist said they were very busy and couldn't squeeze me in-appts seemed to be a week or two away. not willing to commit my future week for an oil change appt, she said i could just stop in and afternoon would be best. so one afternoon last week i got there about 1:30pm and the first white shirt to approach me let me know that if should have made an appt and without one it would be a long wait-all afternoon. i said i needed my oil changed and i guess i would just have to wait. Another white shirt came over and started to take some information, namely my vin number and we started to discuss the oil change and tire rotation option. he said he would send a service adviser over to talk with me, as i had some questions about whether i needed a new front tire and should i wait for the rotation. so i waited out near the car and he finally came over and told me to wait inside, and someone would come and discuss the oil change options. around 2:45 i see my car pulled up and ready to go. my front tire is in the same place, so i question the tire rotation. the girls at the cashier window tell me to wait, while it is being written up. finally what i know know to be a service adviser (dark shirt) comes in with my key and i question her on the tire rotation. she is adamant they did rotate my tires, and i let her know that the drivers side tire remains in place. so she says they probably rotated all the others and wouldn't put a bad tire on the back. so i ask if they marked on the receipt exactly what way they rotated, and it was not on the receipt. so then she said they probably went front to back and over. Probably really doesn't work for me, and i told her that. i said i would have only asked for an oil change and would have waited to next week for the tire rotation, combining that with a new front tire at the time, along with an alignment. why pay for a tire rotation if they only rotate one side? Well the girls at the cashier desk try then to discount this and can't get the receipt to print what they want, so they just say $37.40. so i had contact with 5 individuals for my first experience at brandon ford. two initial guys out front: one who told me the wait would be too long and tried to discourage me from stay, the second, (and i do not know his name) who gladly took some information and started the process, the service advisor at the end of the service and the two ladies at the cashier. I am not saying the service was bed, it just wasn't up to par in terms of personal service. while i appreciated them squeezing me in for an oil change, i would prefer a more hands on approach to the service adviser, i want to talk with the person supervising the service of my car before service is completed. that is just the way i am and what i expect from a dealership service department. and i expect the write up to be specific especially if there are things out of the ordinary, like the did it really happen tire rotation? More
by suemiron
September 07, 2014
Michel Culmo, thanks for a wonderful experience! I would rather get a root canal than to go car shopping. Michel Culmo made my car shopping pleasant. He listened to what I was looking for and showe I would rather get a root canal than to go car shopping. Michel Culmo made my car shopping pleasant. He listened to what I was looking for and showed me the options, with no high pressure sales. I feel like I got a good deal and was treated with respect! Oh, and I love my fusion. Thanks Michael! More
by dlhking
Employees Worked With
Michael Culmo
September 06, 2014
Great Service I was never real big on Brandon Ford in the past. But I had problems with my Focus and needed help fast, I called and spoke with Robert , He was a lif I was never real big on Brandon Ford in the past. But I had problems with my Focus and needed help fast, I called and spoke with Robert , He was a life saver,Then and he still is. I now don't think twice about going to Brandon Ford. He helped me with my Focus, Our Ranger, and now on the Fusion, Robert Is the BEST thing to come to Brandon Ford. He and His team are GREAT. He takes the time to explain the repairs needed and he is very professiona,l He makes you feel welcome , He gives excellent service to his customers. every time. Thanks Robert .you are the BEST. More
by Pseals
Employees Worked With
Robert Lopez
September 06, 2014
Vibration Gremlin I purchased a new Mustang form these guys, but it came with a particularly tricksy gremlin, buried deep where it wasn't easy to find. I just have to I purchased a new Mustang form these guys, but it came with a particularly tricksy gremlin, buried deep where it wasn't easy to find. I just have to say that these guys were bound and determined to find it...which they did....and eliminated it! Scott called me every day to keep me updated on the status, and Steve brought in the experts from Ford. They used their best equipment and minds to find and solve the problem. That's why I am a return customer to them, and I'm sold on Brandon Ford for life! More
by blucier
Employees Worked With
Steve Morrocco, Scott Parker
September 05, 2014
Steve Marrocco the Best My five stars is for Steve because he was so honest with me and shared my frustration with the noise problem of my F150. I'm very unhappy with the res My five stars is for Steve because he was so honest with me and shared my frustration with the noise problem of my F150. I'm very unhappy with the results because I'm being told to live with it. Unsatisfactory!!! More
by mydutch1
Employees Worked With
Steve Marrocco, Robert Lopez, Buddy Wisham, Maurice Summers
September 04, 2014
Service Whenever I take my 2011 Taurus in for service, I always go through John Lafemina. He is absolutely the best. The service is quick and professional. J Whenever I take my 2011 Taurus in for service, I always go through John Lafemina. He is absolutely the best. The service is quick and professional. John always makes you feel welcome and appreciative of the business. I would highly recommend Brandon Ford for any vehicle service. More
by thumper01
Employees Worked With
John Lafemina
August 30, 2014
The crew at Brandon Ford did a good job installing equipment Thanks for the good work on my truck. My new truck is my most expensive toy ever purchased. I like quality parts and work, and I know I will get it Thanks for the good work on my truck. My new truck is my most expensive toy ever purchased. I like quality parts and work, and I know I will get it from the Ford dealership. Thanks to John in the Service department and Rick in the Parts department who did a really good job for me. More
by floridabound
Employees Worked With
Rick Zneintek, John Lafemina
August 29, 2014
They take care of the customer! This is the best car buying and service I have ever experienced with a dealership. They truly look out for your best interest and are very personable This is the best car buying and service I have ever experienced with a dealership. They truly look out for your best interest and are very personable people. I feel like I'm buying and getting service done by friends. More
by Bluespecv06
Employees Worked With
Michael Culmo, Buddy Wisham
August 28, 2014
Great service even without an appointment I called Brandon Ford on Monday 08/25/14 and was told by Maria to bring in my vehicle the next day and to explain the issue I was having. I brought o I called Brandon Ford on Monday 08/25/14 and was told by Maria to bring in my vehicle the next day and to explain the issue I was having. I brought our 2014 Explorer back to Brandon Ford on Tuesday 08/26/14 at 8am or so and was assisted by Tracy Hysell the Service Advisor. I did not have an appointment but that didn't seem to matter as I explained to Tracy that our SYNC application was not working. Tracy immediately assisted me with the vehicle and it was fixed within an hour. I also pointed out that there was a problem with our keyless entry on the drivers side door and Tracy had that fixed as well as I left the vehicle (my option) and received a call at 3pm that the car was fixed. We were able to pick it up the next day. I could not be more happy with the service we received from Brandon Frod and I told Tracy that she did an outstanding job with assisting us with our new (Brandon Frod certified) vehicle. Regards, Andrew Scallon More
by ascallon
August 27, 2014
Brandon Ford exceeded my expectations It was a wonderful experience! Everyone was so customer service oriented! Jack was great to work with. He listened to see what I really wanted and th It was a wonderful experience! Everyone was so customer service oriented! Jack was great to work with. He listened to see what I really wanted and then gave his input on what was the right option for me. I am in love with my new Escape and surly will be back in a couple of years for a new buy. More
by Vianaraquel
Employees Worked With
Sudesh "Jack" Deonarine
