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Brandon Ford
Tampa, FL
1,483 Reviews
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1,483 Reviews of Brandon Ford
September 14, 2014
Ranger 1 Deer 0 I originally bought my truck here & had a great experience. So when the deer attacked it, my 1st thought was have Brandon Ford put it back together. I I originally bought my truck here & had a great experience. So when the deer attacked it, my 1st thought was have Brandon Ford put it back together. I haven't seen the vehicle yet but can tell you that no matter how beautiful it turned out the length of time it took to fix such little damage is unbelievable! The hood & the fenders didn't even get damaged, just the grill, front bumper, passenger side headlight assembly & the airbag deployed. Over 2 weeks later, it's finally finished. Now comes the part of their very unfriendly hours. They are only open 7:30-5 M-F. So picking up your vehicle over the weekend is out of the question. In fact, if you have a weekday regular hours job you will have to take off work to get your vehicle. The only positive that came out of this is that they are not going to charge me storage charges since I was out of town when my vehicle was finally finished. So beware! You bring them business, they slow poke, have very non customer service oriented hours & than try to charge you storage fees per day because you cannot pick up right when they are finished. More
by TampabayKeith
Employees Worked With
David Fair
September 12, 2014
Great Experience I bought my car in 2012 through Lyle Herb, great sales person and he made it very easy for us. Have had it serviced there with Robert Lopez and his t I bought my car in 2012 through Lyle Herb, great sales person and he made it very easy for us. Have had it serviced there with Robert Lopez and his team and they are wonderful. Just took it in without an apt with a problem I experience while on a road trip, once I explained it to Robert he knew what it was without a hesitation. That makes me so at ease to know its well taken care of and it gets done in a timely mater. Thanks to Robert and his team again, see you next oil change More
by Reina Lopez
Employees Worked With
Lyle Herb, Robert Lopez
September 11, 2014
Excellent Experience In the past I hated car shopping! First words out of my mouth to Tommy Shelly my Sales Rep. was I hate you guys! Tommy has renewed my faith in Car De In the past I hated car shopping! First words out of my mouth to Tommy Shelly my Sales Rep. was I hate you guys! Tommy has renewed my faith in Car Dealers! From the get go it was a great experience. He nevered pushed me or tried to get me to commit to something right away. 2 weeks later I came back with my husband and purchased my car. I will not shop anywhere else. Service was exceptional, and everyone including our Finance guy Mike was amazing! More
by land81
Employees Worked With
Tommy Shelly, Buddy Wisham
September 11, 2014
Outstanding Service yet again I have bought three vehicles from Brandon Ford and am very impressed with their service and support. I would highly recommend the service department. I have bought three vehicles from Brandon Ford and am very impressed with their service and support. I would highly recommend the service department. Ask for Buddy! More
by Fusions
Employees Worked With
Buddy Wisham
September 11, 2014
best experience I have ever had with a car dealer. Purchased our Ford Escape in 2013. The purchase experience was comfortable and straight forward, and the sales and financial staff were easy to deal Purchased our Ford Escape in 2013. The purchase experience was comfortable and straight forward, and the sales and financial staff were easy to deal with and very helpful. Since purchasing the Escape we have had it serviced by Brandon Ford. Our experience with the service department has been exceptionally good. The service people have been caring and helpful and the overall experience has been very comfortable. Great job all around. More
by riannazzi
Employees Worked With
Scott Parker, Dan Gentile
September 10, 2014
GREAT Bought a used 2010 F150 on July 4th and everyone was very helpful in helping me close the deal that I wanted. I had a slight problem with the truck ( Bought a used 2010 F150 on July 4th and everyone was very helpful in helping me close the deal that I wanted. I had a slight problem with the truck (nothing serious) and took it in on Sept. 8 and was taken care of promptly. Brandon Ford is the Greatest! More
by doloresduncan.correll
Employees Worked With
Scott Parker
September 10, 2014
Excellent service Brought our 2013 Ford Flex in for its first routine service. Love how "kid-friendly" the dealership is. We played for 2 hours while waiting and there Brought our 2013 Ford Flex in for its first routine service. Love how "kid-friendly" the dealership is. We played for 2 hours while waiting and there was plenty indoors and out for the toddlers to do. More
by Polleybevan
Employees Worked With
Jonas Alexy
September 09, 2014
Slow is smooth Brought my '13 F150 truck in due to a noise in the rear end and for seat leather tear repair. Leather was photographed and noise was said to have been Brought my '13 F150 truck in due to a noise in the rear end and for seat leather tear repair. Leather was photographed and noise was said to have been fixed due to a loose fender strut rod. Drove10 feet, went over speed bump in parking lot and noise was still there. Brought it right back in, same day. Asked if lift guy could take a ride to listen. He did. Took it back in shop and identified the noise as a bad left shock. This whole trouble shooting episode should not have taken over 2 hrs. Whomever certified the completion of the work and supposedly road tested to ensure noise was gone, failed me, the customer. Wasted more of my time from work than needed. I ask you team slow down and double check their work to ensure they are getting it right the first time. In the end it was fixed and covered under warranty. Satisfied. Let's see how my visit tomorrow to get the seat repaired goes. More
by lanahme
Employees Worked With
Robert Lopez
September 09, 2014
Bought a used one owner 2011 Ford Fiesta So far I am very happy with the purchase. It is a good car for no more mileage that I put on. Just to the grocery store, PO, Library, Church and aro So far I am very happy with the purchase. It is a good car for no more mileage that I put on. Just to the grocery store, PO, Library, Church and around town. Hope to get a lot of good out of this car. The salesman, and everyone treated you with great respect. I would highly recommend Brandon Ford to any of my friends. M. Bashline More
by mom2geo
Employees Worked With
Jim Jackson
September 07, 2014
All i wanted was an oil change and a tire rotation so i tried for two weeks to schedule an appt. but the receptionist said they were very busy and couldn't squeeze me in-appts seemed to be a week or tw so i tried for two weeks to schedule an appt. but the receptionist said they were very busy and couldn't squeeze me in-appts seemed to be a week or two away. not willing to commit my future week for an oil change appt, she said i could just stop in and afternoon would be best. so one afternoon last week i got there about 1:30pm and the first white shirt to approach me let me know that if should have made an appt and without one it would be a long wait-all afternoon. i said i needed my oil changed and i guess i would just have to wait. Another white shirt came over and started to take some information, namely my vin number and we started to discuss the oil change and tire rotation option. he said he would send a service adviser over to talk with me, as i had some questions about whether i needed a new front tire and should i wait for the rotation. so i waited out near the car and he finally came over and told me to wait inside, and someone would come and discuss the oil change options. around 2:45 i see my car pulled up and ready to go. my front tire is in the same place, so i question the tire rotation. the girls at the cashier window tell me to wait, while it is being written up. finally what i know know to be a service adviser (dark shirt) comes in with my key and i question her on the tire rotation. she is adamant they did rotate my tires, and i let her know that the drivers side tire remains in place. so she says they probably rotated all the others and wouldn't put a bad tire on the back. so i ask if they marked on the receipt exactly what way they rotated, and it was not on the receipt. so then she said they probably went front to back and over. Probably really doesn't work for me, and i told her that. i said i would have only asked for an oil change and would have waited to next week for the tire rotation, combining that with a new front tire at the time, along with an alignment. why pay for a tire rotation if they only rotate one side? Well the girls at the cashier desk try then to discount this and can't get the receipt to print what they want, so they just say $37.40. so i had contact with 5 individuals for my first experience at brandon ford. two initial guys out front: one who told me the wait would be too long and tried to discourage me from stay, the second, (and i do not know his name) who gladly took some information and started the process, the service advisor at the end of the service and the two ladies at the cashier. I am not saying the service was bed, it just wasn't up to par in terms of personal service. while i appreciated them squeezing me in for an oil change, i would prefer a more hands on approach to the service adviser, i want to talk with the person supervising the service of my car before service is completed. that is just the way i am and what i expect from a dealership service department. and i expect the write up to be specific especially if there are things out of the ordinary, like the did it really happen tire rotation? More
by suemiron
