Brandon Ford

Worst buying experience ever. I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising yo I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising you one thing delivering on nothing. I purchased a new F-150 had it delivered out of state and the truck was never cleaned up inside or out. The first time I have got a new truck, promised by Tommy Shelly it would be serviced washed and waxed but received it as dirty as was left on the lot. Buyer be ware Tommy Shelly and Ricardo Liburd will lie I have proven them both wrong by emails. It seems they don" know what the word truth means. Also left calls to many times to count and they never return your call. This dealership is extremely rude and unhelpful. Also they will never let you talk to the General Manager concerning a problem. Sincerely Never Again. More

4 year old new tires??? Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manu Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manual says to replace every 6 years regardless of tread. Got my oil changed always tell me my tires are great, yet I get a low tire pressure sign about 5 days after getting my oil changed and go to get it patched and find out my tires are shredded bc of my alignment which they did not advise. How long was it off?? I always got it serviced by them. It was very dangerous to be driving on the tires. They didn’t make the situation right which really irks me. They lost a ford buyer. I will never buy from them again and will always tell this story to everyone I know. My time is valuable and bc they put 4 year old tires and I called them out, I had to waste another few hours of my day to go get the new tires I was promised, which cost me valuable time in my day. All I asked was for them to refund the tire for all my troubles, time, and their mistakes to make the situation right and they wouldn’t do that. The customer relations person Niki Breadwell was not professional and got rude with me...when you’re in situations with irritated customers, you don’t argue back with them, you let them vent and remain calm, she did the opposite. It’s horrible!! More

Made it right We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 sta We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 star if the deal had been done last night. More

Service Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. More

Robert Lopez Outstanding Service Robert is outstanding! Talk about an exemplary service adviser -- Robert took great care of me. He had me in and out of service within reasonable amou Robert is outstanding! Talk about an exemplary service adviser -- Robert took great care of me. He had me in and out of service within reasonable amount of time and his communication was transparent and punctual. He is very knowledgeable, to the point and very sincere. I will recommend Robert to all my clients, family and friends. Thank you Robert for taking good care of me! More

Great Sevice with respect as customer I went into my car shopping day expecting to deal with some pushy and otherwise rude salesman. That was quickly changed once I met with Ingo. He treat I went into my car shopping day expecting to deal with some pushy and otherwise rude salesman. That was quickly changed once I met with Ingo. He treated me with respect and did everything he could to help me find a vehicle I could afford but also enjoy. It was almost as if he was buying the car for himself, as he showed me many vehicles well within my price range which was very low to begin with. I was very pleased with his attitude as a salesman and would highly recommend him to any looking for a new vehicle. Great experience overall with this particular salesman, and I had dealt with about 15 that day in the Brandon Area. Thanks again Ingo. More

Brandon Ford #1 Brandon Ford is # 1 for a Reason and not just comparing Ford dealerships, but all dealerships in the area! My wife and I have been looking for a mid- Brandon Ford is # 1 for a Reason and not just comparing Ford dealerships, but all dealerships in the area! My wife and I have been looking for a mid-size SUV or mid-size car for about six weeks and visited many Ford dealers and other brands. My first contact was a phone call to sales and INGO LENTFOEHR (Sales Consultant) was the gentleman who took my call and answered all my questions, so we texted over the weekend about a Fusion and setup an appointment for a Sunday. when we arrived he was waiting for us and remembered our conversation. That's when I threw him a cure ball and said no, we are now interested in a Edge...he smiled and said no problem lets go look at the model your interested in. As we were looking at the Edge we were interested in at their overflow lot the sky opened up and the rain storm fell on us, but INGO just kept smiling and answering questions. When our test drive was over and we went inside to talk trade-in and sales numbers INGO"S demeanor never changed just kept us feeling like we were his only concern and comfortable with the whole process (I have Parkinson"s, and Ingo never once made me fell uneasy). We did hit a hiccup when no one was able to answer my questions on a Ready.Shop.Go $1,0000 offer I received directly from Ford, so INGO said he would contact us Monday (5-28-18) when he gets the information for me. INGO texted me Monday at 8;54AM, and said the $1,000 offer was valid and this was after another Ford dealer said that they already had the offer figured into their internet price (yeah right), so we told INGO that we would see him around 5. When we arrived, INGO had the Edge ready to go if the deal went through. INGO is the #1 reason I came back to the Brandon Ford dealership because of his awesome service and his courtesy towards me and me wife. If every car dealership was filled with salesmen of integrity like INGO, the car industry wouldn't have the bad reputation that it gets. Also a SPECIAL THANK YOU to KRIS MEYER (Fina nce), who put a cherry on top of the deal by getting us financed with Ford Motor Credit @ 1.9%! I'm 59 years old and I've purchased quite a few vehicles in various dealerships throughout Central Florida, but this was the best buying experience of my life! If the service department is like the rest of my experienced here at Brandon Ford, I will be a customer for life! Jerry and Barbara Lee More

Still shaking my head! I'm honestly still shaking my head four days after leaving dealership with no deal. Came in on Saturday 5/19/18 to look at used F150 inventory and sal I'm honestly still shaking my head four days after leaving dealership with no deal. Came in on Saturday 5/19/18 to look at used F150 inventory and sales guy Hall H. was no help and always seemed busy or distracted especially when we came back to make a deal. Came back in Sunday to look at new inventory requested a different sales guy and got J. Williams, which he was much better and did his job. My main issue is with Kris Meyer in finance who quoted a ridiculous interest rate of 10.75% but never actually told us it was that. He told us it was 10% flat and after doing some numbers ourselves found out it was more close to 13%, big difference. Just not on the up and up at all. The kicker to all this is. The truck was actually for my son who is active military and was taking new vehicle to his first duty station with him. Myself being his dad was cosigning for him since he had little to no credit but even I thought this was a little to high especially since I new my credit was solid. Fast forward to Tuesday morning and we get approved for under 5% from two different banks on a new Chevy Truck from Sting Ray Chevy at a higher loan amount even. Ford's loss for trying to screw a young man. So I would just do your home work and not trust the numbers they give you from Brandon Ford. More

Excellent Customer service I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not been able to have. I than met Steve who was extremely helpful and thanks to him and their financing team, I was able to leave the dealer with a georgous 2018 black truck. They offered me an incredible deal. I am so grateful for this phenomenal team. More

Marvin Fanning was OUSTANDING! Mr. Marvin Fanning was an absolutely OUTSTANDING salesman! I leased a 2018 Ford F-150 STX and Bought my wife a 2015 Ford Focus SE on the same day. He Mr. Marvin Fanning was an absolutely OUTSTANDING salesman! I leased a 2018 Ford F-150 STX and Bought my wife a 2015 Ford Focus SE on the same day. He helped us out tremendously from start to finish. Going to bat for us with finance. My Lieutenant from the fire department purchased a 2016 F-150 from Brandon Ford and he told me to go nowhere else if I was interested in getting a new F-150. A couple of months before the purchases, I came in to take a look at the new body style on the 2018 F-150, Marvin came up and introduced himself and asked if I had any questions. I asked away of course, and he was extremely knowledgeable being that he had the same one as his personal but just a different color, he was very patient and was willing to take us on a test drive a brand new F-150 to let me prove to myself how brilliant this truck was. This was already a dream truck to begin with but as soon as I got behind the wheel of it, it was all over and I was wanting it right there and than! However due to finances a that exact moment I was not ready yet. He provided me a business card, and I promised him that I would be back in a few months. Surely I kept my word, and I called him a couple of days before advising him of the specific color and Trim type that I was really inquiring. I showed up to that dealership and There she was sitting in the customer show Bay shining bright, Marvin had detail spank her up before I got there so that way I would be able to see it shining bright. I also mentioned to him that day that I was interested in a Black Ford Focus SE that I found on the Brandon ford website. I was wanting to put my wife into something more safe and reliable than the old Chevy HHR she was driving. Like I said before we worked out Both deals and We drove off that lot with a Brand New shiny black F-150 Pick up and Gorgeous Certified Pre-Owned Black Ford Focus. Thank You so much Marvin Fanning for coming through for my family and I and helping us start out with our first vehicle purchases. Thank You Brandon Ford for making our dream come true! More