Brandon Ford

customer satisfaction great experience, the people we worked with were caring and answered any and all questions got the deal we wanted ,We love our new Ford Edge Titanium great experience, the people we worked with were caring and answered any and all questions got the deal we wanted ,We love our new Ford Edge Titanium, so many safety features. being in our seventies, we aren't computer savvy , Steve was very patient and explained everything to us, told us we could call him anytime if we had any questions,I'm telling our friends to go there when they're ready to buy. excellent dealership, More

Bait n’ Switch - buyer beware Brandon Ford pulled a bait n’ switch on us and it was an infuriating experience. We saw an F150 on the CarGurus website that was at their dealership. Brandon Ford pulled a bait n’ switch on us and it was an infuriating experience. We saw an F150 on the CarGurus website that was at their dealership. The listing was brand new and didn’t even have photos up yet. We drove 3 hrs round trip to go look at it on a Friday evening and they told us it wasn’t even on the lot yet...it was in detailing. We worked with a salesman (Shane, initially) that evening who assured it would be out on the lot the next day. So we made plans to come back the following day and Shane asked us to give him a call first so he could verify it was available to view. Next day, drive 90 min drive to dealership and call to verify it is available and ready to view. No problem. Shane hands us off to salesman James for some reason. Arrive, truck is right out front. Quickly into it for a test drive. All is good, really like the truck. We have cash in hand ready to buy. James goes to “manager” to get the ball rolling... And it all goes wrong. At this point they come back to us very apologetically saying that somebody actually came in that morning before us and began purchase process on that truck. But they’d be “happy to show us some other vehicles that are ‘similar’ .” The “similar” list was either much more expensive than the website price on this truck or had far fewer options. Nothing comparable. 1) why was this not communicated on phone when we called (30 min prior to arrival) to verify it was available? 2) why were we allowed to test drive a vehicle that was “under contract” to be purchased? At this point the entire encounter felt exploitative/dishonest at worst and incompetent at best. Other Ford dealers in the area (Veterans, Wesley chapel) independently warned to be weary of Brandon because of bait n’ switch. We figured it was a dig at the competition. Evidently not. Buyer beware. More

Good and caring service advisor Giorgio Vescera Have had good experience in repairs and servicing of my auto. Always courteous and attentive to solutions to problems. Always pleasant. Thank You S Have had good experience in repairs and servicing of my auto. Always courteous and attentive to solutions to problems. Always pleasant. Thank You Sincerly Vincent Mandese More

Poor service Took my car in for new tire, wheel alignment and oil change. The wheel alignment was off. Made an appointment for them to correct it. Went in Nick our Took my car in for new tire, wheel alignment and oil change. The wheel alignment was off. Made an appointment for them to correct it. Went in Nick our adviser said it would be a couple of hours. We waited for over three hours, and when the vehicle was ready he did not even come get us. I had to call for a manager to get the vehicle, while he was on the phone the entire time. As this was their mistake they should have taken care of our car first and not last. There is no reason to keep people waiting with children for over three hours. Worst part is the wheel alignment is still not perfect. Nick is the worst service advisor and I will never deal with him again and perhaps not with Brandon Ford. More

Honest guy, not one to chase after you with a sale. I bought a 2016 escape from this guy, he is a Navy veteran if I remember correctly, and he helped me out being an active duty military. He very straig I bought a 2016 escape from this guy, he is a Navy veteran if I remember correctly, and he helped me out being an active duty military. He very straight forward and definitely puts in the extra mile with out being pushy or anything. I would recommend him to anyone of my friends and family. More

Low Trade In Offer - But Great Service Dept Their prices on new cars may be hard to beat, but they offered me over $2,000 less for my trade in than Sarasota Ford did, and Sarasota Ford offered t Their prices on new cars may be hard to beat, but they offered me over $2,000 less for my trade in than Sarasota Ford did, and Sarasota Ford offered the same or better discount on the new car. So overall, when the trade in was taken into account, I paid over $2,000 less elsewhere for my new Ford. I will say though that while I haven't bought a car from them, I've taken several Fords there for major warranty repairs (but not since 2014) and their service department, in particular Buddy, has been stellar. They never tried to deny a warranty claim and once tried several things before finally getting the repair right. More

Double ripoff When an average person deals with a car salesman we expect to be taken advantage of on the purchase price OR trade value. Brandon try's to rip us off When an average person deals with a car salesman we expect to be taken advantage of on the purchase price OR trade value. Brandon try's to rip us off on both ends! Personally I'd never do business with this dealer especially when there are several other Ford dealers nearby. If you're trading a car I strongly suggest you check the Kelly Blue Book value yourself BEFORE trying to do business with this dealer. Then go elsewhere. As an RVer I’ve used Ford dealers all over the United States and have never witnessed the intentional deceit observed at Brandon. More

Great experience Tommy was extremely professional and easy to work with. He helped us find the perfect car for our family within a budget we could afford. The entire p Tommy was extremely professional and easy to work with. He helped us find the perfect car for our family within a budget we could afford. The entire process was easy and we are loving our new car. We will definitely we using Ford in the future. More

Great experience Rick was very professional and friendly. I immediately felt at ease during out initial conversation and the entire experience felt unrushed and unpres Rick was very professional and friendly. I immediately felt at ease during out initial conversation and the entire experience felt unrushed and unpressured. He did a great job of explaining the available options related to my pre-owned vehicle purchase and worked with the dealership to get me a better price on the car. I would absolutely recommend Rick Bosso at Brandon Ford to any/all family members and friends looking for a new or used Ford vehicle in the future. More

Best Car Buying Experience Ever I am so grateful and pleased with the courteous and diligent expertise Brandon Ford maintained during my recent purchase of a beautiful 2017 certified I am so grateful and pleased with the courteous and diligent expertise Brandon Ford maintained during my recent purchase of a beautiful 2017 certified pre-owned Mustang econoboost convertible. I have never felt as confident during such a serious buy as I did with this team, or as safe as I do in this charming and powerful vehicle. From the warm staff welcome as soon as i arrived, to the swift review and submittal of all paperwork, to the kind handshake and transfer of ownership, I was blown away and highly recommend considering this business when investing in a new vehicle. They perform with the utmost professionalism and honesty, working hard to fulfill your aspirations while making sure to keep your budget on track. Top dollar for my trade in, too! Chris went above and beyond to secure a solid interest rate, while Gabriel was able to locate and deliver my exact vehicle of choice with thorough inspection, service and detailing. I give Brandon Ford top dealership of the state of Florida in my book. :) More