Brandon Ford

EXCELLENT I had an excellent experience! Jason went the extra mile getting me the tires I needed to leave for a trip the next day. I so appreciated his efforts. I had an excellent experience! Jason went the extra mile getting me the tires I needed to leave for a trip the next day. I so appreciated his efforts. More

Safety Recall Gio was awesome to work with . He took care of the safety recall without any problems and made sure my car was returned to me in great condition. He e Gio was awesome to work with . He took care of the safety recall without any problems and made sure my car was returned to me in great condition. He even washed it for me and cleaned the tires. More

Rims and fender Great service gave me a rental while mine was being repaired. Everybody was friendly and helpful. The service department and its people are the tops. Great service gave me a rental while mine was being repaired. Everybody was friendly and helpful. The service department and its people are the tops. More

Friendly, Fast and Fantastic! Robert took great care of me! He set me up with a rental car while mine was being serviced and it was finished within the time promised. My car drives Robert took great care of me! He set me up with a rental car while mine was being serviced and it was finished within the time promised. My car drives perfect now! Top notch service! More

Talked on phone to salesman Thomas. He said he would get back to me in few minutes. 24 hours later I'm still waiting. Guess I will buy new Edge from a dealership that wants my business He said he would get back to me in few minutes. 24 hours later I'm still waiting. Guess I will buy new Edge from a dealership that wants my business. More

service This is the best auto dealership I have ever dealt with. Their service department is the tops. The people who take care of you are the best. They alwa This is the best auto dealership I have ever dealt with. Their service department is the tops. The people who take care of you are the best. They always keep you informed on they are doing. Richard More

A1A Results every time! Robert Lopez is, in our opinion, A1A. We never worry about anything relating to our Lincoln MKS after he has had it serviced. Always on top of thing Robert Lopez is, in our opinion, A1A. We never worry about anything relating to our Lincoln MKS after he has had it serviced. Always on top of things, puts our mind at ease. Goes above and beyond what is expected. He seems almost like family. Dolores&Tino Hidalgo More

Return Customer; However, Not Treated As Such I bought a Ford from your dealership 10 years ago and was treated quite well back then. I decided to come back to you (via St. Petersburg, Florida), b I bought a Ford from your dealership 10 years ago and was treated quite well back then. I decided to come back to you (via St. Petersburg, Florida), based on past experience and reputation. The salesman, Roberto Gutierrez, was excellent (after all, he sold me the car); however, the management/back office was not!! The haggling process (with management) was, "over the top," for me and I have purchased 6 cars in my life. I do not, "feel," like I got a good deal. I feel like I was not treated as a returning customer. I was offered no discounts, details, anything whatsoever. Not even a cookie. I know that's silly; however, it would have been something. I just bought a $30,000 vehicle. The salesman was great, professional, and very pleasant!! The manager was arrogant and offered me far less for my trade-in, than other dealerships were offering (I bought based on past experience alone). I went to two other dealers, who offered me $3,300 and $3,500 respectively. Your manager originally offered me $2,500, then pushed it to $2,750, as I was going to leave, sincerely. I kind of wish that I did. I was dealing with Ford for over 5 and a half hours. I am a Fee-For-Servce employee. I lost a lot of money being there that long. Then, I notice something out of place and the manager simply pushed it back in stating, "there, it's fine. Maybe we can get you back in to have someone look at it." I live in St. Petersburg. I don't want to have to come back in. I came in with my own financing and was pressured my the manager and finance department to finance solely though Ford (or finance through Ford, then go refinance with my lender), at least 4 times. This was offensive. Again, let me reiterate. The salesman, Roberto Gutierrez, was AWESOME. However, his manager almost cost him this sale and HAS lost Brandon Ford customers in the future, as my whole family is frustrated. I will not be coming back to Brandon Ford. David Loggans More

Service at the last minute I'm on my way to work, didn't have the time to stop at the service depart. I called to get advice- my tire pressure light came on( it's the 3rd time ) I'm on my way to work, didn't have the time to stop at the service depart. I called to get advice- my tire pressure light came on( it's the 3rd time ). They told me to bring it in when I can. Stopped in last night after work, they are open until 9 pm ! I asked if they could take a look at the tires & clear the code, change the oil & rotate the tires. It was done in about an hour! These people are so nice - the lot porter Tyler he is so nice & helpful! Brandon Ford - thank you all so much! This dealership has it down how to treat people- this is my 4th vehicle from Brandon Ford, my husband & I refuse to buy anywhere else, because we know not only we get a good deal purchasing - but the Service dept. Is the very best! Thanks Brandon Ford The Bryant's ! More

Fair deal, Responsive, and Fast I found a car online and was able to get a fair price from Tommy Shelley quickly. He was able to answer all of our questions, he was responsive in ge I found a car online and was able to get a fair price from Tommy Shelley quickly. He was able to answer all of our questions, he was responsive in getting back to me via email, and when we were ready to come see the car, he made sure the vehicle was clean, and ready to go. After we had decided to make the purchase, we were out the door in less than an hour. Everyone was friendly, courteous, and helpful. More