Brandon Ford - Service Center

I have purchased 5 vehicles with Brandon Ford in the last 10 years. I am very pleased with the pricing and the knowledge of the sales staff. I worked with Dan and Zoran and they made the purchase of a new v 10 years. I am very pleased with the pricing and the knowledge of the sales staff. I worked with Dan and Zoran and they made the purchase of a new vehicle a breeze. I have had occasion to use the service department in the last 10 years and have experienced the job completed quickly and correctly. Try then you will not be disappointed! More

I have had a problem with my battery for some time, even after replacing the battery. Although the problem was not found since it did not happen while at the dealership (Murphy's Law) Robert did everything after replacing the battery. Although the problem was not found since it did not happen while at the dealership (Murphy's Law) Robert did everything possible to find it. All the other necessary maintenance was performed on my car and even a few extra things I requested. I am very happy with the service I get from Brandon Ford and Robert is always very pleasant and accomodating. More

Very Bad Price: $89.00 for a diagnostic service to find Very Bad Price: $89.00 for a diagnostic service to find and spray a lubricant ON A SQUEAK? C'MON,THAT SURE INSPIRES ME TO COME BACK! Other iss Very Bad Price: $89.00 for a diagnostic service to find and spray a lubricant ON A SQUEAK? C'MON,THAT SURE INSPIRES ME TO COME BACK! Other issues to improve upon; Try to reschedule the cleaning people who clean the waiting room/bathrooms to possibly mop(with that cleaning solution)when customers are NOT present. Either before you open or later on in the day, the smell is irritating and the danger of the wet floor is a insurance concern for you. Why,and this has happened every time we have come to this service center, do we have to wait a MINIMUM of two hours before we hear anything about what's wrong with the car and then another hour or two to fix it? KUDOS for John Lafemina(this is why I gave him a 5,great), because when I told him I had to get to a doctors appointment, he did a great job in getting me out in time(he tries hard). But,as we drove away the squeak wasn't gone, so we had to come back after my doctors appointment when the car was finally sprayed and problem gone. KUDOS for the mechanic, I didn't get his name, but he has an excellent customer service attitude and did his best to find and eventually fix the problem. But again, $89.00 for this? And,why does it take such a long time, even for the simplest of repairs, at this dealership? More

I spoke to Robert over the phone Saturday morning. He quoted a price and said they could work me in. Within minutes of arriving at the dealership he had my car in for servicing. And about 40 minutes la quoted a price and said they could work me in. Within minutes of arriving at the dealership he had my car in for servicing. And about 40 minutes later was on my way... and my bill was lower than expected. Robert did what he had promised, and a better price than quoted. I am very pleased with the work, and recommend without reservation. More

Outstanding service and customer support! The service department is quick, efficient, thorough, and totally professional. The waiting room is pleasant with TVs, coffee/hot chocolate machine, and fresh p department is quick, efficient, thorough, and totally professional. The waiting room is pleasant with TVs, coffee/hot chocolate machine, and fresh popped popcorn. Our service rep., Scott Parker, totally takes care of all our service department needs. He is both thorough and professional. We couldn't be more satisfied with Brandon Ford. We will continue to come back for all our vehicle needs. As always, when it becomes time for a new Ford vehicle, we will once again return to Brandon Ford for our purchasing needs as well. Thanks everyone for a job well done! More

The service and sales experience at Brandon Ford was great. I visit the Tampa area every few months driving from Miami. Thus, I purchase at Brandon and do the same for service. There sales and service a great. I visit the Tampa area every few months driving from Miami. Thus, I purchase at Brandon and do the same for service. There sales and service are terrific. More

i have JOHN LAFEMINA AS A SERVICE ADVISOR AN HE IS A GREAT GUY TO DEAL WITH if I WANTED TO I COULD TAKE MY CAR TO A DEALER THAT IS ABOUT 4 OR 5 MILES FROM MY HOME BUT BECAUSE OF john lafemina i trave GREAT GUY TO DEAL WITH if I WANTED TO I COULD TAKE MY CAR TO A DEALER THAT IS ABOUT 4 OR 5 MILES FROM MY HOME BUT BECAUSE OF john lafemina i travel 40 miles one way to your dealership . You BRANDON FORD SHOULD CONSIDER YOURSELF LUCKY TO HAVE YOURSELF SUCH A GOOD ADVISOR . I HAVE NOT MET YOUR MECHANIC BUT THEY TO ARE DOING A GOOD JOB MY HAT OFF TO DRANDON THANK YOU ROLAND FORGUES More

Friendly and sincere and car ready when promised. Price quoted was fair and the invoice matched the quote so I am satisfied. Thank you very much. quoted was fair and the invoice matched the quote so I am satisfied. Thank you very much. More

Robert was great! Looking forward to working with him for all of my service needs on my 2010 Taurus. Love the extended hours also, makes it so convenient! Thank you! for all of my service needs on my 2010 Taurus. Love the extended hours also, makes it so convenient! Thank you! More

I would not recommend to friends just for an oil change. It takes way too long compared to other stand alone quick lube businesses. This time it was only a 50 minute wait. Last time 1 1/2 hours so I am seei It takes way too long compared to other stand alone quick lube businesses. This time it was only a 50 minute wait. Last time 1 1/2 hours so I am seeing improvement. I keep coming back because I bought my car there. More