Brandon Honda - Service Center

Advisor exceeded expectations Even though the advisor, Ryan Broome exceeded my expectations of customer service. I walked away feeling less confident in whether I wanted to continu Even though the advisor, Ryan Broome exceeded my expectations of customer service. I walked away feeling less confident in whether I wanted to continue doing business with that particular dealership or not. I originally went in for an oil change, in which I had a coupon for which made me super excited that I was saving money. After it was said and done at 45.00 dollar oil change turned into 189.62. I was promised a complimentary car wash with the service I received. Needless to say I did not receive the carwash I was promised, but was also highly offended when approached by one of the valet employees who proceeded to tell me that I was not the owner of my own vehicle. I was a first time customer who was recommended by my brother who said they had great service and that I should take my vehicle to brandon honda. I am disappointed at the fact that I spent more than intended and was only offered a detail car wash for all my trouble. I do not believe that overall the brandon honda is a terrible place, but I do believe that some adjustments can be made. I believe that if your going to upsell customers on extra service that they may need, especially if not attended the company should at least try and provide a good discount to counteract pricey service Bill's. Possibly willing to give a second chance More

Very enterprising and respectful. Everything was explained. My car was returned back to me washed at the promised time. Was happy with my service advisor who was pleasant and nice. Very glad. My car was returned back to me washed at the promised time. Was happy with my service advisor who was pleasant and nice. Very glad. More

Timely, friendly service Very pleased with Honda dealership, Ryan Foster was our service manager with whom we were very pleased with! Very professional! Wait was not too lo Very pleased with Honda dealership, Ryan Foster was our service manager with whom we were very pleased with! Very professional! Wait was not too long! Comfortable waiting area. More

Excelent service Nelson Sáez was great, very knowledgeable and friendly to talk to. Would recommend for sure great service and great personnel. I was made aware of a Nelson Sáez was great, very knowledgeable and friendly to talk to. Would recommend for sure great service and great personnel. I was made aware of a recall the car had. I feel safe and in good hands. More

"Honest and respectful service advisor" My service advisor, Michael Mack, has helped me a couple of times in the past when my vehicle needed servicing. Today, I brought in my car for an oil My service advisor, Michael Mack, has helped me a couple of times in the past when my vehicle needed servicing. Today, I brought in my car for an oil change. Even though the 'orang wrench' had appeared on the dashboard, Michael pointed out that the number next to it represent how much percentage oil life was left before I needed to worry about changing it. Showing 15%, he said it was still good for a couple of thousand miles and I would be saving money by using up the oil life instead of wasting money by discarding the still useable oil. I felt he was honest and respectful in his handling of this situation. Thank you, Michael... More

Awesome Michael was Awesome knowledgeable nice and helpful would definitely recommend people to go to Brandon Honda and see Michael Mack the wait on a Friday Michael was Awesome knowledgeable nice and helpful would definitely recommend people to go to Brandon Honda and see Michael Mack the wait on a Friday morning was quick and easy More

Awesome! Danny in service was just great! He was very helpful and explained everything to me. My vehicle was in and out in a timely manner. Thanks again Danny! Danny in service was just great! He was very helpful and explained everything to me. My vehicle was in and out in a timely manner. Thanks again Danny! More

Great service, the service manager Elijah Cherry handle my issue with precision and care. Honestly the best Honda dealership I've been to thus far. Oh make sure to the service manager Elijah Cherry handle my issue with precision and care. Honestly the best Honda dealership I've been to thus far. Oh make sure to try the cookies. Super delicious More

Excellence in Customer Service: Kyle Lancaster Kyle Lancaster in the service center at Brandon Honda made sure that everything was taken care of in a timely manner and at a fair price. He went over Kyle Lancaster in the service center at Brandon Honda made sure that everything was taken care of in a timely manner and at a fair price. He went over and beyond, even coming in on his days off to ensure that my situation was being resolved. His patience, professionalism, and resourcefulness are greatly appreciated. I will be back to do business at this dealership with Kyle no question. More

Airborne Leads The Way Kyle Lancaster takes customer to service to a different level! His follow up and attention to detail is outstanding. I was happy with the level of s Kyle Lancaster takes customer to service to a different level! His follow up and attention to detail is outstanding. I was happy with the level of service he provided! More