Brandon Honda - Service Center

Out of Respect for Customers I went to the dealer for an oil change and it took over 20 minutes for someone to help me to register the car. Then some one call the parts director a I went to the dealer for an oil change and it took over 20 minutes for someone to help me to register the car. Then some one call the parts director and he took all my information and asked me to wait at the lounge area. About two hours later I decide to check on my car and what a surprise I had when I see my car parked in the same spot where I left it. I did talk to another service man and he told me that nothing has been done to my car and not even a ticket was created to send it to the garages. Then the service manager took it from there and send some one to do this job. I was at this dealer from 1:14 pm until 4:15 pm well over three hours for an oil change. When I was leaving my Father in Law just came for an oil change and he was also tired of waiting and had to leave with no service done. Unfortunally these service people are afraid to let their customer know that they are to busy to do a repair and ask to come back the next day. I am sure that this is the last time I purchase an honda car and I wont let my kids to own this brand in the near future. More

Greetings We were very pleased with the very friendly accommodating staff and great service. It was a beautiful Birthday gift and surprise for Oriville. Thank y We were very pleased with the very friendly accommodating staff and great service. It was a beautiful Birthday gift and surprise for Oriville. Thank you. More

Appreciation to Brandon Honda Service Department I visited Brandon Honda on 4/9/2014 for the very first time for service on my car. It is, without a doubt, the very best Dealership Service that I ha I visited Brandon Honda on 4/9/2014 for the very first time for service on my car. It is, without a doubt, the very best Dealership Service that I have ever experienced (I owned my first car in 1956 and have had service on my cars since that time.) The entire staff was very impressive from the moment I drove in until I left the Brandon Honda Dealership. My Service Advisor, Mr. Bob Hororka, is very impressive and has all of the qualities I would want in a Service Advisor. I know he is a great asset to the Dealership. Please convey my sincere appreciation to Brandon Honda Service Department with my very best wishes for their continued successes. They will always be my Service Provider. Thank you. Sandra Scanlan Sun City Center, Florida More

My ratings above are directly related to Seth Kalmans help during my numerous visits to the service center, 8 to be exact since November 2013.My overall experience rating is directed to the dealership it help during my numerous visits to the service center, 8 to be exact since November 2013.My overall experience rating is directed to the dealership itself. I purchased a 2013 Honda Accord from Kuhn Honda in July 2013. In November my radio started freezing up when trying to change the station. I was told over and over by Megan Williamson and Eric Vogal that since they could not duplicate the issue they could not fix it. Again after many attempts, the radio and the radio button on the steering wheel were replaced, the issue continued. I filed a complaint with Honda of America on February 28th 2014, who instructed me to take the car back to the dealer, they had the car for 4 days and could not duplicate the issue even though I had sent multiple videos of the occurrence to Seth who shared the videos with Megan and Eric. I picked up the car on Friday March 21st and still was told there was nothing else for them to do until they could duplicate the issue. Once the car was home I realized that there was a rock scratch on the hood that was not there when the car was left on Monday. On Saturday March 22, I planed on taking the car back to the service dept to show them the scratch, when I started the car the radio froze again, I drove to the dealership and spoke to Seth and Eric who finally saw what I was referring to with the radio freezing. Even though Seth had tried explaining to Eric and Megan multiple times my frustration with this issue, it took Eric seeing the event himself to make a decision what to do next. I have been told that they will replace multiple parts one at a time until I determine that the issue is fixed. My biggest frustration is that they could have started this process many months ago if they had just believed my videos. Seth has always been kind and understanding in my frustration with this issue. I would not have proceeded this far without his help. He never made me feel like my issue didn't matter. Seth is probably the only reason that I have continued to bring the car there for service. I hope that there is an end to this frustration soon with the new plan of attack. Only time will tell. And by the way the scratch on the hood was completely taken care of as well. I really appreciate all of the help that Seth has provided. Honda is lucky to have such a caring service advisor working for them! Sandy Green 813-404-2961 More

My 2012 Honda Cr-v experienced battery failure a few months after purchase - Brandon Honda ran electrical tests, found no problems, and then replaced the battery. Now, just over a year later, the batter months after purchase - Brandon Honda ran electrical tests, found no problems, and then replaced the battery. Now, just over a year later, the battery, once again, failed. I took the vehicle to Brandon Honda and the service advisor, Seth, listened as I detailed the problem, and then asked if I had some time to spend at the dealership. He explained that rather than simply checking/recharging/replacing the battery, that a series of tests should be run to determine the cause of the recurring battery failure. I agreed, and proceeded to the waiting area to enjoy the very tasty treats that are available there! Seth, being current on Honda Bulletins, recognized immediately that there had been similar issues experienced by other Cr-v owners, and arranged for exhaustive electrical and analytical tests to be conducted. One of the tests, called "GR8", detected some software deficiencies in my vehicles' electronic control unit (PCM), and installed two updates associated with alternator/battery charging. Throughout the four hours that I spent at Bandon Honda, both Seth and the Service Manager, Megan Williamson, kept me abreast of the tests in progress, while assuring me that they were committed to identifying and resolving the Cr-v's problem. No one likes to while away the hours in waiting rooms, but, I must tell you, Seth and Megan made it a not unpleasant stay for me. I am very impressed with the knowledge and professionalism displayed by both Seth and Megan, and their eagerness to demonstrate true customer service. These folks not only repaired the car, they restored my confidence in the vehicle, and put my wife's mind at ease about being stranded with a dead battery. I am so grateful for their determination in resolving "the great battery issue". Thanks Brandon Honda! Oh, did I mention that Seth treated me to lunch, arranged for my car to be washed and gave me a couple of delicious chocolate chip cookies along with my car keys? Seth and Megan: Vous etes FANTASTIQUE!! More

Went in for a brief service on my 03 accord and decided Went in for a brief service on my 03 accord and decided to explore options with a new car. Hanani has always went above and beyond with the quality o Went in for a brief service on my 03 accord and decided to explore options with a new car. Hanani has always went above and beyond with the quality of service I've received in the past and I wont schedule service with anyone else. He always makes me feel very welcomed and genuinely cares about the service I receive. I spoke with him about exploring trading in my car and checking out others. When he referred me to Mark, I was a little concerned I've never had good experience with Salesmen. Keep in mind I went in for service and decided to "explore a sale" but not to make one. They've always rushed me to a decision in the past and in the end you really don't get what you want but instead just what they had. Mark was very patient and personable. He asked about what I was looking for and showed me a few used cars on the lot to give me some ideas about the purchase. I went on a few test drives and still could not make up my mind. Then on the way back he showed me the new cars explained to me which ones had what and finally i found the model i was looking for. Although the interior wasn't what i needed i told him what i would like he checked to make sure it was possible then checked the lot to find that there was a car fitting all of my needs and brought it down. ABSOLUTELY FANTASTIC SERVICE! We discussed the price and options as far as leasing the car. He called in Ferris to help explain and work what i could afford and other options. Ferris was very detailed and to the point. I don't believe i was confused one time. He explained options he could give and what i would like after a discussion we came to a deal and he made it happen. I couldn't be happier with the purchase of my 2014 accord and I wouldn't go anywhere else for my service or future purchases. I will send all my family and friends that way knowing they'll be treated amazing and they'll receive absolutely excellent service the moment they pull up. More

I purchased a used Nissan Armada from Brandon Honda that required some maintenance. Mary took care of listening to every concern I had about the vehicle. She is extremely knowledgeable about cars. We had required some maintenance. Mary took care of listening to every concern I had about the vehicle. She is extremely knowledgeable about cars. We had a problem with one of the doors on the vehicle. 2 salesman and 1 technician could not fix the door or figure out the problem. Mary took one look at the door and knew exactly what the problem was, got us scheduled for maintenance and fix the issue. She is very personable and professional and knows how to get the job done right. Thank you Mary for all the great work you do. More

My family and myself have been taking our vehicles to Brandon Honda for service for the past few years. We started with only our 2006 Honda Odyssey but eventually transitioned our 3 children their one by Brandon Honda for service for the past few years. We started with only our 2006 Honda Odyssey but eventually transitioned our 3 children their one by one as they started driving a year apart from one another. Our children all have different makes / models ( Toyota, Kia, Nissan) of vehicles and both Andy Augusto and Brandon Honda have welcomed them as part of the family. They have always taken care of the other vehicles never caring that they were not a Honda. Andy has taken care of us each and every time we are there but after this past weeks experience I will never take our cars anywhere else for parts and service. This past week while I was away, my daughter had to take her 2001 Toyota Celica in for service. As a mother, I am always concerned with my children's safety on and off the road. I was concerned being out of town and not able to help if the car needed to stay over night so I contacted Andy Augusto asking if it was a good time for her to bring the car in for service explaining that I was out of town on business and not available to help. Not only did Andy ensure that the service on her vehicle was done correctly; he also treated her with much respect keeping her well informed, made sure she was comfortable and then arranged for the shuttle to take her to and from home while awaiting arrival of a part. Never once treating her as a college kid but rather a friend that needed to be taken care of. Andy's superior customer service and passion for the business goes beyond anything that I could ever write about. I cannot Thank Brandon Honda or Andy Augusto enough for all they have done for us. Just wanted everyone to know that Andy Augusto and Brandon Honda will take care of you as part of the family. Thank you Andy Augusto for renewing faith in Awesome Customer service when it is so rarely found anymore. More

From start to finish, world class sercice from Dan Lambert and Megan Williamson. I had lost hope in getting my car repaired due to costs. They not only had solutions, but treated me as if I were there Lambert and Megan Williamson. I had lost hope in getting my car repaired due to costs. They not only had solutions, but treated me as if I were there to buy the most expensive car they sold. I will be back again and again. Great customer lounge also. Met the owner/Manager of Brandon Honda...I am just so so thankful and impressed with my experience. ~Denise Todd More

I had an appointment. Service advisor was prompt. When he finished writing me up, he said that my cr would be finished in pproximately 1.5 hours. 1.5 hours he sait it was ready. Thats the way service should finished writing me up, he said that my cr would be finished in pproximately 1.5 hours. 1.5 hours he sait it was ready. Thats the way service should be done. That is the reason for a high rating. More