Brandon Hyundai

Fatten in there service dept is exceptional! Great service great attitude and extremely knowledgeable and competent! Great service great attitude and extremely knowledgeable and competent! More

Took car in for two recalls. Easy to make an online appointment, drop off was organized, and communication was good throughout the day. Had my car back by the end of the day. Easy to make an online appointment, drop off was organized, and communication was good throughout the day. Had my car back by the end of the day. More

Helpful and courteous . . made me feel they appreciated my business , Professional from start to finish with all staff involved. . made me feel they appreciated my business , Professional from start to finish with all staff involved. More

Even though the staff was short-handed, I was treated courteously, and my vehicle was ready within an hour. Thank you! courteously, and my vehicle was ready within an hour. Thank you! More

Good costumer service they did an excellent job making sure of our safety and well being. sure of our safety and well being. More

Juan Arteaga is the best service writer you have there. Communication was excellent and he really treated me like a valued customer. I will definitely use him again and refer anyone I know to him!!! My Communication was excellent and he really treated me like a valued customer. I will definitely use him again and refer anyone I know to him!!! My car is still having issues so I called him and he made me feel valued and I will bring it back so they can make it right!!! More

Based on the Hyundai Service Pledge pulled directly from the corporate website; “ To make sure your service experience is low on anxiety and high on satisfaction, Hyundai Car Care dealers pledge to alwa the corporate website; “ To make sure your service experience is low on anxiety and high on satisfaction, Hyundai Car Care dealers pledge to always provide the following. -Respect For Your Time -Convenient Appointment Scheduling -Free Multi-Point Inspections -Clear Explanation of Recommended Service -Recap of All The Work Completed” There was no respect for my time. My service advisor did not check me out and had another advisor do so. That service advisor asked me for my name 4 times in a span of 2 minutes while he was in the process of pulling my paperwork. WHERE IS THE SERVICE??? I had to pull teeth to get my free multipoint inspection form, which was not completed in earnest and not provided with my initial checkout and retrieval of vehicle. There was no clear explanation of recommended service and I was not provided with any services that should be recommended. There was no recap of any of the work that was completed. This is not my first rodeo, I know what service looks like and it was not provided to me upon my visit. Shouldn’t matter if the vehicle I brought in has 1 mile on the odometer or 999,999 miles, take care of your customers and the vehicles Hyundai has produced and prided themselves upon. More

Attentive to look for the best option and leave satisfied Very professional and friendly at all times. Very professional and friendly at all times. More

The salesman who sold me the car was a total jerk, but the staff in the service department made up for it by being very nice and helpful. the staff in the service department made up for it by being very nice and helpful. More

1 hour just to check in + almost 3 hours for a SCHEDULED oil change! Also, we scheduled two vehicles (one 30 minutes after the other) and it confused them to no end (even scheduled one under my name and one oil change! Also, we scheduled two vehicles (one 30 minutes after the other) and it confused them to no end (even scheduled one under my name and one under my husband’s — can’t imagine if there were multiple, unrelated “Smiths or Joneses” in the line). My husband asked for a road-test balance to be done on his car as we already had a balance done and it didn’t fix anything — well, they just did a regular balance. This added an extra hour+ of time to that vehicle’s oil change (thankfully I was able to leave in my car and my poor husband waited for his to be finished). And one last thing, bought BOTH cars from this location (+ have had service on both there) and they were surprised when they asked if we have been there before, while looking at their tablet — how is this not under the vehicle’s VIN or something?!? Just overall clueless check-in staff, so makes you question how qualified the mechanical staff is. More