Brandon Hyundai

They SUCK! !! Service after the sale is NON-EXISTENT. First of all, they sold me a LEMON; they've had my 2023 Hyundai Santa Fe for over two months already and my !! Service after the sale is NON-EXISTENT. First of all, they sold me a LEMON; they've had my 2023 Hyundai Santa Fe for over two months already and my car is still not fixed, nor do I have an estimated date for resolution of this issue. I can't get a person to answer the phone and nobody calls me back. Additionally, the Hyundai Tucson loaner is a stripped-down piece of crap. DON'T buy Hyundai and especially not from this dealer... More

Great responsive service. Very helpful snd willing to explore different options to get me the best deal Very helpful snd willing to explore different options to get me the best deal More

Good customer service Needs better waiting area, and my snack availability Needs more progress updates during waiting snack availability Needs more progress updates during waiting More

Did not put stem on the tire, did not clean the tire up and dis not wash vehicle. I deserve better with the amount of money I have spent there. and dis not wash vehicle. I deserve better with the amount of money I have spent there. More

Danny Rivera and Brian Guber are exemplary employees. They are very helpful and professional. The weight for a regular maintenance oil change was approximately four hours. That was quite long. The young They are very helpful and professional. The weight for a regular maintenance oil change was approximately four hours. That was quite long. The young man that drove my car to the parking lot after it was completed, did drive rather erratically, and I did not like that. More

Excellent service. The team working with us were very professional. Thanks to Brian and Jennifer they made our experience a good one. The team working with us were very professional. Thanks to Brian and Jennifer they made our experience a good one. More

Good place for shopping for a new or used Hyundai. 5 stars service.thank you 5 stars service.thank you More

It was a great visit to service my 23 Tuscon for the first time. I was rapidly taken in early for my 8:30 AM appointment which was awesome. However it was nearly 3 hours before the car was returned. A first time. I was rapidly taken in early for my 8:30 AM appointment which was awesome. However it was nearly 3 hours before the car was returned. About an hour longer than I expected. More

They were polite and prompt with there service and staff. Everyone made me feel comfortable and listened to me and gave me all the information and options I needed and wanted. Everyone made me feel comfortable and listened to me and gave me all the information and options I needed and wanted. More

When my car broke down, I called all the Hyundai dealerships around, all of them are booked out for 2 months with recalls, won’t even look at my car for at least a month, and they can’t seem to find dealerships around, all of them are booked out for 2 months with recalls, won’t even look at my car for at least a month, and they can’t seem to find any record of my warranty. Except Brandon. On August 25th, they tell me to tow my car in and they will look at it by Wednesday of the next week. The service manager yelled at me when I was just trying to get an accurate ETA of how long I was going to be without a car, it had been 2 weeks since they received my vehicle and they had not even looked at it. They told me to get a rental and IF my warranty covers the new engine, then the rental would be paid for as well, but I would be responsible if the warranty didn’t cover. So on top of 6-7k for a new engine plus labor. Sept 19th, warranty came through. They covered all of two parts which I opted to pay for. Something about the lug nuts that holds the oil pan? The warranty said the piece on the old engine could be washed and put on the new engine. Idk, $100 deductible plus parts, 440 was my final total. I sent a message Wednesday, the fourth of October, asking about my car, No response. I messaged Thursday and asked if my new engine had even arrived, no response. Got a message Friday at 9 am, my car was done, they just needed to finish the paperwork, but I could pick my car up. Was there at 2pm. Was handed my keys at 230, everything all paid for and receipts signed. They replaced with the exact same engine, supposedly my warranty is still intact. I walk out to my car, there is trash in the front seat, whatever, I get in, I look in the back, there is the undercarriage shield in the trunk.. I walk about inside, and ask is this important? He says “yea, probably,” could take an hour or all weekend til it can be put on… I wait like 45 mins, they put me back in my rental, and say they found an oil leak. Cannot get me an ETA on when it will be fixed. More