Brandon Hyundai

Please speed up the check in process. It really shouldn't take 15-20 minutes. It really shouldn't take 15-20 minutes. More

The agent even gave me his personal number so that I could contact him on the day he wasn't working. When the technicians were having a hard time fixing my car after a break-in they gave me a rental car could contact him on the day he wasn't working. When the technicians were having a hard time fixing my car after a break-in they gave me a rental car to use while they tried to troubleshoot what was going on with my windows. They didn't give up until they got the job done 👍 More

Chas was my maintenance supervisor. He seemed nice. He recommended a handful of additional maintenance service to be done while I was there for my oil change. Then told me the total wou He seemed nice. He recommended a handful of additional maintenance service to be done while I was there for my oil change. Then told me the total would be $717. I was a bit surprised by the total amount when I came in for an oil change, but asked if there were any way to lower that price if I did want to take care of it all that day. He said he knew he could take an additional $70 off. I suggested that it meant it was 10% off and he agreed. Which would have brought it down to $645. Before agreeing I asked how long it would take to complete that service since that would be important for the plans I have after. He said 2 hours, and I was the first person in line for 7:30am appointment so I agreed to do it all. During that time I texted a request for windshield wiper estimate which came back at $45 + tax which I also agreed to add on bringing my total to still under $700. Somewhere around 9-9:30 I get a text update saying the service will be complete at 10am which is 30 minutes longer than what I was told, but I replied thank you for the update. No problem, except Chas didn’t let me know my car was done until 10:45. He then was going to check me out, and asks if I remembered what price he gave me. I did, but was insure why he didn’t or wasn’t able to figure that out. He comes up with a number over $800 essentially $100 more than the original quote. Although I did add the wipers on it still was more than he originally said and also had no discount applied. He ended up getting it down to the original $717, but that is still more than I agreed to. He then says he cannot go any lower which even if it were true he had already lost my trust in his previous dishonesty and I didn’t have any more time to waste since it had taken almost 1.5 hours longer than he originally told which I had stressed the importance of. I expressed my unhappiness with him. After awkwardly walking me to my car he then asked if I’d be interested in a free car wash voucher which I told him no thanks as I was trying very hard not to escalate the situation. More

Got a two for the driver who took me to and from work. “Joe D” service supervisor never answered his phone or emails. Only communicated via text after me calling dealership threatening to stand in lobby. “Joe D” service supervisor never answered his phone or emails. Only communicated via text after me calling dealership threatening to stand in lobby. I wanted 10 DAYS for any update on internal oil burning that Hyundai knows about! I was denied any type of repair or service test to confirm the issue. Was told via text to contact Hyundai directly. Overall, I’ll never own another Hyundai or anything related to their brand again. I had to drive 25+miles to go to this dealership because the dealership a mile away from my house could not service my vehicle within 4 months! More

It was very quick service with proper advice on vehicle maintenance and very supportive staff maintenance and very supportive staff More

Everyone is nice and courteous, I have no complaints. Too many surveys blah blah blah Too many surveys blah blah blah More

I brought my car in needing a battery replacement. It took them 4 1/2 days and almost $400 just to replace the battery. During the service, they lied and told that my engine belt was cracked and neede It took them 4 1/2 days and almost $400 just to replace the battery. During the service, they lied and told that my engine belt was cracked and needed to be replaced. That belt had been replaced by that same dealership the previous month when the engine was replaced. They also lied and said the front brakes needed to be replaced even though that same dealership did a brake clean and adjust two weeks prior and the pads were 8mm and 10mm and not close to needing replacement. I purchased my car new from this dealership when they were under the previous ownership and always had good experiences. There is no excuse for the new owners to allow the service department to attempt to steal money from their customers. I can no longer trust this dealership and will not do business with them in the future. More

Great company and great customer service representatives. Great location and reasonable price. Very much appreciated. Great location and reasonable price. Very much appreciated. More

I was able to get service and not have extra stuff come up during my visit. up during my visit. More

I do have to say it is alot better as far as not having to wait as long. to wait as long. More