Brandon Hyundai

I visited the Brandon Hyundai dealership today hoping for a walk-in appointment to address an anti-theft software upgrade recall on my car. To my disappointment, despite the service area not appearing partic a walk-in appointment to address an anti-theft software upgrade recall on my car. To my disappointment, despite the service area not appearing particularly busy, they were unable to accommodate me. The staff was polite, but it seemed like their scheduling system lacked flexibility. A more dynamic appointment system could have been beneficial for instances like these. While the dealership was clean and presentable, a little more adaptability and customer-focus would have made my experience significantly better. Would make me think twice if I have to purchase a car from this dealership. More

Wonderful customer service, I was informed of the status of my vehicle as it went and was very satisfied of my vehicle as it went and was very satisfied More

The rating is really for the service advisor, Juan Morantes, since the dealer is under construction. Very approachable and helpful. Thank you Morantes, since the dealer is under construction. Very approachable and helpful. Thank you More

I never have to wonder if my car is serviced correctly, Abel Gomez makes sure everything is right! So nice to have someone who is knowledgeable, capable, and trustworthy! Abel Gomez makes sure everything is right! So nice to have someone who is knowledgeable, capable, and trustworthy! More

It was easy to setup service, and no issues with the quality of service to the vehicle. Dropping off the vehicle for service could be better as well as response time to texts. quality of service to the vehicle. Dropping off the vehicle for service could be better as well as response time to texts. More

They made the service on my car as easy as possible, working around my time frame. I was even able to text my service provider any questions I had and he was quick to respond. working around my time frame. I was even able to text my service provider any questions I had and he was quick to respond. More

Terrible communication! I understand the construction is interfering with their ability to update the online tracking, but it took us calling after the service center closed I understand the construction is interfering with their ability to update the online tracking, but it took us calling after the service center closed and a courteous receptionist to find our vehicle was ready for pickup. No messages were returned during the work day. To top it off, when we picked up my car the advisor had left a code reader attached which caused lots beeping, had to turn around and go back. I assume the recall work was completed as reported, but the communication with us was not acceptable. More

Excellent service and excellent staff and very knowledgeable and they care about their customers. Thanks knowledgeable and they care about their customers. Thanks More

I waited over 2 hours for a oil change that I was advise would only be a hour and a half and I went to check on when it would be done and they had my keys just waiting on the counter my car had already been would only be a hour and a half and I went to check on when it would be done and they had my keys just waiting on the counter my car had already been serviced. Unacceptable. More

I love my new 2023 blue Hyundai Tucson ! The lady who I initially spoke with (whose 1st name I have forgotten - so sorry!) was very nice and knowable on what vehicles were in stock, etc., p The lady who I initially spoke with (whose 1st name I have forgotten - so sorry!) was very nice and knowable on what vehicles were in stock, etc., plus we then drove around several cars nearby. Financial Agent (Darian Steele) helped me understand the many documents that needed to be explained and signed by me once I told him the specific car I wanted to buy. More