Brandon Hyundai

My 915 appt was not upheld. At 11 o'clock I found it still wasn't even taken back. What's the point of an appointment. No one reached out to me to say they were running be At 11 o'clock I found it still wasn't even taken back. What's the point of an appointment. No one reached out to me to say they were running behind. More

Everything was quick n and fast. They was very helpful and was always trying to up. They was very helpful and was always trying to up. More

Awesome service by Harold. The car didn’t take to long. Harold was very good. The car didn’t take to long. Harold was very good. More

Brought my car in for a SCHEDULED service (check engine light was on and an oil change). After waiting 30 minutes, I was finally checked in. After sitting in the trailor for 3 hour of no communication light was on and an oil change). After waiting 30 minutes, I was finally checked in. After sitting in the trailor for 3 hour of no communication I called the main number to find out the status of my appointment. When I finally heard back , I was told my car hadn't been diagnosed and the oil change was not started. I asked for my car back and after 15 minutes it was returned. As you can expect, I was extremely irate because I was sitting there for so long without any communication at all. I understand staffing shortages and know that everyone is doing the best they can. HOWEVER, there was no communication and if I was told there would be a 3 hour weight...I would have rescheduled my appointment. Knowing that you are shortstaffed, you should not be scheduling so many appointments in 1 day I am extremely dissatisfied and will not be back. More

Not too organized. ..poor communication when too busy...I as a customer was not co.municatef with like who my advisor was...was told my bill would be emailed and wasn't ..poor communication when too busy...I as a customer was not co.municatef with like who my advisor was...was told my bill would be emailed and wasn't until I made 4 calls...someone wrote the wrong email address....very frustrating experience for an oil change More

Everything needs improvement. The customer service is terrible and they treat you like you’re an idiot. They never resolved our concerns and it seemed like they were more concerne The customer service is terrible and they treat you like you’re an idiot. They never resolved our concerns and it seemed like they were more concerned about sending us on our way than actually helping us. More

The techs made sure I was in and out, as fast a possible. I was helped if anything came up. I was helped if anything came up. More

Your service manager Jacin was not very accommodating to his customers! I saw and heard him insinuate that the issue with not just my vehicle but another customers also. I was told by the other customer tha his customers! I saw and heard him insinuate that the issue with not just my vehicle but another customers also. I was told by the other customer that she too came in for a recall and her vehicle was not working properly. We were both told by Jacin that they could not help us with a loaner or a rental vehicle while parts were being ordered. My advisor Harold was very polite and thoughtful when he informed me he tried to get my warranty to cover the rental and they would only pay for a day . It took me calling the general manager Tim Jimel to get a return call from Jacin and for him to put me in a rental because my car wouldn’t lock or the computer shut off it was very stressful. I want to thank both Harold an Tim for taking the time to ensure that I was satisfied with my car repairs. I will continue to have my vehicle services done here but I don’t wish to deal with Jacin again. Thank you More

Damon the internet sales manager and Angel, the sales person were wonderful to work with on my purchase. They worked very hard to find me the car I wanted. person were wonderful to work with on my purchase. They worked very hard to find me the car I wanted. More

Easy appointment set up, seen on time, excellent customer service, definitely recommend doing business here. service, definitely recommend doing business here. More