Brandon Hyundai

My current advisor, Mario Otero, is always friendly and his explanation of the problem and what it will take to fix it, is appreciated. his explanation of the problem and what it will take to fix it, is appreciated. More

Had a salesman by the name of Nicki D. Great customer service welcoming attitude. I would always recommend her to my friends. Great customer service welcoming attitude. I would always recommend her to my friends. More

If I could give a 0 review I would. We bought my wife a used 2018 Chevy equinox there in October with very low miles and have maintained it well. After only 6 months the air conditioner We bought my wife a used 2018 Chevy equinox there in October with very low miles and have maintained it well. After only 6 months the air conditioner starts shooting our warm air. We take it in because it’s under warranty to the service department. In comes Delbert to the story. He takes car in says it’s the AC compressor and it needs to be replaced. Which that in itself was crazy with it being a fairly newer car with not a lot of miles on it. Says part will be in that afternoon and that car will be ready next day before noon. 2pm comes next day.. been calling and trying to get ahold of them for a status as my wife is a teacher and I work nights so needed to figure car situation. He finally calls and says they ordered wrong part and car will be ready next day. He does one thing right in all of this and says he will send us to enterprise to pick a rental since it’s on them and they’ll cover the cost. Enter enterprise into our story. I go to enterprise to pick up car and go through all the stuff in a hurry as I have to go to work still. Next morning our car is done so I go to pick it up. I ask Delbert what I was to do with the enterprise car and he said I can leave it there and he’ll send a porter to take it. Go on about my life until Monday morning I look at bank statement and see I’m charged $100 from enterprise. I call and ask why I’m being charged since I was told Hyundai was taking care of it. Then was informed that it’s because they still hadn’t, 5 days later after I have picked my car up and left rental, received said rental. I call Hyundai and speak to our stories antagonist, Delbert who tells me and I quote “oh they can kiss a keester I have a paper saying it was picked up”… he says he’ll contact them and let me know. Two days go by and still nothing so I call again and he says he’s calling them now to find out what is going on but says enterprise is calling their corporate to have it refunded to me so I call enterprise again to ask what’s going on and how we can expedite the process and am told that even then.. a week after I rented car in the first place.. and 2 days after I have called Delbert that car is STILL sitting at Brandon Hyundai… so I call, blood BOILING at this point, and Delbert says “oh yes sir I’m having one of the porters take it now”… again ONE WEEK later and even worse TWO DAYS after I’ve already called to tell him what happened. Delbert so graciously offered store credit of $100 as if I’d ever do business with a place that completely disregards customers. This is completely a joke and I wouldn’t recommend my worst enemy to do business with such an incompetent place. Favorite part was even after I called Delbert knowing he had the car buddy still tries to pin this on the porters. I didn’t talk to the porters. I talked to Delbert. It is his responsibility to make sure the job gets completed More

Very bad customer service, do not returns call, had mt vehicle 15 days without checking it, put my life on hold unnecessary which cause a down fall on my health vehicle 15 days without checking it, put my life on hold unnecessary which cause a down fall on my health More

Although it is not their fault that the part was on back order. There was poor communication throughout the process and I even had to go into the dealership to figure out what was happening with our car. I order. There was poor communication throughout the process and I even had to go into the dealership to figure out what was happening with our car. I will never use their service again! More

Del the service advisor was outstanding, knowledgeable and friendly. He explained my options for the different services I was looking to complete. I will be back! and friendly. He explained my options for the different services I was looking to complete. I will be back! More

Very professional team that really goes beyond just the service. They get to know you as a person. They recommended additional services to keep the car running better. service. They get to know you as a person. They recommended additional services to keep the car running better. More

The most thorough and customer friendly experience ever. Sam was amazing and bent over backwards for his customer Sam was amazing and bent over backwards for his customer More

I bring my car to Brandon Hyundai because they are informative, fair and quick to get me in and out. I usually work with Delbert and he friendly and personable while remaining professional. informative, fair and quick to get me in and out. I usually work with Delbert and he friendly and personable while remaining professional. More

People at this dealership do not communicate with each other. It's take hours for an oil change. And they also keep my special tool for my rims. Went back the next day and course they couldn't fine it. No other. It's take hours for an oil change. And they also keep my special tool for my rims. Went back the next day and course they couldn't fine it. Now I need tires and I can't get a tool. It's just aggravating. More