Brandon Hyundai

My scheduled oil change took 4 hours. Was told 2.. should have been warned when calling. Extremely disappointed. Everyone that I was waiting with took just as long if not longer. Very Was told 2.. should have been warned when calling. Extremely disappointed. Everyone that I was waiting with took just as long if not longer. Very poor customer service. More

I love the video they send me when my car is being serviced, I can walk next door to Burger King and wait there, Very knowledgeable and responsible, serviced, I can walk next door to Burger King and wait there, Very knowledgeable and responsible, More

Mark was very friendly and did a great job getting our vehicle serviced promptly. Although the dealership is in a disarray, the sales and service staff greated us immedietly and gave us direction. vehicle serviced promptly. Although the dealership is in a disarray, the sales and service staff greated us immedietly and gave us direction. More

Good service love the video will continue to service they're waiting on the completion of the dealership they're waiting on the completion of the dealership More

The customer service was very poor. There was no follow up regarding my delay. When I went to dealership to see what was going on I was met with uncaring individual. There was no follow up regarding my delay. When I went to dealership to see what was going on I was met with uncaring individual. More

I worked with David, he was very professional and upfront about everything they had to do. He made sure I knew exactly what I was paying for and why, great service! about everything they had to do. He made sure I knew exactly what I was paying for and why, great service! More

had to bring my truck back because they forgot to hook up sensory for the engine. sensory for the engine. More

They went above and beyond to help me with my car. They are professional and really know there work. They also kept me informed about everything being done along the way. Love how you receive the vide They are professional and really know there work. They also kept me informed about everything being done along the way. Love how you receive the video in the beginning of what's wrong with the car. More

The customer service representatives that answer your phones do not pass along To the sales rep working on someone's car. It took several phone calls throughout several days to then be told that they can phones do not pass along To the sales rep working on someone's car. It took several phone calls throughout several days to then be told that they can't even transfer phone calls? P*** poor In my opinion. I had to call the sales department and speak with a manager in order for me to get a phone call back from my representative More

Brought my 2014 Veloster in for an engine rebuild in late Nov. Car was returned 15 weeks later, in late Feb. Engine rebuild was done to my satisfaction. However, there was both cosmetic damage to the c Nov. Car was returned 15 weeks later, in late Feb. Engine rebuild was done to my satisfaction. However, there was both cosmetic damage to the car and non-functioning items when the car was returned to me. Was told by the Service Manager, Jacin, that Brandon Hyundai would make it right. I was OK with overlooking the cosmetic issues, in order to get the following repaired (inoperative windshield washer, inoperative radio touchscreen, missing rubber cover on the rear hatch release). Jacin refused to repair these items. All were 100% functional when the car was dropped off in Nov. Called Jacin a number of times, but never got a call back. It seems that dealer profit is more important than customer satisfaction @ Brandon Hyundai. I am in the market for a new car and would still consider a Hyundai vehicle, but would not buy from Brandon Hyundai, based on my service experience with Jacin. More