Brandon Hyundai

Went in without a appointment on a Saturday and was ready to pick up , a lot sooner then expected, very happy to have my wife’s Santa Fe serviced here to pick up , a lot sooner then expected, very happy to have my wife’s Santa Fe serviced here More

I converted my lease into a loan and I thought the process would go a lot smoother than it actually did. I set up an appointment in advance and it still took 2.5 hours to complete everything. I then w process would go a lot smoother than it actually did. I set up an appointment in advance and it still took 2.5 hours to complete everything. I then was told I needed to return the following morning but wasn’t really given a reason why. I did return and was told it would only take half an hour. I think they inspected my car? I ended up waiting 3 hours. At the end when I was walked back to my car I asked if I would get a copy of the report (I’m still confused if it was an inspection) the man seemed very puzzled and said that it generally was an internal report but could try to email me a copy anyways. I never received an email. I’m just sad that I spent 5.5 hours total (during my spring break) and wasn’t really told much about the process along the way. More

I was handled well and communicated with so I knew what to expect and how much it was going to cost. I was even given free car wash coupons to expect and how much it was going to cost. I was even given free car wash coupons More

Unsure of the validity of recommendations. . have had my car looked at twice; both times recommended spark plugs “based on problem symptoms” then after I informed the service dept that this sho . have had my car looked at twice; both times recommended spark plugs “based on problem symptoms” then after I informed the service dept that this shop replaced them less than 30k miles ago the recommendation is retracted. Still having the issue because it’s the part they don’t want to replace because the shop must have installed bad parts previously. This is the second issue. The first was a sensor of the airbag was going to be replaced under warranty or recall. They never replaced it but marked it complete. Still have the airbag light on as well. Sad because I use to love this shop and always felt respect and that the shop was trust worthy. More

They were very very help threw out the entire process of my services I hope I am right about the name Ken was the service manager/advisor that helped me also. my services I hope I am right about the name Ken was the service manager/advisor that helped me also. More

Gabby did a super job. She showed us how everything on the car and how it worked. We would buy another car from her. Judy and George Slacum She showed us how everything on the car and how it worked. We would buy another car from her. Judy and George Slacum More

Joe was a nice servicer who helped me out with my car. I would go back to him if I needed help again with my car. I would go back to him if I needed help again with my car. More

I had a 9:30am appointment on Saturday for a simple oil change and a recall. They wanted to keep my car the whole day. I said no I don't have the luxury of doing that and they still took over 2 & 1/2 hours change and a recall. They wanted to keep my car the whole day. I said no I don't have the luxury of doing that and they still took over 2 & 1/2 hours before my car was ready and I had to hunt down my consultant. Also the cost of the oil change doubled. Construction everywhere. This site should be closed while they work on it. Customer service definitely lacks. More

Didn't receive an inspection report after my service and my wouldn't start after I made it home. my wouldn't start after I made it home. More