Brandon Hyundai

I had a scheduled appointment where I arrived on time. I walked inside and was asked to wait by my car. I didn’t realize I was in the wrong line until someone (not an employee) walked by and told me. I fi I walked inside and was asked to wait by my car. I didn’t realize I was in the wrong line until someone (not an employee) walked by and told me. I finally got in the right line for my service and Danielle checked me in. She was very nice and apologized for the wait. She called me about 2 hours later to tell me my vehicle was ready. When I arrived to collect my vehicle, I was in the service office. I literally felt invisible. I was shocked that out of about 11 employees in the office, no one even looked in my direction to ask if I needed help. Danielle was in the office but her back was turned so I cannot fault her. I waited awkwardly for about 2 minutes until I couldn’t take it anymore. “Excuse me! Can I please just get my car?!” All of a sudden everyone was helpful. When I purchased my vehicle a year ago, everyone was so helpful and polite. I ignored the negative reviews and experienced great service firsthand. This time was completely different. If someone had simply made me feel as if I was seen, I could have been more understanding, but it was as if no one even cared. I cannot recommend this location and will most likely not return. I normally don’t leave negative reviews but received a notification to provide feedback. I hope this actually gets to a live person but if not, the team there won’t know where to improve. More

The members are always very nice and respectful when I bring my car in, and they are always helpful in answering my questions. I like the new video service that comes with the maintenance, as a visual per bring my car in, and they are always helpful in answering my questions. I like the new video service that comes with the maintenance, as a visual person I find it very helpful. More

Can't even get confirmation of an appt postponed now for months. Please contact me,!? months. Please contact me,!? More

They took care of my issue in a timely manner. I am happy with the assistance Joe I am happy with the assistance Joe More

Tremendous services and good customer service always makes the difference thank you take the customer makes the difference thank you take the customer More

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Great service with representative Abel. He was very professional and knowledgeable. Service is great that is why I been coming back . I have been doing that since 2007. Keep up the good w He was very professional and knowledgeable. Service is great that is why I been coming back . I have been doing that since 2007. Keep up the good work and thank you so much for services you provide. More

👍 very good service, professional, clean, on time, recommend, good performance, friendly, happy, smiley, thank you recommend, good performance, friendly, happy, smiley, thank you More

Although the dealership is remodeling, the waiting room located in a trailer was cool and comfortable located in a trailer was cool and comfortable More

I have been using brandon hyundia for years and I have found that they are the best service department that I have fond since 1990 when I moved here. It is comforting to know that you can trust them found that they are the best service department that I have fond since 1990 when I moved here. It is comforting to know that you can trust them More