Brandon Hyundai

The worst service department I have ever dealt with, from the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first oil change on our way out of town. I get to the dealership at my 8am appointment time. They are already so backed up that they tell me it is at least a 3 hour wait. So I leave and go to a drive thru place down the street. Then I go back for my "1st oil change" and sit and wait, it was fine (took over an hour). Then I make another appoint for 1 pm on Sunday, 4:30 a service tech comes out and says you need new brakes. So I get them done. Don't leave till 6pm. Drive my car for few weeks when I notice the rotors are making the car shake. Drive it all the way back and they apologize and fix for free. Three months later my car is shaking again. I call, they say bring it in (can't just do that because I have to have a car and the dealership is so far away!!) When I explain to them the situation, no offers of solutions, just bring it in when you can. Poor customer satisfaction. Then I make appointment for Monday at 8am, drop it off Sunday night. No call all day Monday, I call, the service tech asks me, "why is your car here?" Like WHAT?!?!? I have called multiple times about my breaks, my appointment was made 3 weeks ago, and you have no idea what my car is even there for???? So 2 days later they quote me 1240 dollars, ummm that's a no! More

Great dealership , some construction issues Willing to help and answer all our questions. Will recommend. help and answer all our questions. Will recommend. More

Service is not the speediest of care. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. More

I would like to acknowledge the exceptional service provided by my salesperson, Angel, during my recent visit to Brandon Hyundai. His informative and attentive approach greatly enhanced my overall expe provided by my salesperson, Angel, during my recent visit to Brandon Hyundai. His informative and attentive approach greatly enhanced my overall experience. However, I must express some concern regarding the conduct of the sales and finance managers, as I perceived their actions to be misleading due to discrepancies in verbal communication and numerical figures. More

Everyone very friendly and helpful. Great experience. Beautiful vehicle. Very happy with overall experience. Thank you Great experience. Beautiful vehicle. Very happy with overall experience. Thank you More

My review is to commend the above and beyond assistance I received from Chris Weiss the Internet Sales Manager and USAA auto buying advisor whom helped me for literally 8 entire hours while we navigated my p received from Chris Weiss the Internet Sales Manager and USAA auto buying advisor whom helped me for literally 8 entire hours while we navigated my previous purchase that had an incorrect warranty for a business vehicle. He was very patient as we went through everything with a fine tooth comb to figure out what the best options were for me and got me into a new car that I am comfortable and happy to drive. More

Very good customer service. Repair finished in reasonable time. Price was a bit high to replace a trunk lock. Repair finished in reasonable time. Price was a bit high to replace a trunk lock. More

VERY COURTEOUS GROUP. WHAT A DIFFERENCE FROM THE PRIOR MANAGEMENT. THE NEW FACILITY IS ALSO GREAT. DEFINITELY COMING BACK. WHAT A DIFFERENCE FROM THE PRIOR MANAGEMENT. THE NEW FACILITY IS ALSO GREAT. DEFINITELY COMING BACK. More

Dealership was great. Very clean and welcoming. Vehicles where clean and exciting, great layout. Very bright and comfortable. Only negative is very noisy. Very clean and welcoming. Vehicles where clean and exciting, great layout. Very bright and comfortable. Only negative is very noisy. More

Tony explained everything with details. He was very kind and knowledgeable. I recommend him to everyone. He was very kind and knowledgeable. I recommend him to everyone. More