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Brandon Hyundai

Tampa, FL

Overview
Employees
Reviews
Vehicles
4.4
9,868 Reviews
The team at Brandon Hyundai would like to welcome you to our dealership in Tampa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Tampa, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Tampa count on the high-quality vehicles and services found at Brandon Hyundai, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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9915 E Adamo Dr

Tampa, FL

33619

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Showing 9,868 reviews

December 13, 2021

Not enough wording to explain what went wrong. 3hrs for key replacement why? Please call More

by beverlyjerger1955
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Harold De La Cruz
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Dec 14, 2021 -

beverlyjerger1955 responded

I made an appointment with Harold De La Cruz for key replacement 11/23/21 for 12:00 pm and was to ask for him when I arrived. Which I did, was told he was with another customer and he would be out shortly. My vehicle was parked where I could see it the greeter took my key. A little while later I noticed my car was gone from where it was parked. The greeter came out told me the machine was down and they were working on it. At about 2:15 spoke with Hilbert, he had someone call Harold and was advised was not on the premises he had someone else handling it. I was told Harold was at the DMV. I was also told at that time my vehicle 2 1/2 miles down the road being worked on for the key replacement. At 3:00 a lady arrived with my vehicle one of your service department men walked out with me to greet her. They sign some papers never got a receipt and was handed key. By this time I was somewhat upset because I was late for my next appointment so I left. When I got in the vehicle I thought out of courtesy they could have cleaned the vehicle since I waited for so long it was not clean. After arriving at my next destination notice things in my car were different. Driver's side headrest was all the way up, which never happens. Passenger front seat was pushed all the way forward when it was all the way back when they took my vehicle, clothing in the back seat was moved from the right back to the left back side. I took pictures. 11/28/21 1:15 spoke with Alfred asked if the vehicle had to be 2 1/2 miles away and was advised not at all. All work is done at the service department. 1:30 pm called Harold left a message no call back. 1:38 called service director Jason, left message no call back. Since I received no call back I decided to let it go until Hyundai sent me a survey on 12/11/21. None of this made sense to me as why it took 3hrs,told me my vehicle was told my vehicle was 2 1/2 miles away just for a key replacment. I live in St Petersburg had taken my vehicle to Crown Hyundai ask them if my key replacement was covered was told I had to go back to Brandon Hyundai or St Petersburg crown Hyundai would charge me $300 that also made no sense to me, so I came to Brandon and this is what happened. Also, when I was standing outside a woman was yelling I will never bring my vehicle back here again. I wish I had gotten the person's name at Crown Hyundai in St Petersburg that told me they were going to charge me $300 Hilbert said it's because they didn't want to deal with it. With having to wait 3 hours,women yelling that certainly is not good customer service and Crown Hyundai telling me I have to go back to Brandon was totally wrong on their part. I bought the 100,000 warrenty. If you like to see my pictures I can forward them to you. I was so shocked when I noticed everything in my vehicle had been changed.I would like an explanation of why this all happened. Also, my salesman was no longer with your company. Sincerely, Beverly Jerger 2022 Hyundai Kona Harold also advised ph# for key replacement claim # 279-10416837 I will await your response. I have never been a complainer, but this really upset me.

December 13, 2021

The service was excellent the people are friendly and the service is expedient.I have recommended my friend to the dealership and he will be picking up his vehicle tomorrow. More

by Oliversutton123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold De La Cruz
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December 12, 2021

Bad customer service no experience ,no return messages no answer phone calls horrible service all around More

by Edgardo torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo
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Jan 28, 2022 -

Brandon Hyundai responded

Edgardo, we apologize if this has been your experience with us. Please send us an email if we can address this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 12, 2021

Harold in the service department took great care of my car and made sure I was informed of progress every step of the way! More

by Sio29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
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December 12, 2021

Although the deal-ship was under a major renovation I had two Cars serviced there and the associates still went above and beyond to provide excellent customer service on a timely basis. More

by DOLORES.M.WALKER.MARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Irizarry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 12, 2021

After a bumpy start, I am satisfied with the results of the service. Future interactions are anticipated to be excellent More

by Fynyx@aol.com
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
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December 11, 2021

I have not had a bad experience yet with Brandon Hyundai’s service center. There is nothing that makes it overall outstanding but they are courteous and not pushy. Wait times could always be better More

by Hyundai James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 11, 2021

This is my first time being there in a long time. I usually go to another dealership closer to my home but they were not able to schedule an appointment. The Brandon dealership was able to accommodate More

by Del
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Venters, Jacob Vanmeter
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December 10, 2021

Excellent staff members to work with. Keep up the good work. Always a smile on their face💯💯💯💯💯 More

by Loulou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Degraffenreid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2021

We have yet to receive the key that we paid for over three weeks ago More

by WINONACHISHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tori Krupiak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roc Battle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Sparks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Brandon Hyundai responded

Winona, we apologize if this has been your experience with us. Please send us an email if we can address this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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