Brandon Hyundai

I am new to Florida and needed my car to get serviced at my local Hyundai dealer. It’s not something I usually do but need too this time. Harold was the first person to help me and he is the best. Very pr my local Hyundai dealer. It’s not something I usually do but need too this time. Harold was the first person to help me and he is the best. Very professional and knows how to take care of his customers. Needless to say I continue taking my car to this service department and Harold always takes care of me. More

It took too long and there were people that arrived after me that were able to get out earlier me that were able to get out earlier More

Harold was awesome great and will definitely continue to request him in the future for any needs request him in the future for any needs More

Angel Santiago give a excellent customer service and follow up with us when we were at the dealer and after follow up with us when we were at the dealer and after More

Brandon Hyundai was the worst Hyundai experience I've ever had. They made me come in on Tuesday but my service rep had the day off. Bo one told ke beforehand, so I had to wake up an hour early, drive ever had. They made me come in on Tuesday but my service rep had the day off. Bo one told ke beforehand, so I had to wake up an hour early, drive an hour to get there, only to be told this. Came back the nrxt day and handed my car off, got ky rental which was surprisingly not a Hyundai loaner, and eas told to come back the next day to get my car. When I got ky car, there was a new rattling/grinding noise because the service technician apparently forgot to tighten the bolts. I've read the service manual before, every single bolt on the car has a torque spec it's meant to be tightened to, so it's really good to know they're just ignoring that. I do not plan to ever come back. More

Angel was very efficient and hospitable. I have been coming to Brandon Hyundai since I purchased the car in 2019. I will return. Always treated nicely. coming to Brandon Hyundai since I purchased the car in 2019. I will return. Always treated nicely. More

Poor communication skills. The service department does not portray empathy for their customers, nor do they express genuine concern for temporary circumstances. I left my car in the care of the service de not portray empathy for their customers, nor do they express genuine concern for temporary circumstances. I left my car in the care of the service department and was told that my vehicle would be ready for pickup on a Tuesday morning. Long story short, it was not ready until Wednesday afternoon. An obviously inconvenient situation. I rely on my vehicle for transportation to and from work 5 days a week. I live in Riverview and work in Tampa. When inquiring about a temporary loaner vehicle, the service department immediately declined without consideration as to how I’d arrive to and from work. I wouldn’t recommend Brandon Hyundai to my worst enemy. More

Patrick Rady was considerate and pleasant to work with. He turned a sour experience around. The overall service and communication I received was very good He turned a sour experience around. The overall service and communication I received was very good More

Always before leaving the dealer I have to check my vehicle, it was missing a quarter of oil and it was missing the two oil filter covers and oil pamp screw vehicle, it was missing a quarter of oil and it was missing the two oil filter covers and oil pamp screw More

My appointment at 2pm for the oil change and I got there early I did not leave there until 4 something and the service setting was not reset early I did not leave there until 4 something and the service setting was not reset More