Brandon Hyundai

I call Harold, engine light on set an appointment for 9:30, the shuttle driver ebb took me back to work, very nice personality. Harold called to tell me my card was ready, they did the oil change that 9:30, the shuttle driver ebb took me back to work, very nice personality. Harold called to tell me my card was ready, they did the oil change that was needed and Ebb called to see I was ready for pickup. Excellent service would definitely recommend your dealership. Good customer service that you don't find in too many places today. More

My service agent was Mario. Mario is very helpful. Love working with him. I was accommodated the whole time my car was in service. Thanks working with him. I was accommodated the whole time my car was in service. Thanks More

It gets better every time if only you had more Faten's, she is great. The only complaint I have is you are always trying to push a repair off on us which we really don't need, which cost a lot of money co she is great. The only complaint I have is you are always trying to push a repair off on us which we really don't need, which cost a lot of money compared to getting it done at Advance Auto store. For example, battery, your price $440.00, Advance Auto $219.00. Cabin Filter your charge $65.00 installed, Advance Auto $15.00 installed. More

fast and easy, very attentive and responsive. Would definitely go back again. I like the attention to detail of the way the service manager offered me options. definitely go back again. I like the attention to detail of the way the service manager offered me options. More

My car was there a month with no updates from my advisor and I always had to call multiple time throughout the day to talk to someone. Once I picked my car up no one showed me exactly what was done to my c and I always had to call multiple time throughout the day to talk to someone. Once I picked my car up no one showed me exactly what was done to my car. More

Small service ctr very friendly service advisors. They offer courtesy driver service to home and word to. They are very transparent while your vehicle is being serviced. offer courtesy driver service to home and word to. They are very transparent while your vehicle is being serviced. More

I came for a recall, got an appointment at 8:00 am. I had to ask 2 different people for an update after waiting for 3 hours. I was never provided an approximate timeframe of how long it would take to fix the to ask 2 different people for an update after waiting for 3 hours. I was never provided an approximate timeframe of how long it would take to fix the recall nor was I given any updates while I was there. Terrible service. More

My engine blew at 78k miles-we have warranty...had to wait 4 days for rental..that rental broke down and smelled as if someone relieved themselves in the car..had to wait 3 more days for another rental.. wait 4 days for rental..that rental broke down and smelled as if someone relieved themselves in the car..had to wait 3 more days for another rental...during that 3 days received 3 phone calls asking where to pick up first rental that broke down this is after telling the dealer the address and that was a 2 miles down the road from the dealer..finally my car was ready went to pick up-now the A/C does not work...still at the dealer...is there anyway to remove that 1 star? More

I scheduled my appointment to get a recall fixed and get an oil change ! Dropped my car off at 9:15 am (9:30 appt) first I can email that says my scheduled service was done and this is at 10:30am and Shortl an oil change ! Dropped my car off at 9:15 am (9:30 appt) first I can email that says my scheduled service was done and this is at 10:30am and Shortly after I get an email that says I miss My appointment!! During this time I called three times to the dealership Service department to check on my car. All three times I get told hey service advisor will call me back. Finally after not hearing from anybody I go at 5pm and and check on my car and I had just got them from the service center about to leave For the day. Only To find out that they did the oil change and never did the recall! Brandon Hyundai is the only place that I’ve ever taken this car in my car before it too and I have never had any experience like this this is a complete let down. I am very upset!! More

I hate to be writing a bad review but I received MULTIPLE emails requesting a review since my visit and left a message with a manager without a return call so here's my honest review of this dealership. I emails requesting a review since my visit and left a message with a manager without a return call so here's my honest review of this dealership. I recently moved to the Brandon area and always get my car serviced at a Hyundai dealership without any issues so I thought this location would be the same. I was wrong. I called and made an appointment for a Saturday as I needed an oil change and a recall notice. I waited for 20 minutes before anyone even came to check me in and when they finally did, I dropped off my car, left my phone number and was told they would call me within the next 4 hours when it was completed. Nobody called to let me know what was going on. I called an hour before closing and was told it wasn't done so I told them to keep the car until Monday. On Monday, I called at Noon and was told they didn't perform the oil change yet and they wouldn't have the "hose to check for the engine recall until Friday". I was NEVER informed of this when I dropped my car off and was in fact told it would be ready in 4 hours. I told them to just do the oil change and I'd be in to get the car in 1 hour. When I arrived, I stood in the office while people walked around me like I was invisible. No one working there even acknowledged me standing there or even asked If I was there to pick up my car. After 10 minutes I finally asked someone for my keys, paid my invoice and left. I didn't want to cause a scene at the dealership so I called to speak to a manager the next day in order to discuss having the engine recall looked at. I left a message as "all managers are unavailable" and I never received a notice or phone call back to come in and have my recall completed. I will NEVER return to this dealership again. Don't waste your time or money here in their service department. I will not be returning for service on my car or to purchase a new one in the future. Highly disappointed with the customer service and staff at this location. More