Brandon Hyundai

I had a screw in my tire and had it patched at a different shop. It ended up leaking so I had to get a new tire. Brandon hyundai was the only place I could find that could get a matching tire in my different shop. It ended up leaking so I had to get a new tire. Brandon hyundai was the only place I could find that could get a matching tire in my time frame. The the tire was changed quickly and met my expectations. More

I made an appointment and was told to come in early. I came in early and they got me right in. I was also advised of a recall that they needed to take care of. It took longer than was told (1 or so hours) came in early and they got me right in. I was also advised of a recall that they needed to take care of. It took longer than was told (1 or so hours) but it was completed. Employees were nice. I also received my complementary car wash. More

This was my first service visit to the dealership and I’m quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other lady’s appointment was for 9. I saw my service advisor text the valet driver I would need a ride. At 9:25, the valet driver left the dealership. I was told the driver was only going to Riverview. I said I’d wait. I only live a mile from the dealership and could have either walked or scheduled an Uber. At 10:25, I checked in with the service advisor about where the driver was. She texted him to find out. I don’t know if there was a response. At 10:53, the driver returned with an empty Panera cup in his hand. I went in at 11:15, to inquire about a ride and/or the status on my car. I was told it was being run through the car wash, even though it was parked in front of the service bay and had been for about 10 minutes. At 11:25, the service advisor came out to tell me a nail was found in my tire. I agreed to pay for a patch repair. I was assured the patch was guaranteed, but have since learned that is not the case. I was told the patch would only take a few minutes and then my car would be washed and vacuumed. Even though previously I had been told it was washed. I didn’t end up leaving the dealership until 12:04, and left with an unwashed, non-vacuumed car. The washing and vacuuming wasn’t important to me; however, having to wait for these extra services to only find out they were not done is disappointing. In the amount of time I spent waiting at the dealership, I could’ve walked home and back several times over. While the advisor was friendly, it was still an overall terrible experience. Why would I come back or even recommend this place to anyone? When I was shopping for my car, I initially went to this dealership only to be mocked by a salesman for wanting a hybrid. I went to Lakeland and purchased my car. I then made the drive to Lakeland for all of my service appointments. I will continue to make that drive because their staff is friendly, responsive, and respectful. More

Came in work with my Friend Frank he is a long time friend of mine assured me of the process and got me with Tony Jones. Had the car and the perfect deal. Love how seamless he made this experience it w friend of mine assured me of the process and got me with Tony Jones. Had the car and the perfect deal. Love how seamless he made this experience it was good seeing my friend Frank and a pleasure meeting Tony Jones making this buying experience so easy Thanks frank and Tony Jones More

Service was slow. After I gave them the keys it was almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was w almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was wrong in addition to my battery. I had my car services on 04062021. They did not replace the service sticker on the window so I have no idea when to have it serviced again. The information should have been updated on 04062021. More

The team at this dealership is fantastic. I want to give special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfie special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfied with the work that is done to my car and the costs associated with it are as economical as possible. I wouldn’t take my Sonata anywhere else and always choose Harold as my service advisor when making appointments. He’s the best! More

Great job building our deal. They worked with us and got us to where we wanted to be. We walked out thrilled and our salesman was excellent the entire time. us to where we wanted to be. We walked out thrilled and our salesman was excellent the entire time. More

It took me a year to find a dealer that has great prices and a salesman that wasn’t a total jerk! Darryl was so nice and helpful. He was calm, truly listened to me and took time to show me everything on my and a salesman that wasn’t a total jerk! Darryl was so nice and helpful. He was calm, truly listened to me and took time to show me everything on my new car. I highly recommend Brandon Hyundai and ask for Darryl! More

The dealership was great. Employee I dealt with was very friendly. Work on my car was done in a timely manner. Communication with me was superb. friendly. Work on my car was done in a timely manner. Communication with me was superb. More

The service was quick and efficient. The repair was covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. More