Brandon Hyundai

Very Disappointing I brought my 2012 Veracruz in for an oil change, as well as, investigating a "knocking noise" which occurred every time I made a right or left hand tu I brought my 2012 Veracruz in for an oil change, as well as, investigating a "knocking noise" which occurred every time I made a right or left hand turn from a full stop. I was told they located the problem and parts had to be ordered. The parts were due on Monday, however, they did not arrive. I was told they would be in on Wednesday and my vehicle would be ready for pick-up on Thursday. I arrived for pick up on Friday. On the way home I heard the same "knocking noise" and called Brandon Hyundai as soon as I returned home. I was told the fix was recommended by Hyundai on not all but some Veracruz models. I asked why I had to pay $100.00 for a fix that was recognized by Hyundai as required. The answer was that my Veracruz was on extended warranty and therefore I had to pay a deductible. Which makes no sense at all. I will call Bobby on Monday, 2/10/2020 to reschedule and I would like a loaner, as I was without my vehicle for over ten days on this visit. So let us recap: 1. Brought my Veracruz in for an oil change and to address a "knocking noise". 2. Completed oil change 3. Fixed a problem I never knew I had, which I was never informed. 4. Paid a deductible of $100.00 for the problem I never knew I had. 5. The "knocking noise" still remains 6. I have to reschedule a 2nd visit for the "knocking noise" 7. I will need a loaner for the 2nd visit 8. I hope I do not have to pay a 2nd deductible 9. You guessed it, I am not a happy patron. More

Hyundai Elantra Jonathan Oliver made my experience with getting service exceptional. He made sure to call me and update me on my service. He is very polite and patien Jonathan Oliver made my experience with getting service exceptional. He made sure to call me and update me on my service. He is very polite and patient and that tells me he cares about the customers. Thanks a million Jonathan keep up the great work. We need more people like you in costumer service field.:) More

Effecient and Friendly Jonathan was very easy to work with. He explained the recalls and the required work that was involved. He was friendly and professional. We felt like Jonathan was very easy to work with. He explained the recalls and the required work that was involved. He was friendly and professional. We felt like we were valued customers. Our car was ready as promised. Overall we had a very positive experience from start to finish. More

Service was great as always. I had problems while traveling, I explained what happened to the service representative and he had the mechanic to look at everything. I am very satisfied with what was d traveling, I explained what happened to the service representative and he had the mechanic to look at everything. I am very satisfied with what was done. More

Jonathan Oliver made my experience with getting service spectacular. Very Polite and I could obviously tell that he cares about the customer. He made sure I knew what was going on with my vehicle the whole spectacular. Very Polite and I could obviously tell that he cares about the customer. He made sure I knew what was going on with my vehicle the whole time with frequent updates. More

They gave me good service. They maintained communication with me during my repairs. They answered my phone calls. They answered my questions. I didn't feel like I was left in the dark about the status of my with me during my repairs. They answered my phone calls. They answered my questions. I didn't feel like I was left in the dark about the status of my vehicle's repairs. I needed a lot of help, and well, they were helpful. More

I was promptly greeted by Service Rep. Kegan, discussed my service requests and led to service waiting area. Kegan later announced my car was ready and set expectations for possible future service needs fo my service requests and led to service waiting area. Kegan later announced my car was ready and set expectations for possible future service needs for my car in a most thorough and friendly manner. Very satisfied with my service visit More

Good service! Good value for the money definitely I will recommend to anyone I’m happy with my new sonata and have a free oil change for my first visit that a plus! will recommend to anyone I’m happy with my new sonata and have a free oil change for my first visit that a plus! More

I was concerned about my headlights fogging up on my 2018 Elantra GT and I was told they could only replace one light when both lights are fogging up. Elantra GT and I was told they could only replace one light when both lights are fogging up. More

Good service thanks a lot you rock keep rocking good service thanks again and I will be back thanks again thank you for the sr service thanks again and I will be back thanks again thank you for the sr More