Brandon Hyundai

Not Satisfied Had appointment for 1100 am. The car ended up staying over night due to amount of things needed tochave done. I call three times the next day trying Had appointment for 1100 am. The car ended up staying over night due to amount of things needed tochave done. I call three times the next day trying to get a status of my car. Service advisor never called when she said she would. Eventually, I went to pick up the car without being called. Oil change appeared to be done with basic oil ($1.10 x qt.) rather than semi-synthetic as requested. I was charged $103 just for an inspection of the front end due to a concern of a rattling noise. First I was told the noise was coming from an aftermarket windshield that was improperly installed and was making contact with the frame. After I complained that that was not a valid reason, then there was supposed a second inspe. This time I was told that the noise was due to bent front wheels (really??!?). This was after I showed up at the dealer to pick up the vehicle. My observations: 1. Service advisors (at least mine) appeared to have a heavy work load a d unfortunately does not know how to prioritize. Chose to keep wirking with paperwork rather than returning my calls or getting timely updates on the status of the vehicle. 2. Whoever technician inspected my vehicle does not appear too competent in all aspects if the front end of the vehicle. And I dint believe I was charged $103 for an evaluation/inspection. 3. I made an appointment on line and included all that I wanted done in the vehicle. A day later I get a phone call asking me if I wanted an appointment like I asked in the email. Well of course. Then I am asked what is the appointment for; well, for everything that I wrote in the on-line appointment. Then I get to the dealer and I have to tell them again why am I there and what do I need done in the car. Is that what we call customer service??? More

Would not recommend but did the job Caleb Wilcox was outstanding. Not your stereotypical pushy car salesman. Very efficient and to the point, answered all questions and concerns in a tim Caleb Wilcox was outstanding. Not your stereotypical pushy car salesman. Very efficient and to the point, answered all questions and concerns in a timely manner, never said no and got Management involved rather than give a false promise. He was outstanding. The trade in value on our trade in vehicle was more than fair. Caleb and the trade in value are what made the sale for us. Beyond that I would not reccommend. 1) Never received a callback from Management regarding the vehicle. We had to reach out first. 2) Received the car with 110 miles on it, much higher than I have ever seen on any previous new purchase. 3) Received the car with chipped paint on the front which necessitated another trip back for a fix. 4) Never received a promised call back to return the vehicle to receive a protective paint coat which was purchased at closing. Had to reach out to Caleb in order to get it done. Bottom Line is the car is good, the fixes were good, trade in deal was very good and Caleb is excellent but as a customer I felt I had to do too much running around and make too many calls which a simple follow up call from Management would have taken care of. Not sure how confident I am I will even see the permanent licence plate in time. Time will tell. Therefore I would be reluctant to reccomend Brandon Hyundai to anyone else or do any future business with. More

Service department I went in for them to fix my control for radio on steering wheel, was told they gotta order it and it should be in the following week. About a month l I went in for them to fix my control for radio on steering wheel, was told they gotta order it and it should be in the following week. About a month later I had to call them to see if my part was in and apparently it has been in and the person that ordered it quit or got fired and apparently nobody took over his customers. The service lady was real nice. But the service department has a lot to learn. Plus when I bought my car there in 2016 the salesman gave me a couple of books of coupons along with many free oil changes, well apparently I was told another person bought the dealership and the coupons were no good. I was thinking of trading in for a newer model but I DEFINETLY will not at this facility. A dissatisfied customer!!!! More