Brandon Hyundai

Great customer service on my car & towards me. My service advisor Mario has always made sure my car was properly taken care of & always updated me promptly. He went out of his way to make sure I wa My service advisor Mario has always made sure my car was properly taken care of & always updated me promptly. He went out of his way to make sure I was happy & I highly recommend him & the Hyundai dealership. More

I been bringing my car here since I bought it Im not going back. Im going to find a different Mitsubishi dealership to do business with. The service manager is a bit rude and has given me trouble Im not going back. Im going to find a different Mitsubishi dealership to do business with. The service manager is a bit rude and has given me trouble in the past when I tried to make service appt. More

Renewed HOPE now with Brandon Hyundai I’ve been a long term customer at Brandon Hyundai and have gone through the past 5 years of tremendous turmoil in both sales and service depts., as we I’ve been a long term customer at Brandon Hyundai and have gone through the past 5 years of tremendous turmoil in both sales and service depts., as well as mgmt! I’ve had terrible experiences in sales and horrible service done to my car time after time but I decided, because I know that Mario Otero (only employee who’s stuck it out these past 5 years!) has a work ethic, kind and honest disposition, and truly tries his best to ensure that the “problem” one brings their car in for service, is taken care of and fixed (even if it takes multiple trips!). He’s made himself personally available via email and text, because the scheduling dept. still needs a lot of help (not to mention coordination of computer software between their office, service office and Hyuandai Official main website software) for making appts! I’ve scheduled appts. online and on phone and shown up only to be told I wasn’t on the service dept. schedule!! So, I just personally always directly contact Mario and make all appts., service van rides, etc with him while my vehicle gets service. The price which is exaggerated by “labor lengths of time”, I think may be due to all the new service techs, because the cost to replace a starter in my Sonata and brake pads (with router cuts) shouldn’t each cost $340... but after waiting hours, I just give in and had it done. The new service van and driver was 500% better than in the past! Very nice young man, polite, professional, and great driver! More

Service Manager Excellence The Service manager provided excellent Customer Service assuring me of precisely the service/value my situation required. Kudos to the new ownership The Service manager provided excellent Customer Service assuring me of precisely the service/value my situation required. Kudos to the new ownership for their syress on customer satisfaction. A tip of the hat as well to John Valdez, with whom every interaction has been top notch. More

Service Great service! Would definitely come back again and will come back because the service is great so that makes me want to come back again Great service! Would definitely come back again and will come back because the service is great so that makes me want to come back again More

Heather is amazing! Heather is amazing and exceeds my expectations. She kept me informed on what was going on with the vehicle, as well as service with a smile. Heather is amazing and exceeds my expectations. She kept me informed on what was going on with the vehicle, as well as service with a smile. More

Too busy for my business! As a premium car care owner, I called for my routine oil change, which was scheduled for 2 weeks out as their earliest appt. When my AC went out a we As a premium car care owner, I called for my routine oil change, which was scheduled for 2 weeks out as their earliest appt. When my AC went out a week later, they gave me an appt for repair of 6 weeks out! I cancelled my oil change and went to Gettel Hyundai of Lakewood for fabulous service for both problems. I received a reminder of my (cancelled) oil change from Brandon anyway, so I called to be assured that it had actually been cancelled and was not on their books. Today, I received an email stating I had missed that appt. after all! Get it together, Brandon!! Going to this dealership has always been an all day affair and usually with a list of more work "recommended" . I didn't realize what a breeze it could be to maintain a car (we've had Hyundais for 20 yrs) until I went to Gettel Hyundai. What a difference! More

Could have been better after sales Nikki did a very good job with helping us get a new car but the rest of the experience was terrible from having to go back several time,3 times to get Nikki did a very good job with helping us get a new car but the rest of the experience was terrible from having to go back several time,3 times to get my windows tinted and 3 other times to sign paper work that people kept forgetting to have us sign,I would like to speak with someone about this More

Service Fail Spent 2 hours for service to tell me nothing was wrong. Next day I am broken down on the highway so clearly not nothing is wrong. If you had zero star Spent 2 hours for service to tell me nothing was wrong. Next day I am broken down on the highway so clearly not nothing is wrong. If you had zero stars that would have been my selection More

Obscene price Don’t offer you coupons for discounts. $36 and change for oil change is ridiculous. The first question the girl asked me if I purchase my car the Don’t offer you coupons for discounts. $36 and change for oil change is ridiculous. The first question the girl asked me if I purchase my car there. She never told me her name either More