Brandon Hyundai

Awesome Had a great experience and love my new car. They we're willing to work with me to get my payments where they needed to be. Derrick and his entire team Had a great experience and love my new car. They we're willing to work with me to get my payments where they needed to be. Derrick and his entire team were super helpful. Thank you Brandon Hyundai Mitsubishi! More

Unfulfilled promises They don't care what your told when you buy a car. No paperwork to prove what you were promised means no promise was made. They don't care what your told when you buy a car. No paperwork to prove what you were promised means no promise was made. More

Two months wait for a battery and had problem when returned I took my car to Brandon Hyundai because I was out of town and my car broke down. Had it towed to the local Hyundai dealership. I was put in a rental I took my car to Brandon Hyundai because I was out of town and my car broke down. Had it towed to the local Hyundai dealership. I was put in a rental car and told to drive home with it even though I lived 5 hours away. I was told my car failed a sound test and likely needed a new engine. Two months later I was called and told I could pick my car up. The car only needed a new battery and when it was given back to me the sunroof visor was broken, none of the audio worked in the car, and the condensing fan rattles everytime the car starts. None of this was an issue before bring my car in. So two months after bringing my car into a dealership 5 hours from my home for what ended up just being a bad battery I know have a car with more issues than than it had when I brought it in and waited two months to get a battery replacement. More

Never Again!!!!! Tiffany, Richard and Thomas were great! 10 points! The rest were useless. Xavier walked out without warning. Gentleman he left in charge would Tiffany, Richard and Thomas were great! 10 points! The rest were useless. Xavier walked out without warning. Gentleman he left in charge would not give name and was beyond rude and unprofessional. After a dozen people in this deal since February still not satisfied. Definstely would not recommend this dealership. Car being trade at a different location. Recommend Courtesy Kia over this location anytime More

Good service and attention Since I arrived I was well attended and listened to in my needs, the excellent seller. Jhon was helpful and willing to make a deal. He got us the paym Since I arrived I was well attended and listened to in my needs, the excellent seller. Jhon was helpful and willing to make a deal. He got us the payment we were looking for. My inly complaint is that this was a used vehicule. More

Great care and Service. I brought the car for my wife some years ago. If you knew my wife you would know customer care is number one on her list. Not to mention she is OCD, I brought the car for my wife some years ago. If you knew my wife you would know customer care is number one on her list. Not to mention she is OCD, so she has to have order instead of disorder. She is like clock work when it comes to her car care. That is what she expect from BHM. It seems you have met that goal and I thank you for your service. More

Great and fast service The help provided was great. Great service and customer service. They provide shuttle to my work and back. I will definitely go back for maintenance. The help provided was great. Great service and customer service. They provide shuttle to my work and back. I will definitely go back for maintenance. More

Needs much improvement I understand that you are going through New Management, but still not acceptable on the service that you cannot make an appointment till August. Then I understand that you are going through New Management, but still not acceptable on the service that you cannot make an appointment till August. Then when asking okay when in August and told sorry we can't make appointment at all in August as well.I waited way too long in my car when pulling into service waiting on someone to come out a representative to sign paperwork to leave. Estimating I would say it had to be at least 30 minutes. I asked for little things to be done like resetting my service in my car for next time it was not done. It just seems like every time I come through the service department it is hectic and unorganized. I am sure hoping that service gets better. I am leasing a car I like the car but due to having to deal with Hyundai service department I'm rethinking of leasing through them again. More

Service Engine Soon Light and Oil Change I was pleasantly surprised that my Check engine light was nothing major and just the gas cap. My oil change was cheaper then the coupon I was going to I was pleasantly surprised that my Check engine light was nothing major and just the gas cap. My oil change was cheaper then the coupon I was going to show them and they even washed my car as it really needed it! Finally everything was done in a reasonable period of time since I waited for the car. I was upset that the Tampa location closed its doors since it was a lot closer to where I live . This pleasant experience made me feel better having to make the drive to Brandon. Thank you so much and see you next time. More

My experience with Brandon Hyundai dealership I have been a customer at this dealership for more than 5 years, purchasing my cars there. This past few months, when my 2018 Sonata had the engine pr I have been a customer at this dealership for more than 5 years, purchasing my cars there. This past few months, when my 2018 Sonata had the engine problem as many others, National Hyundai agreed to repurchase the car so that I can get a new car. During this time (2.5 months) Brandon Hyundai lent me a loaner and I could keep the 2018 Sonata at their lot until the issue was resolved. I got a new car last week thanks to John Valdez in his one-on-one efforts, reassuring me and helping me get into the car I wanted, a 2019 Sonata SEL. Ed Ott at the dealership also helped me a lot. The GM Luis gave me a good deal. Overall, even though a few glitches happened here and there, I was happy with my experience especially the professionalism, personal attention and help I received from John and Ed. More