Brandon Hyundai

Average. poor customer service I have never brought a vehicle and not receive a complementary tank of fuel you spend 40 k.you would think it would be full of fuel? I have never brought a vehicle and not receive a complementary tank of fuel you spend 40 k.you would think it would be full of fuel? More

Worst service ever received Has to be the worst service I have ever received from a dealer. I was taken into the office and made to stand in line for 30 minutes without any inst Has to be the worst service I have ever received from a dealer. I was taken into the office and made to stand in line for 30 minutes without any instructions or any words from the busy customer service associates. When someone from the line got frustrated and asked for help, the reps reiterated they'll be with us shortly, which wasn’t the case. I had an appointment. The customer service reps were very unprofessional, and were constantly looking at each other and complaining about their work. Will mostly likely not visit this dealer again. More

Great service with new management After the new management took over the service has been great! I didn't have a good customer service experience before, especially when I was working After the new management took over the service has been great! I didn't have a good customer service experience before, especially when I was working with Corey Leasure who would never reply to my calls. Now everything is great after Jim took over services department. More

car In shop almost 3 months after pickup few days not workin Car in shop almost 3 months after pickup within 5 days engine light on and not running properly (had an engine replaced)called and left many messages Car in shop almost 3 months after pickup within 5 days engine light on and not running properly (had an engine replaced)called and left many messages no one has called back picked car up on 5/20 engine light5/24 called multiple time 5/24,5/27,5/28 still no one has called me back More

Haggling at its finest I asked the dealership to perform an oil change and an alignment as my car had hit a pothole over the weekend and I desperately needed an adjustment. I asked the dealership to perform an oil change and an alignment as my car had hit a pothole over the weekend and I desperately needed an adjustment. They then proceeded to tell me that I did not need an alignment but a new tire instead due to metal wiring separating from the wheel. When I refused to purchase a tire from their shop, they refused to do an alignment, citing “liability” concerns. Had I not previously received the same suggestion which resulted in poor service the last time, I may have been more receptive. But the agent quoted me brakes, tires, and rotation and balance charges in addition to the alignment. Upon visiting another shop the very same day, they were able to confirm my original request for an alignment and fix the “separation” caused by the pothole that I cited, (it was just a bump in the tire). The fact that they run the same scheme so often from various dealerships says very little to defend the character of the company. The manager didn’t even try to explain his diagnosis or even justify the claims they had previously made. Beware of the shade salesmen here as they are plentiful and abundantly crooked. More

Excellent Good customer service. Great employee Worked to get me what I needed amazing personality will recommend to others got everything done in a timely ma Good customer service. Great employee Worked to get me what I needed amazing personality will recommend to others got everything done in a timely manner More

It was a good experience overall Tiffany was great, she made my experience beyond great. The wait for the financing part was too long and the guy was too pushy w the sell of extra thi Tiffany was great, she made my experience beyond great. The wait for the financing part was too long and the guy was too pushy w the sell of extra things, at that point I was hungry ( came in at 12.30 n left atb19.30) and tired and still wondering if I made the right decision with the car, so I wanted to be done, but he was keeping on going. More

Friendly and helpful Ken in the service department was extremely helpful and very pleasant to work with. Definitely an asset to your dealership. He answered all of my ques Ken in the service department was extremely helpful and very pleasant to work with. Definitely an asset to your dealership. He answered all of my questions and got back to me right away. More

Happy Customer Ismael at Brandon Hyundai was excellent and MORE THAN helpful. He went out of his way to make me feel comfortable and confident during the purchase pr Ismael at Brandon Hyundai was excellent and MORE THAN helpful. He went out of his way to make me feel comfortable and confident during the purchase process, and worked to get me the best deal possible. My experience went smoothly and successfully. More

Worse customer service ever If you're looking for the best customer service don't go here. The salesman didn't seem to want to even sell a car. The only one who was friendly wa If you're looking for the best customer service don't go here. The salesman didn't seem to want to even sell a car. The only one who was friendly was the finace guy, gave a great rate and made sure we got what we wanted. More