Brandon Hyundai

John Valdez knowledgeable and attentive salesman I did online research before deciding on Santa Fe but not sure which trim. John Valdez explained all the different features of each and took time to a I did online research before deciding on Santa Fe but not sure which trim. John Valdez explained all the different features of each and took time to answer all of my questions and make sure that I understood how to use them. He made me feel very at ease and didn't use any pressure to try to sell me. When I returned with my husband Edward assisted us with test drive and paperwork while John finished up with another customer and he was also friendly and knowledgeable . Now my only complaint is all dealerships add addendums, and Brandon Hyundai adds addendum to MSRP on first line of invoice instead of itemizing so first line doesn't match window sticker price even though bottom line ends up the same, it is just confusing and I'm sure it has to be explained to all buyers. We decided on Santa Fe Sel and have only had it one day but we are very happy with all of the included safety features that Hyundai offers and with the prompt and courteous service we received from everyone we came in contact with at Brandon Hyundai unfortunately I didn't get all the names so I could mention them. More

Great Service Came in to have my vehicle serviced. I knew that there were several pending things. Mario provided detailed overview of what was needed with price and Came in to have my vehicle serviced. I knew that there were several pending things. Mario provided detailed overview of what was needed with price and length of time. He is professional and dedicated. After having belts changed (long overdue), compressor for air conditioner (went to other air conditioning repair shops exclusively, the dealer was less than all of them), fuel induction, etc. Mario provided his cell number as well. They entire department was “A+. More

Lack of attention Although I had an appt, I waited 4 hours for my oil change to be completed. Once I got my car back, my NY license plate in the front was hanging OFF, Although I had an appt, I waited 4 hours for my oil change to be completed. Once I got my car back, my NY license plate in the front was hanging OFF, as if one of the workers tried to rip it off for whatever reason. Everytime I walked to the back to check on my car, the mechanics were literally not doing anything. I decided to walk around the lot as I wait, not 1 salesman approached me asking if I needed help and there were a few who walked right pass me and approached another person/family. What was that about? Was I judged? More

Jason M and stefano S These two were great. Definitely the kind of associates you want to keep on your team. Not pushy but there through the whole process. They were great These two were great. Definitely the kind of associates you want to keep on your team. Not pushy but there through the whole process. They were great More

Recent Visit I recently serviced my 2013 Kia Rio here and had an amazing experience. Everyone was very friendly and courteous. The work performed was exceptional. I recently serviced my 2013 Kia Rio here and had an amazing experience. Everyone was very friendly and courteous. The work performed was exceptional. I will definitely be returning here for service. More

Great Experience This is the first dealership I have physically dealt with on my own for my very first new car. Everything was great from the customer service to the v This is the first dealership I have physically dealt with on my own for my very first new car. Everything was great from the customer service to the very end of me driving away in my new vehicle! Ed Ott was amazing and informative and worked to help me obtain the perfect vehicle. Financing was quick and easy. More

Accommodating Great waiting area with coffee, tea, and snacks. The bathrooms were also very clean. The staff was helpful and they answered any questions I had. Great waiting area with coffee, tea, and snacks. The bathrooms were also very clean. The staff was helpful and they answered any questions I had. More

Worst ever I dropped my car at 8 o’clock in the morning with an appointment. One phone call was made to me at 3:05, and I could not answer it because I was at a I dropped my car at 8 o’clock in the morning with an appointment. One phone call was made to me at 3:05, and I could not answer it because I was at a hospital. They leave you a message and tell you to call them back. Then when you call back they don’t answer for two days. Even though the call center will tell you that the dealership is open on Sunday, no one ever answers or returns the messages that are left. I finally had to call the dealership itself and ask for a manager there, to finally get a human being on the phone. She said she was the customer service supervisor, and she apologized, as had every single person I spoke to at the call center, and she said she would have my service advisor return my call. It was another hour and a half before I heard from him, we had about a 10 word conversation which could’ve happened two days prior if only I could have talled to someone on the phone. They did complete the two minor repairs on my car within an hour of our conversation. Yet they had my car for 72 hours. Thank God I was out of town and not in need of my car. However it was a stressful weekend due to a hospital visit, and The poor customer service I received at this dealership added another level of stress I did not need. I will never return to Brandon Hyundai. And I would warn everyone else against dealing with them. More

Very super friendly people and they get the work done! They do what it takes to make sure the deal get done. I'm very happy with my payment my SUV and the sale guy Edwin and David funk these two team pla They do what it takes to make sure the deal get done. I'm very happy with my payment my SUV and the sale guy Edwin and David funk these two team player will get you a car I promise. I got what i wanted and at my price could not be happier. Thanks yall Saladier A Ayala More

Service on my Eclipse Cross The most amicable and helpful staff! In and out in no time! Eugenio is always a sweetheart, remembers who I am and asks me how my job is going. The most amicable and helpful staff! In and out in no time! Eugenio is always a sweetheart, remembers who I am and asks me how my job is going. More