Brandon Hyundai

On December 5th I visited Crown Hyundai of St. Pete due to an issue with my airbag light on. Mr. Jarrett Ziemac told me that they had no issues fixing my car at no cost due to that it seemed that Brandon H to an issue with my airbag light on. Mr. Jarrett Ziemac told me that they had no issues fixing my car at no cost due to that it seemed that Brandon Hyundai had supposed fixed the issue prior of me buying the vehicle 16 month ago. He said that even though was more than 12 month ago that he would call Hyundai manufacturer to see if help from them was available. He called me 2 days later and informed me that the manufacturer had no issue fixing the issue and that the original part was updated. I asked Mr. Ziemac if there would be an issue taking my car to the original place of purchase and getting it fixed at Brandon Hyundai. Not a problem!!!! Yeah right!!! So I did. On Dec 11 I took my vehicle to Brandon Hyundai and explained the situation. After 4 hours of waiting, they come back and said, "Sorry but we can not help you" "part is out of warranty" I explained what I had spoken to Mr. Ziemac at Crown Hyundai and they told me, " we do not care what other people say" "it is how it is" I expressed my thoughts about the whole situation to the service manager and he also said " I can not help you". After all, this comes from the dealer who sold me the car. On Dec 13th, I decided to take my car to Crown Hyundai again and see if the could help. What you know, they actually fixed my car and without charge to me. I thought I might have to pay for some labor or part but, no, they explained to me that manufacturer knew this problem with that specific part and that there was no charge.By the way, I do have receipts from both facilities. It is totally incredible to me that, a total stranger company would go the extra mile to help you but, the ones that you thought they would, gives you the cold shoulder and experience such a bad service, after you make a purchase. So, I would have to say to all the people in the process of purchasing a Hyundai vehicle, "Do not go to Brandon Hyundai, Bad service" and if you want to be treated like a good customer, "Go to Crown Hyundai in St. Pete". Enough said..... Jaime Cuevas More

I wouldn't recommend this place to my worst enemy. Me and my family were treated like dirt and left to walk home. Worst place and my family were treated like dirt and left to walk home. Worst place More

My very first experience at this car dealership was January 2012. Earl Kober was very helpful throughout the entire process. At that time I purchased a 2012 Hyundai Accent. Recently, October 2013, I wa January 2012. Earl Kober was very helpful throughout the entire process. At that time I purchased a 2012 Hyundai Accent. Recently, October 2013, I was involved in an accident. I immediately contacted Earl.. WIthin minutes Earl responded back to me. I told him what happened and he said not to worry he would be more than willing to help me with anything I needed.. Earl is amazing I told him what I needed and what I was looking for and Earl rose to the occasion. Not only did he find what was in my price range, he found the car I was totally overjoyed with.. The entire process was very quick and painless..He really listened to me and was very helpful to me. I am one very satisfied customer of Earl Kober, and I will continue to do business with him and refer clients to Earl.. More

After hearing from a friend what a great experience she had buying her car from Brandon Hyundai, I decided to give them a try. They did not disappoint!! Tracey and Wade were awesome! I found several car had buying her car from Brandon Hyundai, I decided to give them a try. They did not disappoint!! Tracey and Wade were awesome! I found several cars I wanted to look at online, and they were very professional and knowledgeable about their vehicles. I will be buying my new Santa Fe from them!! More

I called the dealership to speak with someone in service about my maintenance concerns as my Santa Fe neared the 100k mile mark. When Dusty in the Internet SALES department answered my call I was, to be hon about my maintenance concerns as my Santa Fe neared the 100k mile mark. When Dusty in the Internet SALES department answered my call I was, to be honest, a bit short with him since I feared he'd subject me to an unsolicited sales pitch. "I JUST WANT TO TALK TO SERVICE!". Dusty was unwavering in his friendliness and professionalism in spite of my attitude. The service team had left for the day when I called but Dusty spent a half hour answering ALL my questions even though this obviously is not his job and it would have been easier to just say "call back tomorrow". Only at the end of our conversation did he briefly mention the "exciting offers" available for loyal customers like myself and how if I was at all interested he'd gladly go over them with me. I was so impressed with Dusty by this point that I let him give me the "pitch". Turns out he was able to peak my interest and we made an appointment for me to come by to LOOK. When I arrived he had already pulled 4 vehicles of interest to me around the side of the building so that they were conveniently compared, I appreciated his sincere respect for my time. After driving several models the new Sonata hooked me even though Im an SUV guy. I let Dusty show me pricing on the car even though I was just LOOKING, one thing led to another and by the time it was all over I wasn't LOOKING, I was OWNING! I had ZERO intention of purchasing anything that day but the car, the staff, and especially the deal were all too good to pass on. I HIGHLY recommend you give these guys a call if you're thinking of getting a new Hyundai or even Mitsubishi since they sell those as well. If you do ASK FOR DUSTY IN INTERNET, you won't be sorry you did. Better still, tell him Tanner referred you since they offer their buyers cash for referrals and I wouldn't mind getting a few unexpected checks in the mail lol More

This was a HORRIBLE place to go. I wasted my time at this place. I was told we would have a deal and everything looked good. However 3days later, I heard absolutely nothing. I went up there to talk to a sale place. I was told we would have a deal and everything looked good. However 3days later, I heard absolutely nothing. I went up there to talk to a sales manager and they told me that everything they promised me 4days ago was wrong and that we couldn't do business. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE! unless you want your credit ran for days in turn dropping your score daily so you can't go no where else. More

Ed went above and beyond to work with Earl in sales to meet my needs for the specific vehicle I wanted and at the price I was looking to pay. Ed did a fantastic Job! Thank you both. Larry meet my needs for the specific vehicle I wanted and at the price I was looking to pay. Ed did a fantastic Job! Thank you both. Larry More

I bought my car a year and 6 months ago from Brandon Hyundai and have had the WORST experience ever. I would never recommend buying from your dealership to anyone I know. It all started with my sales ex Hyundai and have had the WORST experience ever. I would never recommend buying from your dealership to anyone I know. It all started with my sales experience, they say that you will get free oil changes for a year. However, in reality you only get 3 in a year. I had to go back three days in a row right after purchasing the car because there finance department was having issues getting everything correct. I have had to take my car in 4 times for recalls since I purchased it and I purchased the car because of the great gas mileage and soon realized that was not the case and the only thing you have done regarding that is reimburse me only for a fraction of what I would save with the mileage. Then on my recent visit that broke the camels back, my car was making awful noises when I would turn and felt as if the tires where going to fall off of my car. I brought it in Saturday the 7th to have the problem looked at and have my oil change done I also told them that my low tire pressure light was on. We told the sales guy what the issues were and they stated they would have it fixed. We dropped of my car and not even an hour later the sales guy asked us to come back because they couldn't find the issue. Keep in mind it was a very noticeable problem and we don't live in a close proximity just to stop by all the time. After driving the car ourselves with one of the service people they found the issue right away it was my axle. We pulled back into the dealership and they had to check if the part was in stock and of course it was not. Well this was another issue because we would have to take it in again the following Saturday to have it worked on and they said it would take all day. This would leave me without a car again all day and I had Dr.s appointments scheduled that day. So the service guy Johnny told me that I could drop off my car on Friday the 13th and pick up a loaner car for the weekend. Come Friday I came to drop off my car and pick up the loaner and they stated they had no loaners in stock and Johnny was no where to be found when he said he would be working that day. After showing how upset I was it took them 20 minutes to find me a loaner car to drive. Also from the time I took it in on the 7th and told them the issues and about my low tire pressure light being on they stated they fixed it and put air in my tire. Then come before Friday the 13th my tire had gone COMPLETELY flat twice. I called the dealership to notify them of this. When I brought my car in on the 13th I let them know again what was going on. After have my car there all day Saturday and Monday I picked up my car yesterday and they told me all the problems were fixed and my tires where good. This morning I wake up to a flat tire again. Completely unhappy and will never buy from your dealership ever again!!!!!!!! More

Brandon Hyundai of Tampa is an unethical and poorly ran car dealership that does not honor its own policies. I found a certified preowned Hyundai Genesis 2013 listed online for $27,500 and 1,597 miles. I c car dealership that does not honor its own policies. I found a certified preowned Hyundai Genesis 2013 listed online for $27,500 and 1,597 miles. I called the dealership to ask them if the listing price was correct and they told me any numbers they post online must be honored in store. We set an appointment for 5 o'clock the next day to test drive the vehicle. After we got off the phone I sent them an email to confirm that I would be there at 5 o'clock the next day. I live in Orlando so the next day I drove from Orlando to Tampa to test drive the vehicle. When I got to the dealership the sales representative (Alex) informed me that the owner decided to take the vehicle I made an appointment for and go pick up his friend from the airport and wouldn't be back for the rest of the day. They had wasted my time and gas money. I had to go home and come back the next day. When I came back the next day I test drove the vehicle and loved it. I asked Alex again $27,500 is the listing price for the car and he said yes. Alex and myself went inside and start to negotiate numbers. We agree my Nissan Altima 2005 that has 87,000 miles on it was worth about $5,000 and I would pay the remaining $22,000 for the Hyundai Genesis certify vehicle I just test drove. Alex left the table and when into the back to confirm all the numbers so we could finalized the deal. He come back out and said “I'm sorry but I cannot sell you this vehicle. The vehicle is no longer for sale my manager said the listed price online is incorrect it should be 31,500. At this point I am blown away by the turn of events. I asked what about my paperwork. I have the paperwork right here saying $27,500 and you have told me for two days that was the price. Plus your store policy is “ we will honor any prices we list online.” Alex says “my manager does not care I cannot sell you this car at this price”. The dealership claimed because the price was incorrectly listed and the miles were also improperly listed that the advertisement did not matter. They listed the car as having 1,570 miles on it but it really has 3,443 miles. I told them that the miles did not matter because the pricing was more important and if their store policy was to always honor online listed prices than they should sell me the car at that pice. Alex said “ I am sorry but we are done here.” So now I have drove from Orlando to Tampa two days in a row just to see this vehicle that they had told me was one price was really another. For two days we discussed numbers on the phone and in person. Then when it gets to signing time they hiked the price up by $5,000 and refused to honor their listed price online. I went home that night and looked at the vehicle online. The dealership updated its price to $31,500 but did not update the mileage. They are lying about what the mileage on the vehicle is. This was a very nice car but for anybody reading this online under consumer reviews. This car is used by the owners as there extra car. After two days of dealing with Brandon Hyundai of Tampa I have concluded that they are the most unethical, disorganized and poorly ran dealership that I have ever been to. People should not trust them. They false advertise and do not honor their own store policies. This is a bad place to do business. I have sent this letter to the Better Business Bureau. More

had a great experience buying my new elantra GT from shawn Jacobs very knowledgeable and help full managers where great to work with thank you everyone for all the help would recommend these guys highly shawn Jacobs very knowledgeable and help full managers where great to work with thank you everyone for all the help would recommend these guys highly More