Brandon Hyundai - Service Center

Service was fine, but a 2 hour wait for a shuttle back to the service center was unacceptable. Someone put the wrong phone number in the file—an also unacceptable error. the service center was unacceptable. Someone put the wrong phone number in the file—an also unacceptable error. More

Slow service esp when registering car in morning. Charge of 3% on credit card charges Don’t trust them. Service people always trying to upcharge you! Charge of 3% on credit card charges Don’t trust them. Service people always trying to upcharge you! More

Everyone was very nice. Answered the questions that I had. Even ran the car through the wash. That was a nice touch. Answered the questions that I had. Even ran the car through the wash. That was a nice touch. More

The service agent was kind,friendly,and efficient. He kept me informed of the progress. He kept me informed of the progress. More

I received immediate attention when I walked in the door. My service advisor was friendly, helpful and thorough. My service advisor was friendly, helpful and thorough. More

Excelent service and fast! Definitely I will choose Brandon Hyundai again and i will recommend it. Definitely I will choose Brandon Hyundai again and i will recommend it. More

The worst service department I have ever dealt with, from the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first oil change on our way out of town. I get to the dealership at my 8am appointment time. They are already so backed up that they tell me it is at least a 3 hour wait. So I leave and go to a drive thru place down the street. Then I go back for my "1st oil change" and sit and wait, it was fine (took over an hour). Then I make another appoint for 1 pm on Sunday, 4:30 a service tech comes out and says you need new brakes. So I get them done. Don't leave till 6pm. Drive my car for few weeks when I notice the rotors are making the car shake. Drive it all the way back and they apologize and fix for free. Three months later my car is shaking again. I call, they say bring it in (can't just do that because I have to have a car and the dealership is so far away!!) When I explain to them the situation, no offers of solutions, just bring it in when you can. Poor customer satisfaction. Then I make appointment for Monday at 8am, drop it off Sunday night. No call all day Monday, I call, the service tech asks me, "why is your car here?" Like WHAT?!?!? I have called multiple times about my breaks, my appointment was made 3 weeks ago, and you have no idea what my car is even there for???? So 2 days later they quote me 1240 dollars, ummm that's a no! More

Service is not the speediest of care. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. More

Very good customer service. Repair finished in reasonable time. Price was a bit high to replace a trunk lock. Repair finished in reasonable time. Price was a bit high to replace a trunk lock. More

VERY COURTEOUS GROUP. WHAT A DIFFERENCE FROM THE PRIOR MANAGEMENT. THE NEW FACILITY IS ALSO GREAT. DEFINITELY COMING BACK. WHAT A DIFFERENCE FROM THE PRIOR MANAGEMENT. THE NEW FACILITY IS ALSO GREAT. DEFINITELY COMING BACK. More