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Brandon Hyundai - Service Center

Tampa, FL

4.2
6,679 Reviews

6,679 Reviews of Brandon Hyundai - Service Center

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November 11, 2021

I loved my experience there! I would def go back to have more done to my car. Thanks More

by ANNETTEORTIZ921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebb Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dillion
November 10, 2021

Buyer beware... we bought a 2021 Palisade and the drivers window just fell down and won't go up. It has 4700 miles on it and we haven't even had the 1st service done. What makes it worse is that the Brandon More

by evelcoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Nov 30, 2021 -

Brandon Hyundai responded

Hi, Erik -- We once more apologize for any frustration we've caused you. This part is on national backorder and unfortunately, we are experiencing a delay in getting it in. Thank you as always for your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Nov 30, 2021 -

evelcoff responded

Not true... parts finally came in Friday and no one has contacted us to schedule an appointment as they said they would. I have messaged Angel and Dilbert and nothing yet as to a day/time. You clearly have no communication with your service department before replying with this generic response. I was assured I would be contacted to get this resolved but all I've received is an auttomated message that the parts are in. Erik Velcoff

November 10, 2021

Service is excellent. Representatives are knowledgeable and keep you abreast of what is going on and an approximate time of completion. Personnel approachable and listen to your concerns. More

by HARRYMORRISJR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel
November 10, 2021

I love Brandon Hyundai! Great customer service! I have purchased numerous vehicles over the years and always go there for service! More

by renabennett49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
November 10, 2021

Very professional ,efficient teamEveryone was very Very professional ,efficient team Everyone was very welcoming I will definitely come back again for next oil change More

by DZJANJIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2021

I went in for a oil change and a fill up on my fluids and they only did the oil change. They did not fill my windshield wiper fluid or anything else. They also completely trashed my car. There was dirt and m More

by SHAUNACOLLINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roc Battle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Brandon Hyundai responded

Shauna, we apologize if this was your experience with us. We will review the details of your visit with our team and would always welcome an email from you with any further information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 10, 2021

Courteous service provided with clear communication on what was needed, what warranty covered, repair status, when car would be ready, and expenses. More

by kk.chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
November 10, 2021

Joe Didieo, communicates and gets the job done. Service with a smile! He takes the time to be kind. More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Didieo, and Keith
November 10, 2021

They weren't totally up and up about pricing for car services. Need to be more transparent. More

by CROBERTS534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2021

Oil change was quick but they lied on the 4 point check saying car was excellent when I know for a fact it wasn’t. If car wasn’t checked then there’s no need to lie about it More

by LEIVR2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Nov 30, 2021 -

Brandon Hyundai responded

We're sorry if we didn't meet your expectation and would like to learn more about your visit. Please send us an email with any further details you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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