Brandon Tomes Subaru

Sales rep was very friendly and personable, finance department was quite difficult handling a cash sale, but we eventually figured it out. department was quite difficult handling a cash sale, but we eventually figured it out. More

My salesperson Chris was great. Knowledgeable and listened well to my wants and needs and found me the perfect Subaru for me! Knowledgeable and listened well to my wants and needs and found me the perfect Subaru for me! More

Sales process was quick and easy. Service department is.great. Overall, Brandon Tomes is we’re I buy and service my Subarus. Service department is.great. Overall, Brandon Tomes is we’re I buy and service my Subarus. More

Sales process was quick and easy. Service department is great. Overall Brandon Tomes Subaru is a great dealership. Service department is great. Overall Brandon Tomes Subaru is a great dealership. More

It was a great experience. They we’re friendly, professional, and quick and didn’t put pressure on. They we’re friendly, professional, and quick and didn’t put pressure on. More

Simple and straightforward experience. Loving my new vehicle and the salesman, Chris, was well informed about the particulars of our Forester. Loving my new vehicle and the salesman, Chris, was well informed about the particulars of our Forester. More

My salesperson is reason for the sale! She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales pitch from another sales guy & the sales manager & let them know I wasnt going in on their up price on this “special” package. I did really appreciate the time they allowed me to consider this sale & my down payment. But that is where it ends. After signing sales contract, a few days later I came in to provide down payment & my extra car key for my trade in- I was told by Trey- finance mgr, that all was good & he provided me with copies of my sales agreement & warranty. I asked if we were good/all set & he said yes. He quickly walked me out- kinda felt like I was bothering him. 3 days later & a week after I signed the sales agreement- I received a text- not a call, a text from Jeff Sapp the sales mgr, stating he wants my paycheck stubs. No explanation why he wants them, no apology for asking so late in day/game, etc. When I repied that I still havent received the 2nd car key & that I dont believe he needs the pay check stubs (remember I have already signed sales agreement & my down payment has been cashed) Jeff continued to text me over & over- once stating that I will get my 2nd car key when he gets my pay check stubs. I reminded him that I was the customer- again, never did I receive a sorry for inconvenience, mistake, etc— he kept blaming me saying that I said I would bring them in on that day of sale. The day of sale I was there til almost closing time & my salesperson said to bring everything- including pay check stubs when I bring in down payment. But explaining this to Jeff went nowhere. He continued to text me even after I asked him to stop. Again never apologizing & only blaming me for him not having these docs. I asked for his manager & he said he was the manager. I know he reports to someone but he refused to provide that persons name. After asking him to stop texting again- he stopped (plus it was closing time) Next day, I received many texts & calls from my salesperson & Trey. I explained it was a Saturday, I am with grandkids- not dealing with this now. Trey continued to text into the next week & even called on his personal cell phone. Last call I got from him, he stated that if he doesnt receive my pay check stubs by end of day, I will have to return the car. I did call him next day to discuss but was told it was his day off - I have not heard from him since. I did my research- sales contract was valid with no conditional sales agreement; which is against Texas law anyways. There was NO reason that dealership needed my paycheck stubs after contract was signed & downpayment was cashed. I even called Chase - the auto finance & was told I was fine. I have since received my docs from Chase. YET- I still dont have the 2nd key to my car & no apology or anything from this dealership!! After doing my research, I understand others have had issues with this dealership- wish I knew then what I do know now. But as long as you have Jeff Sapp running the used car part of this dealership- you will continue to get complaints like this!! Love my car; love my salesperson (even though I think she was told to be the scapegoat & I havent heard from her since) … I do plan to report this to BBB and social media. Where is my key & status of registration???? Doubt I will hear from these people. Very sad. More

Had a great experience buying my first Subaru, Preston was a tremendous help and made everything easy and streamlined. was a tremendous help and made everything easy and streamlined. More

Nick C Jones was very polite and easy to talk to. He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison R He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison Roney was very nice and helpful making it easy through a stressful situation sign all the documents. More

Preston was great. Professional and courteous. I wasn't to thrilled with the finance department. Didn't really respect when I told them I had taken care of my financing Professional and courteous. I wasn't to thrilled with the finance department. Didn't really respect when I told them I had taken care of my financing on my own. More