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Brandon Tomes Subaru
McKinney, TX
1,570 Reviews
Our highly trained sales staff has earned a credible reputation with their years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer an extensive inventory available at competitive prices. However, our support does not end after the sale has taken place. We take pride in keeping cars in the same condition in which they rolled off our showroom floor. Don't take our word for it; we let our sales, service and parts departments speak for themselves.
Are You Curious About Brandon Tomes Subaru? Here's more About the Experience We Offer our McKinney, Dallas, Fort Worth, Sherman and Allen, TX, Drivers
Here at Brandon Tomes Subaru, we're committed to providing our McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen, TX, drivers with the ultimate dealership experience. From a comprehensive selection of new Subaru models and budget-friendly used cars to car loans and Subaru leases and friendly service, there's a variety of reasons why our customers continue to return to our conveniently located showroom.
Whether you're in the market for a new or pre-owned vehicle, or you simply need the assistance of our car service and maintenance team for the one you already enjoy driving, our team will provide you with high-quality customer service that you deserve.
From the moment you walk into our showroom to the moment you walk out the doors, the Brandon Tomes Subaru team will provide you with the continued service you need to enjoy every mile. Are you interested in learning more about our offerings or rich-history? Consider joining us at 1100 S Central Expy McKinney, TX, where we're a just a quick drive away from Dallas, Fort Worth, Sherman and Allen, TX. We truly look forward to assisting you today and in the future with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,570 reviews
Verified Customer
October 21, 2025
It was a great experience. They we’re friendly, professional, and quick and didn’t put pressure on. They we’re friendly, professional, and quick and didn’t put pressure on. More
by ca.miller27
October 20, 2025
Simple and straightforward experience. Loving my new vehicle and the salesman, Chris, was well informed about the particulars of our Forester. Loving my new vehicle and the salesman, Chris, was well informed about the particulars of our Forester. More
by deniserguanco
Employees Worked With
Chris Gandara
October 16, 2025
My salesperson is reason for the sale! She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales pitch from another sales guy & the sales manager & let them know I wasnt going in on their up price on this “special” package. I did really appreciate the time they allowed me to consider this sale & my down payment. But that is where it ends. After signing sales contract, a few days later I came in to provide down payment & my extra car key for my trade in- I was told by Trey- finance mgr, that all was good & he provided me with copies of my sales agreement & warranty. I asked if we were good/all set & he said yes. He quickly walked me out- kinda felt like I was bothering him. 3 days later & a week after I signed the sales agreement- I received a text- not a call, a text from Jeff Sapp the sales mgr, stating he wants my paycheck stubs. No explanation why he wants them, no apology for asking so late in day/game, etc. When I repied that I still havent received the 2nd car key & that I dont believe he needs the pay check stubs (remember I have already signed sales agreement & my down payment has been cashed) Jeff continued to text me over & over- once stating that I will get my 2nd car key when he gets my pay check stubs. I reminded him that I was the customer- again, never did I receive a sorry for inconvenience, mistake, etc— he kept blaming me saying that I said I would bring them in on that day of sale. The day of sale I was there til almost closing time & my salesperson said to bring everything- including pay check stubs when I bring in down payment. But explaining this to Jeff went nowhere. He continued to text me even after I asked him to stop. Again never apologizing & only blaming me for him not having these docs. I asked for his manager & he said he was the manager. I know he reports to someone but he refused to provide that persons name. After asking him to stop texting again- he stopped (plus it was closing time) Next day, I received many texts & calls from my salesperson & Trey. I explained it was a Saturday, I am with grandkids- not dealing with this now. Trey continued to text into the next week & even called on his personal cell phone. Last call I got from him, he stated that if he doesnt receive my pay check stubs by end of day, I will have to return the car. I did call him next day to discuss but was told it was his day off - I have not heard from him since. I did my research- sales contract was valid with no conditional sales agreement; which is against Texas law anyways. There was NO reason that dealership needed my paycheck stubs after contract was signed & downpayment was cashed. I even called Chase - the auto finance & was told I was fine. I have since received my docs from Chase. YET- I still dont have the 2nd key to my car & no apology or anything from this dealership!! After doing my research, I understand others have had issues with this dealership- wish I knew then what I do know now. But as long as you have Jeff Sapp running the used car part of this dealership- you will continue to get complaints like this!! Love my car; love my salesperson (even though I think she was told to be the scapegoat & I havent heard from her since) … I do plan to report this to BBB and social media. Where is my key & status of registration???? Doubt I will hear from these people. Very sad. More
by cathyjcf
Employees Worked With
Other Employees :
Tarah Semenoff- Great person- do not lose her!! Trey/ finance- disappointment
October 10, 2025
Nick C Jones was very polite and easy to talk to. He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison R He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison Roney was very nice and helpful making it easy through a stressful situation sign all the documents. More
by dksoeubanks
October 09, 2025
Preston was great. Professional and courteous. I wasn't to thrilled with the finance department. Didn't really respect when I told them I had taken care of my financing Professional and courteous. I wasn't to thrilled with the finance department. Didn't really respect when I told them I had taken care of my financing on my own. More
by JDNTX2001
Employees Worked With
Preston
October 06, 2025
The sales & finance managers made this experience extremely fun & enjoyable!!🤩 I really appreciate them helping with my New Subaru Outback!! I love it!! extremely fun & enjoyable!!🤩 I really appreciate them helping with my New Subaru Outback!! I love it!! More
by ALI39
October 01, 2025
Very helpful. No high pressure. All around good experience of buying a car. Will recommend No high pressure. All around good experience of buying a car. Will recommend More
by randy80
Employees Worked With
September 30, 2025
Came in with a family member! Kelsey in service is RUDE and VERY unprofessional! The car business is NOT for her!!!! The car business is about great customer service, and that Kelsey in service is RUDE and VERY unprofessional! The car business is NOT for her!!!! The car business is about great customer service, and that is a quality she seems to be missing! More
by Cassidy
Employees Worked With
Kelsey
