Brandon Tomes Subaru

Cared about what was BEST for ME! My first Subaru but not my first car. Excellent experience. Thanks to Curtis Moore & Mr. Fowler for the informative, smooth easy process!! This deale My first Subaru but not my first car. Excellent experience. Thanks to Curtis Moore & Mr. Fowler for the informative, smooth easy process!! This dealership will be referred by me with no hesitation. More

UPDATE!! HORRIBLE & DISHONEST SERVICE EXPERIENCE UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tom UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tomes owned their error and gave us a brand new transmission free of charge (labor included)!! We love our Subaru's (own 2) and will be back when it is time to upgrade! Thanks again for taking care of our car! 2012 Subaru Outback-Limited: Great car buying experience but WORST service department ever. They gave us an estimate for a transmission issue for about $9k and then a ton of other maintenance recommendations such as bulb replacement, oil change, fluid exchanges, etc. The total estimate was for $15,439! What an insult. Then 10 minutes later I get a call from the sales department saying its time to trade in your car. We took the car to Ewing Subaru and got it repaired for $2000. Wow!! My 21 year old DAUGHTER was the one that took the car in! I am sure Russell Lilly saw sucker written on her forehead (little did he know)! That says a lot about Brandon and Bob Tomes! I definitely won't be giving them my business again! Brandon Tomes can thank Russell Lilly for that!!! We will be buying our 2019 Outback Touring from Ewing Subaru! More

Purchased a 2019 Ascent Touring - BEST Experience EVER!!! We were looking for a new Crossover, as we just rented a Buick Enclave. I was leaning that direction, but had conflicting discussions with other loca We were looking for a new Crossover, as we just rented a Buick Enclave. I was leaning that direction, but had conflicting discussions with other local Dealers in the DFW area. Some would return my call, some wouldn't. When I told them they didn't have what I was looking for, they would try and steer me in another direction, and always ask "What's your payment", or "What's your price", wanting to only steer me into their inventory. My requirements were simple, Crossover type vehicle, AWD, and at least 4500lbs towing. Demographics - I am 59, she is 49, we wanted the same type of vehicle...oh and we have the ability to pay cash! We live in Lewisville, TX and there were plenty of Oldsmobile and Subaru dealers within 15 mins of us. My son asked what I was doing, explained to him what I wanted he said STOP!!! I am going to give your contact info to Joe R.. He said you will walk away with an Subaru Ascent, and Joe will take care of you. But you have to drive to McKinney, 35-45 mins away. Joe contacted us within 15 mins, and we set an appt to go see him at Brandon Tomes Subaru in McKinney, TX. He met us at the dealership the next evening, I would ask him questions and he would answer. NEVER pushed us, was up front and strait forward. Gave us basic info on the models, and left the decision to us, We had asked to drive the top of the line, I did a lot of research. We were amazed, and couldn't believe the quality and technology of the Ascent Touring. We looked at other models, Joe gave very detailed information on differences, never ever tried to sway us, just helped us to make an educated decision. After discussion, we decided on the Subaru Ascent Touring edition. One problem, we decided on a Blue, Touring, which they didn't have on the lot. Unlike others, he went to the computer Found a Blue, with the exact specifications, made some changes we asked (didn't want pinstriping) and stated we should close on Friday. Oh also included the Tow Factory hitch installed. Friday, Joe drives to Lewisville, Picks us up, and we get our new Subaru Blue Touring AWD with Tow Hitch. Joe brought along a new employ to give him hands on training. He did ask me if ok, we didn't hesitate to say yes! Joe was very patient and ran us thru the technology, what it is, how to use, EVERYTHING a person needed to know. Never once did he try to pressure us, or tell us to buy another color, he got us exactly what we wanted,,,,and the best price ANYWHERE. Yea Brandon Tomes Subaru and Joe ROCK!!! I have purchased many cars in the past, and never ever was I relaxed and pleased with the competency of the dealership and Joe R. WE will recommend to friends and family, as well as tell our story on Social Media. Now to pay out, I specifically said we are paying cash and don't want to discuss financing. We had questions on extended warranties, vs Dealer standard warranties, Again very professional, with a funny personality from the finance manager Patrick. We are covered for everything possible "Bumper to Bumper" for 7 years, 100000 miles. Finally we loved the color, the gorgeous interior, comfort, cargo space, 3 row seating, HUGE moon/sun roof, technology, my Subaru app, etc etc etc etc. Most of all what sold us on the dealership? Joe Rigal and Patricki, who stands for the values of the dealership. Again NEVER any pressure, just information for us to make an educated decision. WE ABSOLUTLY LOVE OUR SUBARU ASCENT!!!!! Joe and Patrick are ambassadors of the values of Brandon Tomes, which is impeccable and personal. When and if we buy another car, it will be from Brandon Tomes. With the ability to buy what we want and pay cash....as we are fortunate, we have one dealer and Sales Person that we will use. Give em a holler!!! More

Excellent Experience Kyle Shiraishi is an outstanding sales consultant. He did a great job selling me my Outback. Explained the differences between the cars, made sure th Kyle Shiraishi is an outstanding sales consultant. He did a great job selling me my Outback. Explained the differences between the cars, made sure the car fit my needs, let me test drive it for as long as possible, and made the negotiations simple. I would hire him for my company as he represents the brand well. More

Best car buying experience ever! We picked up our 3rd Subaru from Brandon Tomas Subaru on Saturday and each time they amaze us! There isn't a better place to buy a car. I recommend an We picked up our 3rd Subaru from Brandon Tomas Subaru on Saturday and each time they amaze us! There isn't a better place to buy a car. I recommend anyone looking for a Subaru don't waste time anywhere else. Thank you Ozzy, Patrick, Mike and Zack for making this experience wonderful. Also, thank you for the gift for our little Golden Doodle, Caroline. More

Excellent customer service Amazing service and not pushy when I was looking for a new car. Everyone in the dealership was friendly and welcoming. I love supporting a local comp Amazing service and not pushy when I was looking for a new car. Everyone in the dealership was friendly and welcoming. I love supporting a local company that supports our community. More

Great experience Had the good fortune to work with Joe Rigali and Mike Wilson - In my 50+ years of car-buying, I can't remember anyone better. Also, Jan is really a " Had the good fortune to work with Joe Rigali and Mike Wilson - In my 50+ years of car-buying, I can't remember anyone better. Also, Jan is really a "tremendous" first person to see; she sets the tone for a positive visit. More

Highly recommend this dealership and team I never considered buying a Subaru until recently when I came across the high ratings that various review agencies were giving the Subaru Ascent. I em I never considered buying a Subaru until recently when I came across the high ratings that various review agencies were giving the Subaru Ascent. I emailed Dana Hews, a fellow Boston sports fan and he immediately connected me with his floor partner, Justin Bunker due to the day I needed to come in being his off day. I couldn't be more pleased with the product knowledge and professionalism of Justin and the management team as we tested the automobile and discussed financing options. The vehicle is terrific and we have had a great experience from start to finish. Highly recommend. More

Crosstrek Purchase Hi All, Hope everybody fine at this moment. Just want to say thank you for all the help that we experienced when my wife and myself at your sto Hi All, Hope everybody fine at this moment. Just want to say thank you for all the help that we experienced when my wife and myself at your store. I want to say thank you also to Sam Foret and Mike to their time to assist us there. I gave them 5STARS!! (hope they give you guys raise!!!LOL!!) So far I enjoy the car and I say "The first and last Impression" More

Outstanding staff and organization! They found the exact car I wanted, brought it in from 200 miles away and gave me a deal that other dealerships would not touch. Then the service depar They found the exact car I wanted, brought it in from 200 miles away and gave me a deal that other dealerships would not touch. Then the service department went out of their way to help me when I needed service. Truly an incredible group of people. More