Brandon Tomes Subaru

I have not had a pleasant experience with this dealership. When we came to buy out our lease, we had called the dealership prior to figure out what we need to make the process smooth. We had also dealership. When we came to buy out our lease, we had called the dealership prior to figure out what we need to make the process smooth. We had also explicitly expressed that we would like to do an ACH and we were told that it was fine. When time came to sign the documents, the manager of the finance department said they will only accept wire transfer, cash and cashier’s check. I think it was a bit odd that William was not aware that these were their only payment options. So this leads me to believe that staff were not trained so they are able to provide accurate information to inquiries. When we expressed that to the finance manager, he responded in a way that seemed like he did not care that the people working for him are not aware of procedures in their department. So because of this mishap, we had to go back to the dealership twice. After submitting the payment, we had to ask for the sales paperwork before it was given to us. Furthermore, we spotted an error on the name and was told that it didn’t matter and that it was fine. We understand that this is a big dealership but that doesn’t mean they can’t provide good customer service. After this experience, I cannot in good conscience recommend this dealership to any family or friends. I don’t think I will be coming back to this dealership any time soon or ever, given this bad experience. I hope that going forward, this review would help the staff especially those in a managerial position to do better. More

I had a great experience at Brandon Tomes Subaru dealership. Justin and Curtis are great .Thank you dealership. Justin and Curtis are great .Thank you More

The people were all very nice. Lia worked really hard to get us in a new vehicle. Very professional and nice Lia worked really hard to get us in a new vehicle. Very professional and nice More

I'm handicapped & had a wonderful experience. My salesman made it as easy as possible. My salesman made it as easy as possible. More

I have purchased several cars here. Always good experience. Did deal same night I came in. Always good experience. Did deal same night I came in. More

Negotiated a deal via text, went in the next day and Will stuck to it. He made the whole process easy. He even gave me a ride to the dealership in his own car so that I could pick up my new car. Thanks again stuck to it. He made the whole process easy. He even gave me a ride to the dealership in his own car so that I could pick up my new car. Thanks again, Will! More

Professional, Knowledgable, Truthful, Beautiful and clean showroom, Customer focused, Thorough, Sales and Finance staff are wonderful. showroom, Customer focused, Thorough, Sales and Finance staff are wonderful. More

Very clean, well staffed, extremely courteous, knowledgeable, willingly to go out of the way to please my wife and I. knowledgeable, willingly to go out of the way to please my wife and I. More

Dylon is very attentive and understanding. We had an issue with some noise when backing up. and Dylon had it looked at and taken care of. We had another issue and Dylon is helping with that. T We had an issue with some noise when backing up. and Dylon had it looked at and taken care of. We had another issue and Dylon is helping with that. Thank you Dylon and sorry I cannot recall the ladies name or the other guys name that helped us with our latest issue and our frustration. I highly recommend Subaru of McKinney. All staff are very friendly and eager to help with a smile. Thank you Bob Tomas Subaru for being a great place to buy a Subaru. More

The attention and care to what the customer is looking for in a car purchase and matching that to what is possible. for in a car purchase and matching that to what is possible. More