Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
181 Reviews
5.0

181 Reviews

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181 Reviews of Russel Lilly

June 16, 2026

Dealership Rating
Employee Rating

Brandon tomes is excellent at customer service. A phone call gets you in quickly same day service. Oil changes are done within an hour or complimentary. They send a video to your phone while doing More

by stahl.janelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rusk

June 15, 2026

Dealership Rating
Employee Rating

We had such a good experience acquiring the Forester, we bought a second Forester, which led to a trade in upgrade to an Ascent! Thank you for the great car buying experience! More

by JAMCHASE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 13, 2026

Dealership Rating
Employee Rating

Always such a pleasure to work with you guys. Always friendly and helpful. Thank you. More

by Cassandra
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Rusk

May 29, 2026

Dealership Rating
Employee Rating

Brandon Tomes Subaru is always so welcoming and fast with my service. Getting the multi-point inspection helps me keep up with repairs and service before something goes wrong. More

by maghen.mulieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rusk , Philo

May 11, 2026

Dealership Rating
Employee Rating

I bought a 2026 Wrx Alex and Bailey made the car buying experience wonderful super helpful! More

by zwoodward27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Reid , Alex,Marcus,Liz

May 04, 2026

Dealership Rating
Employee Rating

Everything went well thanks to Camron. He was very knowledgable, pleasant and most accommodating (even came in on his day off). Thanks to Addison, the finance portion went quickly an More

by frcolon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cam Clark, Addison Roney

April 19, 2026

Dealership Rating
Employee Rating

Good service and excellent customer care. Will return again and get the same. Thanks a lot More

by kpermenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rusk

April 12, 2026

Dealership Rating
Employee Rating

I've had Lizzie a couple of times for my service advisor and it was a pleasant experience as always. She was feeling sick but hope she gets better soon! More

by VLX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaylah Casasola , Lizzie from Service and Curtis Manager

March 13, 2026

Dealership Rating
Employee Rating

The service representative was very courteous and knowledgeable. He made sure the job was done well and in a timely manner. He knew that since my electrical issue was due to rodent damage, the repair More

by honduzu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rusk

November 26, 2025

Dealership Rating
Employee Rating

Really sharp looking dealership. Brandon my sales person was very good as he found me a car that I would like and then thru the read in of my car and purchase of the new car a certif More

by m_broughton
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Bailey Reid, Chris Rusk , William Eagling, Not sure of name or job title but finance guy working with Brandon and last guy you see with all paperwork was great as well

Nov 29, 2025

Brandon Tomes Subaru responded

m_broughton, thank you for sharing 5-stars and noting Brandon was great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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