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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
377 Reviews

377 Reviews of Brandon Tomes Subaru - Service Center

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January 14, 2023

I always received excellent services at your location. It is very professional, the best customer services. Thank you! More

by rosiecoelho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
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Jan 16, 2023 -

Brandon Tomes Subaru responded

rosiecoelho, thank you for your 5-stars! We're happy to hear our team always provides excellent service! We look forward to serving you additionally in the future. Take care!

January 14, 2023

Denise really took well care of me and answered all my questions!! I am very satisfied with the service, I will totally come back for my next service. Thank you!!!! More

by rd543319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Ayala (Sales Director), Roman Duran(Sales Consultant), Kyle Shiraishi
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Jan 14, 2023 -

Brandon Tomes Subaru responded

Thank you for your 5-stars and mention of working with Denise! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 13, 2023

I contacted Brandon Tomes Subaru and was able to get an appointment and get a Subaru recall executed on my car in less than 24-hrs! More

by sveibell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Report | Print
Jan 14, 2023 -

Brandon Tomes Subaru responded

sveilbell, thank you for your 5-stars and mention of the expedited service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 12, 2023

Took my car to service and they got me finished in less than 30 minutes! More

by Subaruguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Report | Print
Jan 12, 2023 -

Brandon Tomes Subaru responded

Subaruguy, thank you for your 5-stars! We're glad to hear our team serviced your vehicle quickly! We look forward to serving you additionally in the future. Best wishes!

January 11, 2023

Broke our seatbelt during service and said replacement would take anywhere upto 3 months to become available More

by flyingsick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Shiraishi
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Jan 11, 2023 -

Brandon Tomes Subaru responded

We apologize that your seat belt was discovered to not be functioning when our team assisted in getting your car seat out of your vehicle for service. Our Service Director, Edmond Elder noted that he did call you today to chat about the experience and the backorder for the part needed for your seatbelt. Edmond would be happy to chat about the experience and the timeline. He may be reached directly at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes and apologies for the inconvenience.

January 11, 2023

Always a a a a a a a a a a a a great experience. More

by DSNOWTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Brandon Tomes Subaru responded

DSNOWTX, thank you for your 5-stars! We're glad to hear our team always provides a great experience! We look forward to serving you additionally in the future. Take care!

January 11, 2023

Got me in, got me out, problem solved. Thank you Russell and team. I do appreciate you. More

by mwclarke921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Report | Print
Jan 11, 2023 -

Brandon Tomes Subaru responded

mwclarke921, thank you for your 5-stars! We're glad to hear Russell and the rest of our team earned your appreciation! We look forward to serving you additionally in the future. Take care!

January 11, 2023

Russell is the best employee y'all have. ..nothing bad to say every time I go and request to speak to him! He is very thorough and delightful - he is a very nice human to deal with!! More

by aracataka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell in Service
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Jan 11, 2023 -

Brandon Tomes Subaru responded

aracataka, thank you for your 5-stars! We're happy to hear Russell is thorough and delightful! We look forward to serving you additionally in the future. Best wishes!

January 11, 2023

$189 diagnostic fee to perform a battery check seemed excessive. Ended up waving the fee only after checking with the mechanic along with my approving other work costing more than the $189 fee. More

by JIM.BALLESTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no answer
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Jan 12, 2023 -

Brandon Tomes Subaru responded

Jim, we appreciate you stopping in to have your battery checked and apologize that one of our more green associates charged you a diagnosis fee to check your battery. We agree with you that shouldn’t have happened and pleased to hear that our more tenured team member refunded the charge. We passed your feedback along to our leadership and understand that our Service Director, Edmond Elder reached out by phone yesterday and chatted with you regarding the hiccup. We want to offer our most sincere apologies for the inconvenience and thank you for your business. We look forward to better serving you moving forward. Best wishes!

January 11, 2023

Promises made, promises kept. Tomes’ dealership did not disappoint again. No complaints from me at all. More

by GBADEN0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Roger, Russell, Hannah.
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Jan 12, 2023 -

Brandon Tomes Subaru responded

GBADEN0501, thank you for sharing 5-stars and noting a great experience with our team including Ana, Roger, Russell and Hannah! We appreciate you taking time to share positive feedback and look forward to serving you additionally moving forward. See you next time. Thanks again!

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