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Brandon Tomes Subaru - Service Center
McKinney, TX
372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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372 Reviews of Brandon Tomes Subaru - Service Center
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March 02, 2024
I made an appointment for a suspension issue and got a confirmation. I show up at the dealership for my scheduled service appointment and got turned away. The usher had no idea I had an appointment. He we confirmation. I show up at the dealership for my scheduled service appointment and got turned away. The usher had no idea I had an appointment. He went inside to confirm and returned stating they were swamped. I left since I had to take care of my car quickly elsewhere. Why take an appointment and waste the customer's time in the first place? Absolutely incompetent service center. I would not trust them for sales or service. Bad taste with Subaru and will not be buying another vehicle. More
by NewSubiehater
Employees Worked With
Stephen Anderson (Service Dept). Was ushered in by LC Agramont who had no idea about the scheduled appt.
Helpful February 26, 2024
This review is for Rick in the service department, Rick you're the man. Rick showed great empathy and dedication to customer service. Top notch guy I highly recomend speaking with him to help you out. you're the man. Rick showed great empathy and dedication to customer service. Top notch guy I highly recomend speaking with him to help you out. More
by Devin
Employees Worked With
Rick
November 18, 2023
Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I was checking the oil and I noticed that one of the clips holding down the air induction cover was missing and the other was missing. I am NOT impressed. More
by THESAMIM
Verified CustomerEmployees Worked With
Other Employees :
Jonathan Daniells, Roberto Coto, Denise Watson
October 06, 2023
Service dept. Russell is very professional. Always keeps me updated & has ma best interest in mind. Russell is very professional. Always keeps me updated & has ma best interest in mind. More
by LIZ.STEFANOPOULOS
Employees Worked With
September 20, 2023
Thanks BT Subaru service dept for continued good work. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. More
by dreep
Employees Worked With
Jonathan Daniells
September 16, 2023
The staff was great but wished the "express" time as advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. More
by TIMREFLOG79
Employees Worked With
Don't remember the techs name
September 16, 2023
They were great. A 15 word minimum is not great. Here’s 4 more words. A 15 word minimum is not great. Here’s 4 more words. More
by MANDY.NORRELL
September 16, 2023
My wife and I both think that this dearship is one of the best in the North Texas area.. The staff is great, fast and always available to to answer any questions or issues we might have. best in the North Texas area.. The staff is great, fast and always available to to answer any questions or issues we might have. More
by WRIGHT5738
Employees Worked With
September 15, 2023
Kudos to Denise Watson and all the other ladies working there. Especially the lady who is cleaning and keeping that place super tidy. there. Especially the lady who is cleaning and keeping that place super tidy. More
by US
September 15, 2023
Everyone is very polite and quick when I go in. My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow off valve instead of all of the issues so once I picked it up and got home I still had noises that I took it in for the first time. I called them and had to schedule another appointment for a week later since I had to have a loaner as they don’t look at the cars same day, they are at least 2-3 days out once you drop your car off to be looked at. even tho it was frustrating having to wait to have it looked at I will still always have my car serviced here. They fixed everything and followed up and had great communication throughout the process. More
by alacek24
Employees Worked With
