Brandon Tomes Volkswagen of McKinney

I like the friendship extension. and warranty system plus how easy especially Waco yea yea and warranty system plus how easy especially Waco yea yea More

They were professional in their dealing. I was able to make the deal I wanted. Gary did an excellent job of handling my questions. I was able to make the deal I wanted. Gary did an excellent job of handling my questions. More

This dealership is amazing. Customer service is amazing. As soon I pull my car in, it was someone waiting to serve me. And while I was waiting, there was someone coming to check Customer service is amazing. As soon I pull my car in, it was someone waiting to serve me. And while I was waiting, there was someone coming to check on me and they offered me a ride to wherever I wanted to go. Comfortable showroom as well. More

The new GM is moving things in the right direction. Prior, service department had poor customer service and terrible communication skills. Now, they are getting better at communication, explaining time Prior, service department had poor customer service and terrible communication skills. Now, they are getting better at communication, explaining timelines, and service work completed. More

Clean and Joshua is very much professional. Did the extra little things that matter. The sales reps were friendly. No appointment and still got last minute maintenance service. Did the extra little things that matter. The sales reps were friendly. No appointment and still got last minute maintenance service. More

Waco from the Service Department at Brandon Tomes Volkswagen of McKinney He ROCKS! As my service advisor, he provided outstanding customer service and went above and beyond to make sure my veh Volkswagen of McKinney He ROCKS! As my service advisor, he provided outstanding customer service and went above and beyond to make sure my vehicle was well taken care of. Not only did he keep me informed throughout the entire process, but he also took the time to explain everything clearly and answer any questions I had. It’s rare to find someone who is so professional, knowledgeable, and genuinely committed to customer satisfaction. His communication and attention to detail gave me complete confidence that my vehicle was in good hands. Thank you, Waco, for your dedication and exceptional service. Your hard work and commitment to your customers do not go unnoticed. Brandon Tomes Volkswagen is fortunate to have you on their team! Waco from the Service Department at Brandon Tomes Volkswagen of McKinney absolutely rocks! As my service advisor, he provided outstanding customer service and made sure I was informed every step of the way regarding my vehicle. Not only did he communicate clearly and promptly about the status of my car, but he also took the time to answer my questions and ensure I felt confident throughout the entire process. It’s rare to find someone who genuinely cares about their customers. Waco went above and beyond to make the experience stress-free and positive. I truly appreciate his professionalism, attention to detail, and dedication to customer satisfaction. Thank you so much, Waco, for taking such great care of my vehicle. Brandon Tomes Volkswagen is fortunate to have someone like you on their team! More

We had such a great experience using Bobby as our salesman throughout the process of buying our 2026 Atlas. He was very patient and helpful. He also really worked with us to get the most for our trad salesman throughout the process of buying our 2026 Atlas. He was very patient and helpful. He also really worked with us to get the most for our trade-in and keep our car payments within our budget. More

Waco Wright was friendly and respectful writing the service order. Additional service needed was suggested & performed while I waited. Waco went above and beyond when he replaced the dead battery in my service order. Additional service needed was suggested & performed while I waited. Waco went above and beyond when he replaced the dead battery in my key fob before I left the dealership. I will definitely be back to Brandon Tomes VW in McKinney. More

I like everything, Mr Garrett was so nice, he listened to my problem & say no problem we take Care it, he loaned a car & we left so happy thank you my problem & say no problem we take Care it, he loaned a car & we left so happy thank you More

I have bought two cars there and that experience has been fine. The service team, so far, has been fine. My issue is with Volkswagen company. The cars take more maintenance than other manufacturers I be fine. The service team, so far, has been fine. My issue is with Volkswagen company. The cars take more maintenance than other manufacturers I believe, and I believe that keeps maintenance costs at a higher level than others. But my real objection is losing my remote start. According to my window sticker, I paid $450 up front according to the OPTIONS section, and they took it away recently. There is nothing on the window sticker or in the manual that states the option is time limited. This one will probably be my last VW. More