Brandon Tomes Volkswagen of McKinney

I worked with Perry over the internet as I am from Houston. He was always prompt with replies and earned my business by working with me on price and trade-in. After the sale, Susan in Finance helped Houston. He was always prompt with replies and earned my business by working with me on price and trade-in. After the sale, Susan in Finance helped by taking the time to find me the best rate possible. Doug in Customer Service was patient with me as he went over the myriad of controls and settings on my new Touareg. He has even contacted a dealership in Houston to take care of the first maintenance visit for the vehicle. Why did I drive to McKinney to buy a Volkswagen? The two dealerships in Houston I stopped by didn't seem very interested in my business. The McKinney VW website has a chat option that puts you almost immediately with a salesperson that is interested in selling a vehicle. When I arrived at the dealership Perry had the vehicle ready for a test drive and easily answered the questions I had. All in all, a low pressure car buying experience that exceeded my expectations. Thanks, McKinney VW! More

As a result of a positive sales experience, we again drove from Shreveport, Louisiana to McKinney, Texas to purchase a second Jetta two months after our first purchase. Their prices and selection canno drove from Shreveport, Louisiana to McKinney, Texas to purchase a second Jetta two months after our first purchase. Their prices and selection cannot be beat! And Willie is a great salesperson! More

Overall I have been very pleased with this dealership. This is the second car I purchased from them and thus far the best dealership experience I have had. Any issues I have run into with them have been r This is the second car I purchased from them and thus far the best dealership experience I have had. Any issues I have run into with them have been resolved in a timely fashion as well. More

I had an outstanding experience working with Kevin and the whole Mckinney Volkswagen team. This was by far the easiest vehicle purchasing process I have ever been through. Overall, shopping at Mckinney Vo the whole Mckinney Volkswagen team. This was by far the easiest vehicle purchasing process I have ever been through. Overall, shopping at Mckinney Volkswagen was very low pressure and the whole staff was more than willing to do anything the could to make my car buying experience truly remarkable. I will definitely be back for another purchase in the future and I would recommend this dealership to anyone in the market for a Volkswagen. More

We received excellent service at McKinney Volkswagen. Although we are from Shreveport, this is the second car we have purchased from McKinney because of their friendly staff and unbeatable prices. When w Although we are from Shreveport, this is the second car we have purchased from McKinney because of their friendly staff and unbeatable prices. When we arrived the car was waiting for us to test drive, and the purchase was hassle free. More

I had a wonderful experience at McKinney VW. This was my first car purchase after filing bankruptcy nearly four years ago. I was ecstatic when Alex told me they could work with me. Alex, is absouletely wond first car purchase after filing bankruptcy nearly four years ago. I was ecstatic when Alex told me they could work with me. Alex, is absouletely wonderful he made sure to get me the car that I wanted at the price I was willing to pay. His level of customer service should never go unnoticed he truly cares about his clients. Tim in financing is also great and professional, he went over the paperwork well and in a timely manner. My car was brought in from out of the area, when I arrived it just sparkled in the show room awaiting for its new driver. Since Alex was with another client when I arrived another sales consultant (Peregrin Guillen)offered to show me the car and go over it while waiting for the Customer Relations Manager (Doug Lucas) to arrive. Peregrin did a great job at showing me the car and was very friendly. When Doug showed up he finished going over the cars features, set up my blue tooth and I was set to drive off the lot. This sale was a group effort (sales & finance) at McKinney VW part and I would like to truly thank everyone from the bottom of my heart. In no way do I feel like I got screwed! More

We were able to go in and purchase a vehicle with no hassles. The vehicle desired was not at this location. They quickly located a vehicle meeting our standards and made all the arrangements to aquire i hassles. The vehicle desired was not at this location. They quickly located a vehicle meeting our standards and made all the arrangements to aquire it at this location. We did not do the "price haggeling" that is done at other dealerships. This was the easiest care buying experience I have ever had. More

Mr. Willy Castillo – Mr. Castillo did an excellent job. He welcomed us at the front door and provided good information related to various options and colors for the Jetta model along with a test drive and He welcomed us at the front door and provided good information related to various options and colors for the Jetta model along with a test drive and warranty information. He also helped negotiate a final price with the sales manager. He worked painstakingly in order to get our car ready around closing time by changing license plates and authorizing to take our car before signing the final documents with the business office and scheduling an appointment with Doug. He also had to arrange a minor repair of the gas cover with the service department and also arranged a ride for me to go home in his own car. He knows what it means to take care of a customer. While the service department personnel and customer pick up and drop off personal told him that their job is to take care of service department instead of taking care of sales customers, Mr. Castillo helped me. Ms. Susan Johnson- She was well prepared with her documents and covered all aspects by providing an excellent explanation. She sold us on the extended warranty without using any sales gimmicks or scare tactics. We enjoyed our conversation with her and found her very easy to work with. I have the following suggestions for the Dealership Owner/President: 1. Salespeople need to be supported by all other dealership departments because they are the ones that bring in the revenue. 2. Everyone should respect and listen to the sales person as long as they are working to take care of a customer. 3. Be flexible in solving problems related to customer service. 4. Customers want to close a transaction as fast as possible and don’t want to wait more than two hours to finish a deal. 5. Anyone who does not take care of the customer should not be a part of your organization, especially in this current economy with over 9% unemployment and major financial difficulties for car dealers everywhere. More

The dealership was great to work with from the time we walked through the front door until the deal was approved. Our sales rep Joe Luna was fantastic, and I would recommend him to anyone. I will most l walked through the front door until the deal was approved. Our sales rep Joe Luna was fantastic, and I would recommend him to anyone. I will most likely buy from Joe and the dealership again in the future. The finance department was also most helpful in getting us a great rate on the vehicle. I have no complaints whatsoever-it was an excellent experience working with Joe Luna and McKinney Volkswagon. Sincerely, Kevin Ford More

We've bought a number of cars over the years, and this is the first time we were both completely comfortable with the entire sales process. From the time I first walked in the door, Alex was friendly, perso the first time we were both completely comfortable with the entire sales process. From the time I first walked in the door, Alex was friendly, personable, and very knowledgable about his product. Alex very very attentive and listened to what we were saying. This allowed him to understand how to craft the best "deal" for us. I've been in Large Account Sales for a number of years, and I was impressed by Alex's demeanor and professionalism. I would highly recommend him and the team at McKinney VW when you are looking for a new (or used) car. More