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Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,352 Reviews

3600 S Central Expy

McKinney, TX

75070

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Showing 1,352 reviews

July 14, 2023

Preston was awesome! He helped us get our 2023 VW Tiguan! We drove from Oklahoma and the whole team here was very accommodating! We are so happy! More

by Justinmgarcia20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston House, Amos Bowen, Carlos Benavides, Saud Fuad
Jul 14, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Justinmgarcia20, thank you for sharing 5-stars! We're glad to hear Preston is awesome and the rest of our team is accommodating! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 13, 2023

I had a very poor experience when getting my 100k mile service on my golf. I made an appointment online, which turned out to be useless. I think someone should have blocked that as an option as they had a More

by Lauren37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Bortz
Jul 18, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Lauren37, we apologize that your family had a less than pleasant experience with us in service. We’ve passed your feedback along to our leadership and our Service Director, Cody Griffin noted that he reached out via the phone number we have on file, but has not had success connecting with you to discuss the visit. As such, Cody wanted his direct contact information left behind so that you may reach him at your convenience. You may always reach Cody directly at cgriffin@tomesautogroup.com or (972) 632-2022. Cody is anticipating your contact. Talk soon. Best wishes.

July 13, 2023

Awesome experience with the team who received and completed the service with continuous updates till my rare tires claim issue resolved and installed. I would like to refer Mckinney VW service centre More

by ugraju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bunker, Tj Ashraf, Carlos Benavides, Cody Griffin, Lane Morgan, Shane Potts, Garrett Bortz, Jonathan Crooks
Jul 13, 2023 -

Brandon Tomes Volkswagen of McKinney responded

ugraju, thank you for sharing 5-stars! We're pleased to hear our team provided an awesome experience and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 13, 2023

Jon met me and went over everything that I needed done. Jon was so great. More

by ANTHONY.BLANDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Griffin, Shane Potts, Garrett Bortz, Jonathan Crooks
Jul 13, 2023 -

Brandon Tomes Volkswagen of McKinney responded

ANTHONY, thank you for sharing 5-stars! We're glad to hear Jon was great! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 13, 2023

Shane was very helpful and nice during my visit. Really helped a lot with my car issue More

by Leave me alone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Griffin, Shane Potts, Garrett Bortz, Jonathan Crooks
Jul 13, 2023 -

Brandon Tomes Volkswagen of McKinney responded

AGUSTIN, thank you for sharing 5-stars! We're pleased to hear Shane is helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 12, 2023

I feel like my service advisor Shane provides an excellent customer service experience. He allows me to feel heard, respected and has instilled trust in him and the dealership. I would not keep co More

by LCUYLER1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Jul 12, 2023 -

Brandon Tomes Volkswagen of McKinney responded

LCUYLER1961, thank you for sharing 5-stars! We're pleased to hear Shane provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

Jul 13, 2023 -

LCUYLER1961 responded

You are most welcome!

July 12, 2023

It was my first time having to do service on my car everything went well pretty fast and quickly. More

by DIANAL.1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior,
Jul 12, 2023 -

Brandon Tomes Volkswagen of McKinney responded

DIANAL, thank you for sharing 5-stars! We're happy to hear our team provided quick service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 12, 2023

Josh was great. I came in and knew exactly what I wanted and he delivered. I am very happy with my purchase and very happy with my experience at Volkswagen McKinney. More

by PRADOHANAH2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Johnson, Justin Bunker, Bobby Heck
Jul 12, 2023 -

Brandon Tomes Volkswagen of McKinney responded

PRADOHANAH2014, thank you for sharing 5-stars! We're happy to hear Josh provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 12, 2023

Jonathon was very kind and made my experience exceptional. He made sure to keep me informed during the process of having my car serviced More

by becky6554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon crooks
Jul 12, 2023 -

Brandon Tomes Volkswagen of McKinney responded

becky6554, thank you for sharing 5-stars! We're pleased to hear that Jonathan was kind and made your experience exceptional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 12, 2023

Preston is the best one to work with. Preston got me the deal I was looking for. Preston and his team went above and beyond to get the deal done. More

by rhwade575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bunker, Chase Windham, Preston House
Jul 12, 2023 -

Brandon Tomes Volkswagen of McKinney responded

rhwade575, thank you for sharing 5-stars! We're happy to hear Preston and the rest of our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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