Brandon Tomes Volkswagen of McKinney

Our sales rep, Willie, went above and beyond to ensure we drove away happy and satisfied with our decision in buying a new car. He was very thorough and patient in guiding us through the process. He made us drove away happy and satisfied with our decision in buying a new car. He was very thorough and patient in guiding us through the process. He made us feel welcome from the beginning and earned our trust all the way through. We are very satisfied with our purchase and thankful we got to work with Willie through this car-buying process. We definitely will be referring friends to this dealership! More

BEST car buying experience I have ever had!!!!! Randall Reed Volkswagen really knows how to deliver customer service. They are honest and respect your time. The dealership was very clean and friendly with Reed Volkswagen really knows how to deliver customer service. They are honest and respect your time. The dealership was very clean and friendly with lots of color. I genuinely had fun buying a car. I would recommend them to everyone. Thanks Willy Castillo, Joe Verhey and Davey! More

It was a very enjoyable experience working with Tommy Irvin. He was quite helpful, friendly and knowledgeable. A man of integrity. As a whole, the dealership provided excellent service and a pleasant env Irvin. He was quite helpful, friendly and knowledgeable. A man of integrity. As a whole, the dealership provided excellent service and a pleasant environment. The customer seems to come first at this dealership. I would recommend buying a vehicle from this dealership and in particular, Tommy Irvin. More

Very positive purchase experience. Travis was personable and knowledgeable on both product and process. Having worked in automotive and related industries, I appreciate dealing with people who also know th and knowledgeable on both product and process. Having worked in automotive and related industries, I appreciate dealing with people who also know the business and can address questions effectively. Susan was similarly engaging and efficient. I had done my research and knew the car I wanted, and was therefore pleased that the other steps proceeded smoothly. More

As a 42 yr old professional who works with a large Fortune 100 corporation in a sales based division, I understand the sales business. I can honestly say that of all the car buying experiences I have Fortune 100 corporation in a sales based division, I understand the sales business. I can honestly say that of all the car buying experiences I have had in my 42 years all over the state of Texas and South Carolina, this was by far the absolute best and most comfortable buying experience I have had. I attribute this to the comfort part of my statement. Right from the very beginning, from the very first contact Mr. Owens made with me, the communication was in such a manner to make me, the customer, not feel as if the dealership was desperate for a sale and only interested in the sale, but was such that it made me feel as if they were interested in me as a customer now and from here on. In this day and time with an immense lack of trust in big businesses, especially sales based businesses, that factor, the comfort factor is immensely important to capture not only the sale, but the customer. Further, in this day and age of web based communication, word of mouth can spread more rapidly than at any other time in history. Because of that, a single bad experience by one customer, whether true or not, could cost an organization hundreds of thousands of dollars in sales. Comfort is by far the main reason I continued to speak with and ultimately purchase my vehicle from Mr. Owens and Randall Reed. The attention to detail from introducing me to the service manager to showing me everything I needed to know about the new car and down to going on a search for a very nice key chain were all part of a great buying experience. However, any dealership can do that. What Mr. Owens and the staff at Randall Reed did was ensure me and communicate in such a manner that I didn't feel as if they were there to just take my money, sell me a car, and forget about me once I drove out. Great job. More

They were all very friendly and let us look around as long as we wanted with no pressure. When we were ready we could drive all the cars we wanted. Financing was easy and painless. Great all around exper long as we wanted with no pressure. When we were ready we could drive all the cars we wanted. Financing was easy and painless. Great all around experience. I have already recommended the dealership and my salesman. More

The most fun I have had purchasing a vehicle in a long time. Joe Woodward was great to work with from the test drives to the final price negotiation. Joe from Finance continued this great experience mak time. Joe Woodward was great to work with from the test drives to the final price negotiation. Joe from Finance continued this great experience making the finance process completely painless. I would highly recommend this dealership if you are in the market for a new VW. More

Willy was fantastic to work with, anyone that goes to VW of McKinney should definitely work with him! He made the process quick and easy! of McKinney should definitely work with him! He made the process quick and easy! More

It was a very easy purchasing process. Everything was clearly explained and the team was extremely accommodating. We would definitely work with them again in the future. clearly explained and the team was extremely accommodating. We would definitely work with them again in the future. More

This is my second car I have bought from Willy Castillo. He is an excellent sales man and will go the extra mile to meet your needs hands down. Not only have I bought one from him but my parents and friend He is an excellent sales man and will go the extra mile to meet your needs hands down. Not only have I bought one from him but my parents and friend have. I would recommend him anyone. Excellent car buying experience. More