Brandon Tomes Volkswagen of McKinney

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a very pleasant experience! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Routan SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Dave Snow and the rest of us at McKinney Volkswagen. We are pleased to hear you had an excellent experience! Do not hesitate to contact Dave, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Bobby Owens, Jeff French, and the rest of us at McKinney Volkswagen. We are pleased to hear you had an exceptional purchase experience! Do not hesitate to contact Bobby, Jeff, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Beetle 2.5 with Sound & Nav! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Brenda Rhode and the rest of us at McKinney Volkswagen. We are pleased to hear you had a such a positive purchase experience! Do not hesitate to contact Brenda, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Beetle 2.5! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a really pleasant experience! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Passat! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Jeff French and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience with all of our employees! Do not hesitate to contact Jeff, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Raptor! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had another great experience! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new CC Sport Plus! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had two great experiences! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new CCs! Douglas Lucas Customer Relations Manager McKinney Volkswagen

Brandon Tomes Volkswagen of McKinney responded

Hello, my name is Douglas Lucas, and I am the Customer Relations Manager at McKinney Volkswagen. I read your review about your experience with our Service department, and I do want to apologize for the inconvenience you were put through. As one of our customers, we do want to ensure that your car’s issues are addressed, and addressed properly. As a Volkswagen service department, we can provide basic service on any make vehicle (oil changes, tire rotations, etc). But, when parts are required that can impact the warranty of a vehicle, we sublet the work out to an authorized service department for that particular brand. That protects the owner, or potential owner if it is one of our in-stock pre-owned vehicles, down the road. In this instance, we will be happy to receive the car, send it to our company’s Audi store to have the appropriate work completed, and bring it back to our location so you may pick it up directly from us. We can schedule a day/time to receive your car at your convenience. I can connect you with Dmitriy Finkler, our Service Drive Manager, to set that up. We do always recommend using an authorized service center for one’s particular vehicle make so that the work is performed by technicians certified in that particular brand. And we do have within our auto group the highest rated Audi dealership in the state of Texas, Boardwalk Audi, only a short drive from our store. We will speak with our call center operators to let them know about this clarification, so they can ensure our customers are treated as our customers. Again, on behalf of our management team, I do apologize for your inconvenience, and I do thank you for bringing this to our attention. Please contact me at your convenience, so we may proceed to address that engine light on your Audi.