
Brandon Tomes Volkswagen of McKinney
McKinney, TX
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I had been dreading trying to trade in my car for the past year as I was upside down on a car that was slowly causing me serious issues. I finally sent an email to McKinney VW a couple of months ago and past year as I was upside down on a car that was slowly causing me serious issues. I finally sent an email to McKinney VW a couple of months ago and was contacted by Dave Snow. I still was leary about wasting his time and mine as I was certain no one could help me out of the situation without allot of money down or extremely high monthly payments. Finally after the 91 degree heat hit and no A/C, I called Dave and told him about my trade in and financial concerns. Within 24 hours he had found me a 12 VW Golf, paid off my trade in, and kept my payments at a monthly amount that I could handle. I have finally found a salesman that I trust and enjoy talking to, as well. I will never work with another dealership again as long is Dave is selling cars!!! Thank you Dave for not giving up on me not calling you back and for doing something I was certain couldn't be done! Sincerely, Joetta Nixon More
I highly recommend McKinney VW if your VW needs to be repaired or serviced. I've known Steve Mulholland for years, and he's always provided great customer service, and I've experienced the same from Gen repaired or serviced. I've known Steve Mulholland for years, and he's always provided great customer service, and I've experienced the same from Gene May. They have provided customer service which goes beyond what is required. More
Finally a GREAT car buying experience! Went to Nissan next door and was so annoyed with their games that I decided to NEVER buy a Nissan. Am very happy with my decision to purchase a new 2012 Jetta SE! next door and was so annoyed with their games that I decided to NEVER buy a Nissan. Am very happy with my decision to purchase a new 2012 Jetta SE! No games on price, I told them what I found on the internet and was willing to pay and they agreed on the price and did not play any games with me. Financing was surprisingly the same way. Went over the options as they are required but didn't waste hours of my time doing so. Didn't pressure me into buying things I didn't want or need. Very impressed with both the car and the level of service I received. Bobby Owens was excellent to work with and took great care of me! It truly was an excellent experience! Thanks again McKinney VW and Bobby! More
Great Dealership. I appreciate the fact that the sales personnel are trained on the complete vehicle and go over the features. The dealership is always clean and comfortable. personnel are trained on the complete vehicle and go over the features. The dealership is always clean and comfortable. More
Our experience on 5/22/2012 was a very good one. Josh is kind, friendly and most of all genuine and honest. He is a pleasure to do business with and has a great sense of humor. This is our 3rd VW to purchas kind, friendly and most of all genuine and honest. He is a pleasure to do business with and has a great sense of humor. This is our 3rd VW to purchase over a span of 10 years and Josh and the staff at McKinney Volkswagen have come in first, hands down and treat customers right. I would encourage any customer to visit them and they will get a friendly welcome and a great deal at this dealership. Thanks again to all of you for your kindness and help. Jan, Madison and Louie Torres More
My wife and I purchased our first Volkswagon this past month and had a great experience working with Bobby and the team at McKinney Volkswagon. Bobby was very friendly and patient showing us all the feat month and had a great experience working with Bobby and the team at McKinney Volkswagon. Bobby was very friendly and patient showing us all the features without feeling pushed into purchase. We also found the sale process to be extremely hassle-free and fair. We would highly recommend to our friends and family. More
We had a great car buying experience. Everything was done in a timely manner, and we did not have to spend all evening at the dealership. I love my new Passat. done in a timely manner, and we did not have to spend all evening at the dealership. I love my new Passat. More
Dmitriy was very knowledgable and helpful from our first contact via phone. He was of great assistance as I had just purchaced the car and needed to really review its status of upkeep. He has a passion abou contact via phone. He was of great assistance as I had just purchaced the car and needed to really review its status of upkeep. He has a passion about these cars that really improves the customer experience. The service bay was nice and clean, I also had a good experience with your parts department, and was happy to see that they had the air filters on hand for my Phaeton. I've visited your dealership before and was impressed with the level of care you take with new car customers. My daughter's mom is looking for a gently used Tiguan and we plan to visit your dealership soon! I think the review form you use with it's required registration skews results. I would think that only persons like myself (very happy) or persons unlike myself (very grumpy) would take the time to do the additonal peice of registering. Cutting you out from a lot of data in the middle. More
This is my second review that I have written for McKinney Volkswagen. The first review was immediately following the purchase of my 2008 Jetta (which occurred in early February 2012) and reflected the positi Volkswagen. The first review was immediately following the purchase of my 2008 Jetta (which occurred in early February 2012) and reflected the positive experience that my wife and I had. Post-purchase, however, is a completely different story. More than 3 months and 3 temporary tags later, I still don't have my license plates. I have called upwards of 40-50 times trying to get some color on the situation but get the same run-around each time. Never once in the 3+ months has McKinney Volkswagen reached out to fill me in on the status of my situation; instead it’s me probing them multiple times each day receiving excuses rather than resolutions and countless false promises to “find out what’s going on and give me a call back”. The bottom line is that once their sale was made, they lost incentive to remain courteous or helpful. It’s disappointing that such a pleasant purchase has been erased by the disastrous experience since. More
After deciding to purchase a 2012 Golf, I started shopping online for the perfect one and found it at McKinney Volkwagen. A prompt reply to my email inquiry from Jeff French was welcoming and very he shopping online for the perfect one and found it at McKinney Volkwagen. A prompt reply to my email inquiry from Jeff French was welcoming and very helpful, never pushy. Several emails were traded during the week, and we got together to seal the deal. The dealership's friendly and efficient staff made the whole car-buying process a joy! In a matter of hours, I drove away in my dream car (purchased at a great price), and looking forward to my already scheduled first service appointment. I would confidently recommend McKinney Volkswagen to anyone! More