Brattleboro Subaru

Best car buying experience of our lives! Let's face it - no one likes car shopping - it is stressful! The fast talk and confusing statements, options, financing, leasing - so much to take in! Let's face it - no one likes car shopping - it is stressful! The fast talk and confusing statements, options, financing, leasing - so much to take in! If you truly want to avoid all that, have fun, an informed - un-rushed - un-pushed - un-confusing experience - GO TO BRATTLEBORO SUBARU! Billy, John, and the whole team took the time, answered a million questions and made this the best car buying experience in our lives! We are faithful Subaru customers and now we will ONLY buy here! More

This is a terrific team! This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, Luke, and Niz-- you are all very professional and fantastic representatives of your company. I have a Forester now that I absolutely love and that is the perfect fit for my family and our budget. Thank you so much-- we'll see you next time we buy a car. You are our car dealer for life! More

Went in too look...left with a used car we wanted. My wife and I were in search of a used Subaru (Forester or Outback) to replace my 2001 Outback that had given good service and is the car you want to My wife and I were in search of a used Subaru (Forester or Outback) to replace my 2001 Outback that had given good service and is the car you want to drive in snow and bad weather in Vermont. I am a social scientist and so do research before any major purchase. I searched the internet within reasonable travel and did my own comparisons of similar cars. We knew the specific cars we wanted to see before calling dealers. We had visited the dealer from whom I had bought the 15 year old car. We called ahead to Brattleboro Subaru and another dealer for the late afternoon of the same day. My call reached Laura Chapdelaine. I gave her the parameters we were looking for and the stock numbers of the specific cars we wanted to see. Laura indicated she would be ready to work with us when we arrived. We found her delightful to work with. The cars we had identified were ready to go on test drives. Importantly, the test drive included both paved and gravel roads, including some good pot holes. My wife did the majority of the driving as she has chronic pain that was going to be the determiner of which model we chose. The Outback was best for her back. During our interactions with Laura during the test drives and back at her desk, I confirmed a first impression that she was a good listener and genuinely interested in supporting us in finding the car we wanted and answered our questions honestly. She sensed that we liked the car we bought. I had looked at the prices carefully and knew that Brattleboro's prices were lower than other dealers. We decided to buy a 2014 Certified Pre-Owned Outback with 31K mile and skip going to the other dealer because my search had found that their prices were higher on comparative vehicles. A wonderful retired gentleman was just returning from delivering another car. He followed us the 50 miles home, changed the plates from the old car to the new and then drove the old car back as a trade in. Laura has been very good at following up with us. She is becoming a friend, and we feel that she will continue to take care of any needs we have in future. All-in-all, buying our car was a pleasant experience in addition to getting what we wanted at a good price. More

Great Experiance We called ahead and made an Appointment to trade my 2012 Impreza that I had only for one year for a Forester, as I wanted a car that was higher off th We called ahead and made an Appointment to trade my 2012 Impreza that I had only for one year for a Forester, as I wanted a car that was higher off the ground, Went in and tried out one and that is the one we bought Got a fair price for my Impreza and took the Forester home that night , everyone there was very helpful and friendly!! More

Recent purchase of 2016 Subaru Outback We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new car price and the trade-in value for our 2005 Outback was far better than the pricing we received at another dealership. When we picked up our new car, the process for handling the business end of the deal was smooth and painless. John was extremely helpful in teaching us about all the car's features and giving us helpful tips about the car. He also assured us that we could call him at anytime with questions/issues. Overall, this is a great place to buy a car. More

Excellent experience from start to finish On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least t On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least the next day. Within 20 minutes, Amy had emailed me to let me know the Forester was still available and asking if I'd be able to drive out to view it. I explained that I lived a ways away and wouldn't be able to make in until at least Monday. Before the dealership had even opened, she made arrangements for me to put a hold deposit down and view it then. When I arrived, Amy greeted me and introduced me to Billy in sales. He did a great job showing me the vehicle, answering in detail all questions I had, and negotiating a great rate for me. He was very honest and forthright about everything upfront. I also met with Niz, the money manager, who explained each document he had me sign as well as the various warranty policies in detail. It was a great experience and I was glad I drove out to Brattleboro from about 75 miles away for a great deal. Thanks so much! More

Superior sales staff Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online con Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online consultant, Amy, answered my inquiry immediately and followed up with subsequent (not harassing) emails to determine what my needs were. I made an appointment and met with Laura who continued the attentive and excellent service. I was struggling with choosing between the Legacy and Cross Trek Laura, with careful and intuitive insight, helped me choose the right car for me and purchase it with as little inconvenience as possible. I felt, from beginning to end, I was working with ready made friends. I could not be happier with my experience at Brattleboro Subaru. I recommend them highly and without reserve. More

We liked them so much we bought 3 cars in 1 week! We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked th We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked the car so much he went to Brattleboro and ended up getting one at a way better price than the other dealer had offered my daughter. They beat the other dealers price by a lot and didn't even know what the offer was! I even traded in my almost new car because I liked the Impreza so much more than my 2015 Nissan. Matt Verge has been an excellent sales man. Always to our questions and quickly. When there was an issue with my daughters insurance he sat and helped us find new insurance. Everyone was so helpful through the whole process. It was not like buying from the other dealers in the area. If you need a new car.. come to Brattleboro Subaru! Ask for Matt! More

WOW the best experience ever!!!!! Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days prior. Spoke with John McLean that evening after hearing the ad, made a time to be back down there on Saturday, Drove 2 hours down, was late but John still was waiting for us with the car we talked about parked right up front. don't mind saying so, I am 50 years old and have bought a few cars over the 25 plus years we have been married. NEVER have we felt so relaxed in a dealership. After we ripped John down and agreed on terms, by the way it was actually fun, went into see Chris Havey in finance and on the way got intruded to the owner John Sciacca and ended talking with him for close to half hour or more. Other dealers that i have met the owner it was thanks for your business and move on. Mr. Sciacca made us both feel so welcome and appreciated us being there. When all paper work was done, Mr McLean said they would now prep the car, here are the keys to a loaner if we wanted to go have lunch. left for a couple hours,car ready. All future Subaru"s WILL be purchased at Brattleboro Subaru!!!!!!!!!! More

Great experience John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept me informed on the status of my order. When we went to pick up the car, he spent at least two hours orienting us to all the features. He also gave us his cell number to call in case we had additional questions. We are very pleased with the car, the buying experience and the dealership. I would recommend Brattleboro Subaru to anyone interested in a Subaru. More