Brattleboro Subaru

Blatently Lied to us. Me and my wife were looking for a used car and had Laura as a sales person. Although she was very nice, we were lied too directly. Glad we have a cred Me and my wife were looking for a used car and had Laura as a sales person. Although she was very nice, we were lied too directly. Glad we have a credit monitoring company. We needed a day to discuss our deposit and finance options and were told they would do a soft enquire on our credit report but that was not true. Even after stating we DID NOT want to do a hard enquire unless we were sure we were going to purchase. This morning, we were getting ready to drive to Brattleboro Subaru with better than half the price of the vehicle as a down payment. Glad our Credit monitoring company emailed us just before we left this morning. It was a hard enquire and lowered our score 2 points. This is totally unacceptable! I called and was told by Laura that finance tells them it's a soft enquire. So I guess there is a huge communication problem at the dealership seeing it is and was an absolute hard enquire! We feel truly misled by the sales person and feel they totally down right lied to us! We will not now or ever deal with this dealership again! You were warned. Don't be misled. More

Great experience from beginning to end Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within 100 miles of my hometown. From my very first conversation with Amy Ciccone, Br Leased a 2016 Legacy Premium. I contacted all Subaru dealerships within 100 miles of my hometown. From my very first conversation with Amy Ciccone, Brattleboro Subaru was one of the best dealerships to work with, including searching the entire New England inventory database for me even though I suspected she never believed I would drive the 100 miles to buy a car from them. I negotiated everything via phone and email with Mike Masters and Jason Reynolds in advance of even arriving at the dealership. I have dealt with over 40 dealerships in the last 4 years for my cars, my wife’s cars, and cars for friends and family. As such, I have become pretty skeptical of good deals having seen some shady activities and efforts. Needless to stay, I was ecstatic when the “too-good-to-be-true” offer from Brattleboro was, in fact, 100% true. They were able to offer me a deal that had other dealers literally laughing when I price-shopped it around with each other dealer telling me to give them a call back when this deal turns out not to be true. Jason Posternak was the sales/finance manager. It was the same laid-back, painless, friendly experience with him as with Amy, Mike, and Jason Reynolds, having a nice conversation about hobbies, family, and life in Boston. I love my Legacy and in addition to recommending a 2016 Legacy, I HIGHLY recommend Brattleboro Subaru. More

Money oriented I bought a new car from them and traded in my old one. I am a long time customer of the dealership and expected them to treat me fairly. However, do t I bought a new car from them and traded in my old one. I am a long time customer of the dealership and expected them to treat me fairly. However, do to a mistake on my part in valuating my car they took advantage of me. On top of that despite knowing they had a good deal on their hands they further nickeled and dimed me. They didnt lie to me or anything, they just didnt say anything to correct me.Instead they pushed to see how much more money they could get. So I learned a lesson that they are not customer oriented at all but bottom dollar people. which I guess works for them, but will I purchase any other cars from them , I'm not sure. Check the value on 2008 Subaru Outback limited with auto start, in good condition with 114k miles. They bought car for 6k , listed for over 10k within 2 days. More

Friendly and honest sales. The sales person, Ian was very helpful. He was not only patient but also very professional. He was very knowledgeable about the cars. He was able t The sales person, Ian was very helpful. He was not only patient but also very professional. He was very knowledgeable about the cars. He was able to answer all my questions without checking with others because he was very familiar with it. The GM/owner was very helpful helping me searching my car as well before I talked to Ian. More

"E-mailed me when the car I was looking for came in on trade I am grateful to Billy Boutilette for locating a used Forester within my budget and for attending to all the details to bring it up to dealership qual I am grateful to Billy Boutilette for locating a used Forester within my budget and for attending to all the details to bring it up to dealership quality. It was clean and we could tell it had been waxed and the wheels wire brushed. Those kinds of little details mean a lot, but of course it is the mechanics that count and the service department did a lot. Being a Subaru, I am hopeful it will last a long, long time. Billy was very sincere and helpful, making the process as smooth as he could. He was also personable and a good salesperson, reflecting very well on Brattleboro Subaru. More

Very happy with our buying experience at Brattleboro Subaru Did not think we were prepared to purchase a newer car but sales consultant Ian Findlay and his associates brought us through the whole process. His e Did not think we were prepared to purchase a newer car but sales consultant Ian Findlay and his associates brought us through the whole process. His easy manner and understanding of our financial situation gave us the confidence to now own a good reliable car with a 2 year full warranty and as we all know when things are tight that kind of reliability is worth a lot. More

Purtchase of used car My sales man was very helpful, very honest. I did not feel like I was being pressured into my purchase or into something I could not afford. There was My sales man was very helpful, very honest. I did not feel like I was being pressured into my purchase or into something I could not afford. There was no games or issues. Everything went smoothly. The salesman John Mclean went above and beyond to make sure I had a pleasant visit and purchase. I was very well taken care of and feel confident going back in the future. More

Poor experience with salesman We came to Brattleboro Subaru on August 25th expecting the kind of quality service we get at our normal Subaru dealership. We'd seen a few used cars w We came to Brattleboro Subaru on August 25th expecting the kind of quality service we get at our normal Subaru dealership. We'd seen a few used cars we liked online and figured it was worth the 3-hour drive if we could find a good quality car within our price range. There were a few hiccups with the listings that seemed like honest mistakes - one car we were looking at had been taken to another lot to have work done, another was actually a manual transmission. Not too big an issue. However, our salesperson, Scott Wheeler, spent the entire time pushing us into two cars that were at the upper limit of our price range without pausing to look at any of the lower-priced stock (he even spent a bit of time in front of us on his laptop oohing over ones that were $1k-$2k above our clearly-stated price limit!). He didn't seem knowledgeable about the cars, either; my husband had a better working knowledge of the main issues with a few cars, including the Forester. This would have been alright if Scott hadn't been pretending like he knew more than he did; as it was, we were left with the impression that he was talking out of his xxx. We were done with Scott after he walked us between their two lots around noon or one looking for one of the cars he was trying to push on us. Eventually he realized it was in the garage in the main dealership (making the walk entirely unnecessary). The cars might have been decent, but my husband and I couldn't shake the feeling that the wool was being pulled over our eyes, and once Scott realized we weren't sold on the two cars, it felt like we were kicked off the lot. I hate to leave such a poor review at such a highly-rated and well-loved dealership, but our experience was something we expected from a stereotypical, small, private used car salesman, not the quality we've come to associate with Subaru. More

Friendly, helpful, and knowledgable. I have no complaints. They worked very hard to help me get the car that is right for me along with the financing that will work for my family. Very I have no complaints. They worked very hard to help me get the car that is right for me along with the financing that will work for my family. Very attentive! More

Great place ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. More