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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,085 Reviews

1,085 Reviews of Brattleboro Subaru - Service Center

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November 28, 2024

Car prices are always high. Service dept flunked my car for surface rust on rear rotors. Brakes had less than 13,000 miles on them since replacement. This was either a amat More

by krawczyk_paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Barkow
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Jordan is very attentive, explains everything clearly, and listens to any issues I might have questions about with the car. He is also responsive by text when things come up on the road. The dealership ha More

by svp1476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Brattleboro Subaru responded

Thank you for leaving us such a lovely review! Jordan works really hard to make sure our customers are taken care of and informed about their vehicle. Thank you for your loyalty to our dealership! It is customers like you that keep us up and operating the way we like to be! Thank you for choosing us, and we hope yo see you again in the future!

November 22, 2024

The service folks are most professional, informative, courteous. My Forester always seems happier after being tended to. I will continue to have my car serviced at Brattleboro Subaru because I trust them More

by wcbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Staff are great but every time I’ve brought my car in for work, I leave with a new problem. This has happened the last three times I’ve taken my car in for work so I am now looking for a new mechanic. More

by shabbazabba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Brattleboro Subaru responded

Hi there, I am so sorry to hear about the issues your having with your vehicle. We want to make sure all of our customers are taken care of, and we'd like to connect with you to get this issue resolved. Specifically, we'd love to have you come in so we can take a look at what's going on, free of charge. My name is Abbey, and part of my job is to respond to these reviews and get in touch with people when something like this occurs. We can't seem to find your username in our system anywhere, so I was wondering if you'd mind sending me an email directly or giving us a call at the dealership. My direct info is digital@brattleborosubaru.com and my direct phone line is 1-802-251-1000 ext. 141. Or call 1-802-251-1000 and ask for Shawn McMillan, our Service and Parts Director. We really would love to get this issue solved for you and we hope to hear from you soon!

November 18, 2024

Everyone is always polite and pleasant. The service was done as described and was actually done 2 hours earlier than they stated. More

by Wecooks.alot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Boutilette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! We appreciate your feedback! Our service team always tried to make sure our customers are knowledgeable about the work we do on their vehicles. And we try to make sure we get the job in a timely manner. Thank you for choosing us for your service need and we hope you come back to us again!

November 16, 2024

We appreciate the thoughtful, friendly service provided by Amanda and her colleagues at the service desk. They always lay out what type of work will be taking place, and they explain all charges thoroughly More

by James123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review James! we appreciate your business and willingness to leave us feedback! Our goal is to make sure our customers know what work is being done and what we charge for them. Our staff in Service is always friendly and efficient with their work. Thank you again for choosing us and we hope your return to us in the future!

November 10, 2024

prompt and efficient. Good results on my information panel which is now working quite well. More

by hillabrown
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Brattleboro Subaru responded

Thank you for taking the time to leave a review! We are so glad that you had a good experience with us! Our goal is always to make sure our customers leave here satisfied with their vehicle. Thank you for choosing us for your service work and we hope to see you again in the future!

November 07, 2024

I wrote a review two days ago that was not complimentary. The dealership contacted me instantly to rectify the problem. I went there this morning and it was like it had always been. Jordan got me in and out More

by escott3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Brattleboro Subaru responded

Thank you for this review Elaine! It is always our goal to make sure our customers are satisfied. Sometimes misunderstandings happen, and we are so glad that we could make this right for you! Thank you for being such a loyal customer to us, and we look forward to seeing you again for your next service!

November 02, 2024

Always Great Service ay Brattleboro Subaru! Every time, regardless of the work that's required. My go-to place for auto work. More

by bull73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! Our goal is to make sure our guests come to us feeling comfortable and confident in our ability to complete the work. we are glad you have had good experiences with us. Thank you for choosing Brattleboro Subaru and we hope you continue to choose us!

October 29, 2024

The staff is very pleasant to deal with and the service is the best I have had compared to any other dealership I have dealt with. I wish Subaru made a truck because then I would have all my vehicles servi More

by mbingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Brattleboro Subaru responded

Thank you for your feedback! We try hard to make sure we aren't just another car dealership. We want our customers to feel welcomed and comfortable at any stage of the car buying process or the service process. We hope that you continue to have your work done here!

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