Bravo Cadillac El Paso

Good customer service. Generally able to make appointments same day or next. Had had no issues with vehicle repairs or service. Generally able to make appointments same day or next. Had had no issues with vehicle repairs or service. More

Would like to have the delivery option once the card is completed to our job completed to our job More

Was in lobby no one bothered to attened us. Walked up to front receptionist for assistance. Once car got accepted waited in lobby where i saw every member goofing around, not one person asked i Walked up to front receptionist for assistance. Once car got accepted waited in lobby where i saw every member goofing around, not one person asked if we needed help with, not even a water. But when someone pretty walked in they where all over them More

Bad service. Terrible vehicle selection and sold me a bad non Working vehicle purchased less than 6 months ago Terrible vehicle selection and sold me a bad non Working vehicle purchased less than 6 months ago More

Thank you Mike Rodriguez for all your help with all my vehicles. The best customer service! vehicles. The best customer service! More

I’ve been in that dealership since I was six years old because my mother always like Cadillacs. And I became a customer of story Cadillac which now is bravo Cadillac. Was always really nice service my mom because my mother always like Cadillacs. And I became a customer of story Cadillac which now is bravo Cadillac. Was always really nice service my mom was a hard lady to get along with and she loved how they were treated. I went in and the finance person Henry Cordova was so rude that I don’t even want to go in there anymore. He was very nice and they when we didn’t want to purchase any of the gab or the warranties or nothing he totally changed to being rude. On a positive note the service advisor Mike Rodriguez has always been very helpful and very pleasant and respectful. Henry should learn a thing or two from him More

DO NOT USE BRAVO CADILLAC THEY DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS, MANAGEMENT IS RUDE AND UNPROFESSIONAL. CADILLACS ARE NICE BUT THEY HAVE BEEN COMING BAKCK IN FOR MULTIPLE ISSUES THAT IS WHY EVERYBO THEIR CUSTOMERS, MANAGEMENT IS RUDE AND UNPROFESSIONAL. CADILLACS ARE NICE BUT THEY HAVE BEEN COMING BAKCK IN FOR MULTIPLE ISSUES THAT IS WHY EVERYBODY IS TRADING THEM IN REAL QUICK. STAY AWAY AND SAVE YOUR MONEY. WARNING DO NOT BUY!!!THEIR SERVICE DEPARTMENT IS THE ONE WHO GAVE US THIS INFORMATION SO ITS 100% CORRECT. ALSO 3 MONTHS LATER AND WE STILL HAVE NO PLATES TO OUR CADILLAC. BRAVO IS JUST LIKE A USED CAR LOT OFF OF ALAMEDA OR DYER ***BEWARE*** To start off Teressa and Walter that are in charge of sells are very rude and unprofessional. All they’re looking to do is make sells not caring if they sold a bad vehicle that cost 150k dollars. They talk to you very rude as if your a kid and try to make their Lemon vehicles they sell if it’s not their fault, when you try to say it’s their fault, they get mad and unprofessional with every excuse why it’s not their fault in the rudest voice possible. They’re making it sound like it’s not their problem but to make another sell they will trade in mine which is the only way to put a smile on their face. That is their solution, it’s not their fault etc I did try their option just to find out I need to leave another 20k down and be upside down 50k on my purchase I just made in late December with the vehicle that has been nothing but problems. We bought a 2021 Cadillac Escalade in late December and been having trouble with it ever since with a misfire. Took it into the dealership for repair, they said it was the lifters and push rods causing the misfire so already 3000 miles in the Cadillac it’s going through a major repair that’s being marked down on carfax. When they said the vehicle was ready I went to go pick up and the vehicle smoking bad, smelt like antifreeze real bad, truck had oil everywhere and 3 hours later after driving the vehicle is doing the same thing. Now it’s going right back into the shop just for another major repair that will be going on carfax. DO NOT USE BRAVO CADILLAC THEY DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS, MANAGEMENT IS RUDE AND UNPROFESSIONAL. More

I purchased a 2022 XT5 in October 4 months later it got registered at the DMV. Poor customer service. I have DV plates and was charged for regular plates of which I didn’t need. To date I have no response registered at the DMV. Poor customer service. I have DV plates and was charged for regular plates of which I didn’t need. To date I have no response from Financial Officer after I complaint numBroussard times. More

I bought a truck since August 2021at the dealerlocatedin El Paso TX, at first I received all the needed assistance from the seller but once I signed and gave the down payment everything changed: once you si El Paso TX, at first I received all the needed assistance from the seller but once I signed and gave the down payment everything changed: once you sign they will forget about you. I have been calling them for several times to ask them about the plates and registration and they haven't given me an explanation about why it is taking to long to register the truck and to send me the plates: I HAVE BEEN WAITING FOR almost 6 MONTHS FOR THE PLATES WHICH IS RIDICULOUS. I already call my bank and they told me that the normal time to receive the plated is about 3 to 4 weeks and they will have to give an explanation because the bank already payed them I haven't used this truck since I bought it because most of the time I am traveling acocross the border for business purposes and without plates it is impossible to travel. 5 months waiting and it seems that they do not care about it. Bad customer service and I am so disappointed about my decision I made of buying a vehicle I at this dealership. More

Purchased my truck on September of 2021, it's January of 2022 and I still haven't received my registration or plates. Left plenty of messages and no one will return my calls!! Don't buy there! 2022 and I still haven't received my registration or plates. Left plenty of messages and no one will return my calls!! Don't buy there! More