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Bravo Cadillac El Paso

El Paso, TX

3.4
147 Reviews
Come see why West Texas and Southern New Mexico shoppers looking for a luxury car come to Bravo Cadillac! Bravo Cadillac El Paso is known throughout West Texas and Southern New Mexico area as the number one source for the luxury brand Cadillac as well as top quality used cars. They provide expert maintenance and repair services, and exclusive deals on all Cadillac models of all years and any pre-owned brand as well. El Paso Cadillac drivers know to come to Bravo Cadillac for their auto repair and maintenance needs because we know what's good for your car at a price that's good for you. You can enjoy the most expansive inventory of Cadillac cars in West Texas.
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6555 Montana Ave

El Paso, TX

79925

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Showing 147 reviews

November 18, 2021

Got sucker in to bringing my SRX 2013 in to get get a possible additional offer to buy the car. Had only 12,655 miles. The person who said they would be there was not. Got a guy who later said he been th More

by llamb65
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Lance Knopp
Nov 23, 2021 -

llamb65 responded

No response from Bravo. Did not think they would.

November 05, 2021

This is the worst car buying experience I have ever had. Once they make a sale and get your money good luck getting a hold of anyone. They are too busy to assist you after a sale but not too busy to harass More

by Josiah Nance
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Campos, Jim, Marisol, Andrew, Henry
Nov 06, 2021 -

Bravo Cadillac El Paso responded

Hi, we regret to hear that you had this experience with us. Please call me, Lance Knopp General Manager, at your earliest convenience so we may further assist you in working towards a resolution (915) 778-6633.

Nov 26, 2021 -

Josiah Nance responded

I’ve been trying to get ahold of Henry in regards to my trade in loan payoff. But he ignores my calls.

Nov 30, 2021 -

Josiah Nance responded

As you can see in the thread above Lance Knopp (the general manager) is just playing damage control. He posts an automated message to make it look like bravo cares about the concerns of their consumers. To make things worse he gives a number to their receptionists which is worthless. They transfer you knowing the individual is not available even after asking for them to make sure they are available before being transferred. As of today, I am still waiting on a call from Henry regarding, my trade in. Anyone thinking of purchasing a vehicle from here please be advised of the Serious risks you are taking dealing with this company.

November 03, 2021

Worst customer service I’ve ever had at a dealership. I called about a vehicle & was told by a saleswoman I’d receive texts with more info & a credit application. It never came, so I called the next day & More

by hannahraelong
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yoahna
Nov 05, 2021 -

Bravo Cadillac El Paso responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would love the opportunity to earn your business. Please call me, Lance Knopp General Manager, 915-778-6633 so I can assist you in give you the experience you should have received the first time.

October 07, 2021

David gave us the best service!!!!! He was so helpful! Very respectful! Best service ever! More

by Jacquelinea459
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Saenz
October 06, 2021

If you are looking a excellent experience do ask for anyone but this guy he is extremely rude and unprofessional! More

by El Paso review
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe monero
Oct 07, 2021 -

Bravo Cadillac El Paso responded

We apologize this is the experience you have had and this is not the experience we want to deliver here at Bravo. Please contact our new General Manager Lance Knopp as he would like to gather more information about this situation so he can address it with the team involved and to make sure this doesn’t happen again. Lance Knopp 210-419-6538 or lknopp@bravoautos.com.

October 06, 2021

Only got one star the sales rep that called me was very rude and did not try to help I can not believe he works at suck a high dealer ship joe monero really needs to go More

by Brendanance
Recommend Dealer
No
Employees Worked With
Joe monero
Oct 07, 2021 -

Bravo Cadillac El Paso responded

We apologize this is the experience you have had and this is not the experience we want to deliver here at Bravo. We strive to give our customers 100% customer service and we are disappointed to hear that Joe Moreno was not able to provide that to you. Please contact our new General Manager Lance Knopp as he would like to gather more information about this situation so he can address it with the team involved and to make sure this doesn’t happen again. Lance Knopp 210-419-6538 or lknopp@bravoautos.com

January 06, 2020

Bravo gives my vehicle quality service every time. Whether it’s routine maintenance or a repair. I’ve always had a positive experience and I have peace knowing my car is in good hands. I appreciate th More

by Erikanina
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique Amaya
December 22, 2019

I think eight vehicles in six years from the same salesman and the same sales manager at the same dealership with the same receptionist and the same owner is “exceptional” enough! More

by Texdon
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Saenz, Sally Knight, Jorge, Lalo Ponce
December 16, 2019

The parts service person was very courteous and knowledgeab. As long as I don't have to have contact or communications with Mike Rodriguez the service will suffice. My inclination at this time, is these will be More

by frank.graf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Macias, Klouse Schulze., Erich Marusich, Lalo Ponce
Dec 23, 2019 -

Bravo Cadillac El Paso responded

Thank you for your continued business here at Bravo Cadillac. We are sorry to hear that your experience with Mike Rodriguez was not the best please call us at 915-778-6633 and ask for Lalo so we can resolve the issue. We hope to earn your business in the future.

December 08, 2019

Very good always on time and professional Wait time was good washing my car and vacuum rile work with customers on any problem to be resolve thanks !! More

by jorge8355
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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